Reply from aspect.co.uk
[REPLY]
- Reviews (98)
- Miss. Kate Eccles
- 1 Review
Good job, promptly done
The technician showed up dead on time, completed the work quickly and well including the last-minute extra of fixing the window handle, and even went to buy window cleaner to get his fingerprints off the glass. Couldn't have asked for better.
- Wendy C
- 1 Review
Responsive + professional service
We had partially collapsed wall and Aspect's call centre handled the enquiry very responsively getting a builder out to us that same day to board up the wall and make it safe. The builder was courteous, professional and did an excellent job. Only not 5 stars because they were unable to quote for a bricklayer to repair the wall fully. Would not hesitate to use them again.
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- Livia Amidani Aliberti
- London, GB
- 1 Review
Responsive, reliable, good quality work
With 5 bathrooms leaking at once, the plumber identified the problems and offered competent solutions.
trustworthy, client oriented, effective, well equipped
- Barbara Graham - Mrs
- 1 Review
aspect.co.uk - you need go no further
I was tired of waiting for my old roofer to return my calls so I thought I would try aspect.co.uk and, boy, was I delighted with the service! Immediate response, job well done so I would definitely recommend them to all.
- Andrew
- 1 Review
If you want trustworthy, transparent quotes with professional and quality service, look no further
From the initial call centre contact to the free follow up personal check on the work carried out, its a flawless service. My biggest concern is always calling out a tradesman on work I know nothing about. Aspect turn up in clean vans with presentable workmen and talk you through the problem - with photo's to illustrate. Puts your mind at rest.
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- Karina Leigh
- London, GB
- 1 Review
LIFESAVERS!!!! An extremely professional service.
My council owned, leasehold property is suffering severe subsidence and damp which I have always believed is due to defective drainage/sewer pipes. The council have consistently denied this, even in a story in my local newspaper. I called Aspect for a CCTV drain inspection. The engineer was on time, extremely polite and friendly. He lifted two manhole covers and subsequently showed me cracks in the sewer pipes and an underground bomb shelter, flooded with water! I asked the engineer to take photos on my mobile as I was very busy at the time. I felt quite comfortable leaving my phone with him. Not only did he take good photos but also step-by-step ones to undeniably prove these were my drains and said he'd do a written report. Finally, after 8 long and miserable years, I have the proof I need. Subsidence is a serious issue and if ignored, the building (a block of flats) could fall down. It is for this reason I am labelling Aspect as potential lifesavers and I cannot thank them or their engineer enough for their excellent service, all for a measly £114!!! Thanks once again Aspect, I would most definitely use your services in future.
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- Angela Zaher
- 1 Review
incompetent
I had two Aspect engineers in the space of ten days last summer to fix a leak from a bathroom ceiling. The first guy was at our home for two hours and fifteen minutes and charged us £240 leaving behind a hole in the ceiling which he had cut out but no solution, the second guy made the hole bigger and still had no idea where the leak was coming from. He spent one and a half hours and charged us £153. Stupidly we paid the first invoice but put our foot down on the second. Soon after the failed jobs I explained in detail to Aspect how we felt and why we did not consider it right to charge us anything for the second job given the two engineers between them did nothing to solve our problem (in fact, I was and still am considering making a claim against them for compensation). Despite this they failed to follow up the matter. Months of total silence from Aspect went by until last week when I received a poorly drafted letter before action from their solicitors demanding payment of the outstanding invoice plus interest and compensation.
Reply from aspect.co.uk
This is Will Davies, Managing Director or aspect.co.uk. I am sorry that it has taken so long to finalise this issue. I understand that you are currently in touch with our customer care team who are working with you to investigate the problem. If, however, you have any queries just give us a call or send an email to customercare@aspect.co.uk.
Thank you
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- Tart Bar
- London, GB
- 1 Review
NIGHTMARE - USE DYNOROD INSTEAD
NIGHTMARE! For gods sake use Dynorod instead.
Firstly ASPECT came on the wrong day but charged me a callout anyway.
Then the guy came but his jet wash was broken. They charged me anyway.
Thirdly, a guy came at the wrong time when were were open to the public. They
charged me. (I had explained the times to 3 different people).
Finally a guy came and as far as I was concerned, he jetted the pipes, charged me
and all was well.
£320 was taken from my card and after A LOT of phone calls and emails, they
credited some back, but not as much as I expected.
Today I see my toilets are not unblocked at all. The water levels are rising in the toilets.
I phoned Aspect. APPARENTLY they have left messages (on a phone number with no
voicemail) to tell me the 'Engineer' couldn't unblock the pipes but needed a camera.
He didn't find it necessary to tell any of my staff on site. He just said goodbye and left.
If they come back with a camera, it's another £162.
Dynorod charge £150, they supply TWO MEN AND A CAMERA as standard.
DO NOT USE ASPECT. IT'S A LICENCE TO PRINT MONEY
Reply from aspect.co.uk
I’m sorry about your unfortunate experience; we are very proud of our high satisfaction rate and we really do take these instances very seriously.
We would like to apologise for the admin error that meant our engineer arrived on the wrong day. It is also regrettable that our engineer then arrived in the latter part of the agreed arrival time, resulting in time constraints for carrying out the job. When our drainage engineer did get around to unblocking the pipe he did clear the blockage on your premises as per your review. However, there was an additional block a further 15m down the line which the engineer could not view on the day. We should have informed you in writing of the need for CCTV as this does not appear to have been properly communicated.
The engineer did his best to solve the issue; we much prefer getting the job done in one go as it saves us time and you money. However, in this instance, we were unable to, due to the second blockage and the need for a camera. With the above in mind, as a gesture of goodwill, we would like to refund you a further £50.
Please get in touch if you would like to discuss this further, using customercare@aspect.co.uk.
Thank you.
- Rosemary Green
- 2 Reviews
Godsend!!
Just had new windows installed and had to get into the whole business of new curtains and curtain poles. The most boring thing on earth but it had to be done. Curtain pole needed putting up but it's a fiddly job and the plaster was a bit old and crumbly. Aspect sent a very nice man who listened, considered, discussed the problem and then put the pole up using his own very long screws rather than the ones that came with the pole. He was very quick. Job done . Relief!! This company's handyman service could be a real winner!
- Andrew
- 2 Reviews
- Josie
- 1 Review
Reliable and honest - Makes it easy to recommend aspect.co.uk
The engineers are always easy to talk to and happy to explain what they are doing. We have used aspect for a number of jobs over the years and would recommend giving them a call
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- Neil Champken
- 1 Review
The complete range of property tradesmen under one roof
A full range of skilled tradesmen under one roof: very pleased with their work.
- Pi Consulting (UK) Ltd
- 1 Review
Excellent service!
We received excellent service from a very experienced professional who understood what needed to be done and just got on with the job.
Many thanks.
- Richard at Hillgrove PR
- 1 Review
Aspect.co.uk are professional and incredibly efficient
Aspect.co.uk are a breath of fresh air because they get straight to the point, don't waste any time whatsoever and are totally professional. We respect that they will turn up and deliver property maintenance services across a huge variety of areas.
- Stephen Dias
- 1 Review
High quality service
Prompt arrival, problem was understood and job finished in reasonable time
- Diana Davies
- 1 Review
- Ann Walsh
- 1 Review
Emergency roofer
Only experience of this company is emergency roofer during recent snow - woke to water pouring into living room. Oliver arrived within one hour of phonecall, sorted the problem very quickly, showed me photos of what he had done, what needed to be done (only if I agreed), and even e-mailed me photos later when I asked. Very impressed with his hard work and pleasant attitude. OK, they are not cheap, but then you get what you pay for. And there are no hidden charges, website clearly states rates. Recommended.
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- Vanessa Vella
- London, GB
- 1 Review
Was not impressed with the Gas engineer or first response to this review
Would not recommend this company. The engineer did not even know where the shut off valve was put on. He was even about to walk away from the Gas meter without switching it back on, when he needed it on to test where the leak was. I needed to instruct him on where to look and what to do and I was charged £132 for the privilege.Great job, NOT!
Got a response to this review and was not impressed. Then I got an email from Sam Fletcher who was more professional and agreed to compromise as a gesture of goodwill, which is much appreciated.
I understand that gas meters are in different places in different homes but the engineer didn't ask, he just started undoing pipes, until I asked him what he was doing. He then said, "trying to find where Transco put the stop". If I hadn't been standing there he would have undid the pipe then have to redo it. All he had to do was ask. It was his whole manner and he didn't give straight answers when asked about the fault. If I did use Aspect again I would make sure that I didn't have that engineer!
Reply from aspect.co.uk
I am sorry to hear you were disappointed with our services on this occasion. The price of £132 is the standard charge for an out of hours domestic gas job as it is the minimum charge of 1 hour. This would have been mentioned in the booking process and was confirmed in a confirmation email.
Unfortunately there is no standard location for a gas meter so we sometimes require assistance from the client to find the control valve. In this case the gas had actually been turned off by Transco; but we attended, performed a drop test and found no leak. As a result there was no repair to be made.
I hope this has helped to clear up any issues, however if you would like anything explained further or would like to follow up then please do get in touch using customercare@aspect.co.uk. Thank you.
- Georgina
- 1 Review
Sorted the boiler problem which other gas engineers had failed to do. Also on second occasion unblocked drain - again, happy with service.
The gas engineer fixed a leaking flue pipe and arranged for the supplier to come and replace the regulator the same day. I was very happy with the service provided, particularly as a previous engineer from another company had failed to identify the cause of the problem.
- Irina Hands
- 1 Review
Friendly company
First contact on the phone was friendly. Engineer who came on time was professional and knowledgable.
- Robert Miskin
- 1 Review
reliable and efficient.good quality work.
hello mate.United did well at the weekend.
- Mrs Gillette-Fussell
- 1 Review
Gives Builders A Good Name!
I was so pleased to find Aspect.co.uk online, and even happier to see how many household tasks they cover. One call does it all. The electrician I ordered was at the door practically before I put the phone down, and another workman arrived not long afterwards. They worked quickly, quietly and cleanly. Nothing was too much for them.
This company is a one-stop home maintenance marvel, and I'll certainly be using them again!
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- Hester Chan
- London, GB
- 1 Review
Charged double for an engineer's vanishing act
The engineer arrived promptly at 8.30 AM, assessed the work and according to him would nip out to get some tools.
He DID NOT return on-site until 10.45 AM, that is at least 2 hours and 15 minutes later! When he returned, I asked if his office/ workshop was far away and he replied it was just down the road. The actual job (moving the door entry phone to the other room) was done in under 40 minutes.
I have been charged 351 GBP for a job that should have cost GBP 180 due to the time he disappeared off-site. I have flagged this with Aspects customer service last December but have yet to hear back from them after this initial reply:
-----Original Message-----
From: Tina HXXXXXXXXXXX [mailto:XXXXXXXXXXXXXXXXXX]
Sent: Thursday, December 27, 2012 2:43 PM
To: hester@XXXXXXXXX
Subject: FW: [Aspect - VM] Feedback
Dear Hester,
Firstly please accept my sincerest apologies on behalf of aspect.co.uk that your experience was anything other than the highest level of service we aim to deliver. Unfortunately due to the nature of our business we can sometimes be delayed and miss or be late for an appointment, however out of over 30 000 jobs a year that we carry out, this happens with less than 5 %.
I have asked our Electrical Trade Head to have a look at your job and get back to me as soon as possible. If the engineer had to go and source parts for the job then he should have explained this to you at the time. We do consider ourselves to be professional, honest and committed; traits which are generally not associated with the industry we represent.
Again I am sorry you feel so strongly about your Aspect experience. We do pride ourselves on providing excellent customer service and, although we are by no means perfect and we will look into the problem and get back to you.
May we take this opportunity to wish you a very happy New Year.
Kind regards
The Aspect Team.
Tina HXXXXXXXXXXXXXXXXXXX
Admin Assistant
.......A nice email, however since I have had no response to any of my follow up emails or calls. I can understand that they would need to make the necessary checks with this Engineer as to ascertain what would have taken him 2 hours, but their inability to keep me updated has made me doubt Aspect's level of responsibility and clarity on what is chargeable to the customer. Please beware.
Reply from aspect.co.uk
I would like to add my apologies to Tina’s; this is not a typical situation which is why we are examining the job further.
We do pride ourselves on a high satisfaction rate and always endeavour to keep our customers updated of the situation. Since you posted your feedback the head of our electrical team has been in touch and will be investigating your case using the information he has requested from you. If you have any questions in the meantime please do get in touch using customercare@aspect.co.uk and we will endeavour to answer any questions you have.
We hope to resolve this issue with you soon,
Thanks.
- Dave Knifton
- 1 Review
Exceeded all expectations for all aspects!
Right from booking the job through the delivery of th e service to the after care service I found the level of service to be the best that I have experienced - ever!
The contrast for the emergency call out to fix a problem left by a competitor emergency call out was one end of the spectrum to the other. I cannot recommend them higky enough.
- Geoff W
- 2 Reviews
Excellent service
Our Aspect technician was excellent - on time, fast and extremely helpful
A very professional, thorough and honest service.
The site engineer arrived on time and carried out a very thorough assessment of the required work efficiently and within an hour. He was very pleasant, professional and honest. I would have no hesitation in recommending this company to other individuals and companies. Aspect's estimate was delivered promptly and was very competitive. My property management company will be looking forward to employing their services in the near future.
- Liz Jones
- 1 Review
they did what I asked them to do what more can I say
This is the second time I have used Aspect and on both ocassions I have been more than happy with the service I received. Timely, efficient and friendly.
- A Stanley
- London, GB
- 1 Review
You'd waste your time and money. A real review.
Very poor service. Please take 2 minutes to read this, unless you like to have your time and money wasted by a poorly organised company: Our shower door was broken. Damien Trehy from Aspect came round to give us an estimate. He spent 10 minutes in the house, during which time he told us several times that we would NOT be charged for the estimate there that day, and then spent a further 30 minutes outside in the road "getting an estimate" for us. He left without giving us an estimate. That was 15th September. Aspect sent us an estimate NINE DAYS LATER (24th September) for £382! (During that 9 day wait we had the shower door fixed for £80). We were also charged £126 for the 10 minutes Damien Trehy spent in our house NOT giving us an estimate. Even after he told us numerous times that we would NOT be charged for his estimate there. When the invoice arrived it said that he was on site for 45 minutes! I wrote 4 e-mails in total to: Ana Antonio, Daniel Newton and the Invoicing department. No-one responded. I called 22nd October and spoke to Harry in customer service who was unable to put me through to accounts. I told him very strongly the problems I was having and he assured me I would be called back. I asked him when and he couldn't say. It's now a week later and no-one has called me back nor e-mailed. In summary: took up our time, lied to us about cost, took 9 days to give us an estimate, charged us £126 for 10 minutes of totally unproductive 'estimating', estimated an extortionate sum, took up hours of chasing them and never responded to any messages. This company does not care about its customers. I wish I had read the online reviews (yelp) first that I have since seen. Unfortunately they are far worse stories than this one. Please shop around further.
Reply from aspect.co.uk
I am sorry to hear about the poor communication you have experienced; that is not typically how we operate. However it seems on this occasion we have let you down; for this we apologise. We are very proud of the 97% satisfaction rate we uphold over the 150+ jobs carried out every day but it is unfortunate that our procedure was not followed correctly in this instance.
I want to assure you that we are looking into the case and someone will be in touch very soon.
- Mr. Craig Marshall-Nicholls
- 1 Review
Smart, polite, efficient
We've had both a plumber and an estimator from aspect.co.uk come round to carry out or quote for work, and both have been a pleasure to have in the house. I think they must be trained to take their shoes off at the door! No complaints.
- Gary Pratt
- 1 Review
Always Exellent!
No qualms about Aspect being my fist port of call for all of our properties. Always an exellent service from initial call centre contact through proffesionals to an necessary follow ups.
- Michele Kelly
- 1 Review
Friendly professional service - will use again
All the service charges were clearly explained in the initial call back from my web inquiry. I had to change my appointment a couple of times and the staff were always helpful and accommodating, confirming booking changes via email.
I received a text when the Aspect glazier was on his way within the allocated appointment time. He worked quickly and the job was perfect.
- Charles Land
- 1 Review
very good until payment required
good but payment details not taken down correctly. required several phone calls to resolve the issue
- Glass
- 1 Review
Honest service
I knew exactly what I was paying, They were punctual, tidy and efficient. I am definetely using them again.
- Mr Andrew Latto
- 1 Review
Excellent, timely, courteous, friendly service
Prompt response to a domestic glazing problem, friendly office staff, professional local technician. I would recommend highly.
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- George Wallace
- London, GB
- 1 Review
Excellent but very rude staff
We had some work done by Aspect that was excellent and we queried the quote that we were given. We had to phone back four times for our query.
When they actually phoned back they were very rude and I would never ever use this company again.
- Maxine Barclay
- 1 Review
Aspect delivered when another company (Ideal) let me down
From booking to completion this was one of the easiest experiences I have had of having work done on my home. Engineer called ahead to advise time of arrival & arrived on time. He was courteous, helpful & thorough which gave me the confidence to book Aspect again in the future & recommend to anyone needing work done.
- Estelle Blake
- 1 Review
really efficient company to deal with!
Finding a good plumbing company in London is extremely hard. However this company fits the bill and I would have no hesitation in recommending them.
- MJ
- 1 Review
Speedy and friendly response
They were quick to respond and provided a very professional and friendly service. Absolutely no complaints.
- Peter
- 1 Review
Excellent, friendly, professional and cleaned up!
The engineer was friendly and helpful and completed the job quickly and cleaned up after him.
- Mr J Burrows
- 2 Reviews
Does exactly what it says on the tin.
I needed an electrican fast to identify a fault, they came and sorted me out in no time. The whole process from start to finish was painless, I would highly recommend Aspect.
