The technician showed up dead on time, completed the work quickly and well including the last-minute extra of fixing the window handle, and even went to buy window cleaner to get his fingerprints off the glass. Couldn't have asked for better.
We had partially collapsed wall and Aspect's call centre handled the enquiry very responsively getting a builder out to us that same day to board up the wall and make it safe. The builder was courteous, professional and did an excellent job. Only not 5 stars because they were unable to quote for a bricklayer to repair the wall fully. Would not hesitate to use them again.
I was tired of waiting for my old roofer to return my calls so I thought I would try aspect.co.uk and, boy, was I delighted with the service! Immediate response, job well done so I would definitely recommend them to all.
From the initial call centre contact to the free follow up personal check on the work carried out, its a flawless service. My biggest concern is always calling out a tradesman on work I know nothing about. Aspect turn up in clean vans with presentable workmen and talk you through the problem - with photo's to illustrate. Puts your mind at rest.
My council owned, leasehold property is suffering severe subsidence and damp which I have always believed is due to defective drainage/sewer pipes. The council have consistently denied this, even in a story in my local newspaper. I called Aspect for a CCTV drain inspection. The engineer was on time, extremely polite and friendly. He lifted two manhole covers and subsequently showed me cracks in the sewer pipes and an underground bomb shelter, flooded with water! I asked the engineer to take photos on my mobile as I was very busy at the time. I felt quite comfortable leaving my phone with him. Not only did he take good photos but also step-by-step ones to undeniably prove these were my drains and said he'd do a written report. Finally, after 8 long and miserable years, I have the proof I need. Subsidence is a serious issue and if ignored, the building (a block of flats) could fall down. It is for this reason I am labelling Aspect as potential lifesavers and I cannot thank them or their engineer enough for their excellent service, all for a measly £114!!! Thanks once again Aspect, I would most definitely use your services in future.
I had two Aspect engineers in the space of ten days last summer to fix a leak from a bathroom ceiling. The first guy was at our home for two hours and fifteen minutes and charged us £240 leaving behind a hole in the ceiling which he had cut out but no solution, the second guy made the hole bigger and still had no idea where the leak was coming from. He spent one and a half hours and charged us £153. Stupidly we paid the first invoice but put our foot down on the second. Soon after the failed jobs I explained in detail to Aspect how we felt and why we did not consider it right to charge us anything for the second job given the two engineers between them did nothing to solve our problem (in fact, I was and still am considering making a claim against them for compensation). Despite this they failed to follow up the matter. Months of total silence from Aspect went by until last week when I received a poorly drafted letter before action from their solicitors demanding payment of the outstanding invoice plus interest and compensation.
NIGHTMARE! For gods sake use Dynorod instead.
Firstly ASPECT came on the wrong day but charged me a callout anyway.
Then the guy came but his jet wash was broken. They charged me anyway.
Thirdly, a guy came at the wrong time when were were open to the public. They
charged me. (I had explained the times to 3 different people).
Finally a guy came and as far as I was concerned, he jetted the pipes, charged me
and all was well.
£320 was taken from my card and after A LOT of phone calls and emails, they
credited some back, but not as much as I expected.
Today I see my toilets are not unblocked at all. The water levels are rising in the toilets.
I phoned Aspect. APPARENTLY they have left messages (on a phone number with no
voicemail) to tell me the 'Engineer' couldn't unblock the pipes but needed a camera.
He didn't find it necessary to tell any of my staff on site. He just said goodbye and left.
If they come back with a camera, it's another £162.
Dynorod charge £150, they supply TWO MEN AND A CAMERA as standard.
DO NOT USE ASPECT. IT'S A LICENCE TO PRINT MONEY
Just had new windows installed and had to get into the whole business of new curtains and curtain poles. The most boring thing on earth but it had to be done. Curtain pole needed putting up but it's a fiddly job and the plaster was a bit old and crumbly. Aspect sent a very nice man who listened, considered, discussed the problem and then put the pole up using his own very long screws rather than the ones that came with the pole. He was very quick. Job done . Relief!! This company's handyman service could be a real winner!
The engineers are always easy to talk to and happy to explain what they are doing. We have used aspect for a number of jobs over the years and would recommend giving them a call
A full range of skilled tradesmen under one roof: very pleased with their work.
Aspect.co.uk are a breath of fresh air because they get straight to the point, don't waste any time whatsoever and are totally professional. We respect that they will turn up and deliver property maintenance services across a huge variety of areas.
Only experience of this company is emergency roofer during recent snow - woke to water pouring into living room. Oliver arrived within one hour of phonecall, sorted the problem very quickly, showed me photos of what he had done, what needed to be done (only if I agreed), and even e-mailed me photos later when I asked. Very impressed with his hard work and pleasant attitude. OK, they are not cheap, but then you get what you pay for. And there are no hidden charges, website clearly states rates. Recommended.
Would not recommend this company. The engineer did not even know where the shut off valve was put on. He was even about to walk away from the Gas meter without switching it back on, when he needed it on to test where the leak was. I needed to instruct him on where to look and what to do and I was charged £132 for the privilege.Great job, NOT!
Got a response to this review and was not impressed. Then I got an email from Sam Fletcher who was more professional and agreed to compromise as a gesture of goodwill, which is much appreciated.
I understand that gas meters are in different places in different homes but the engineer didn't ask, he just started undoing pipes, until I asked him what he was doing. He then said, "trying to find where Transco put the stop". If I hadn't been standing there he would have undid the pipe then have to redo it. All he had to do was ask. It was his whole manner and he didn't give straight answers when asked about the fault. If I did use Aspect again I would make sure that I didn't have that engineer!
The gas engineer fixed a leaking flue pipe and arranged for the supplier to come and replace the regulator the same day. I was very happy with the service provided, particularly as a previous engineer from another company had failed to identify the cause of the problem.
I was so pleased to find Aspect.co.uk online, and even happier to see how many household tasks they cover. One call does it all. The electrician I ordered was at the door practically before I put the phone down, and another workman arrived not long afterwards. They worked quickly, quietly and cleanly. Nothing was too much for them.
This company is a one-stop home maintenance marvel, and I'll certainly be using them again!
The engineer arrived promptly at 8.30 AM, assessed the work and according to him would nip out to get some tools.
He DID NOT return on-site until 10.45 AM, that is at least 2 hours and 15 minutes later! When he returned, I asked if his office/ workshop was far away and he replied it was just down the road. The actual job (moving the door entry phone to the other room) was done in under 40 minutes.
I have been charged 351 GBP for a job that should have cost GBP 180 due to the time he disappeared off-site. I have flagged this with Aspects customer service last December but have yet to hear back from them after this initial reply:
From: Tina HXXXXXXXXXXX [mailto:XXXXXXXXXXXXXXXXXX]
Sent: Thursday, December 27, 2012 2:43 PM
Subject: FW: [Aspect - VM] Feedback
Firstly please accept my sincerest apologies on behalf of aspect.co.uk that your experience was anything other than the highest level of service we aim to deliver. Unfortunately due to the nature of our business we can sometimes be delayed and miss or be late for an appointment, however out of over 30 000 jobs a year that we carry out, this happens with less than 5 %.
I have asked our Electrical Trade Head to have a look at your job and get back to me as soon as possible. If the engineer had to go and source parts for the job then he should have explained this to you at the time. We do consider ourselves to be professional, honest and committed; traits which are generally not associated with the industry we represent.
Again I am sorry you feel so strongly about your Aspect experience. We do pride ourselves on providing excellent customer service and, although we are by no means perfect and we will look into the problem and get back to you.
May we take this opportunity to wish you a very happy New Year.
The Aspect Team.
.......A nice email, however since I have had no response to any of my follow up emails or calls. I can understand that they would need to make the necessary checks with this Engineer as to ascertain what would have taken him 2 hours, but their inability to keep me updated has made me doubt Aspect's level of responsibility and clarity on what is chargeable to the customer. Please beware.
Right from booking the job through the delivery of th e service to the after care service I found the level of service to be the best that I have experienced - ever!
The contrast for the emergency call out to fix a problem left by a competitor emergency call out was one end of the spectrum to the other. I cannot recommend them higky enough.
The site engineer arrived on time and carried out a very thorough assessment of the required work efficiently and within an hour. He was very pleasant, professional and honest. I would have no hesitation in recommending this company to other individuals and companies. Aspect's estimate was delivered promptly and was very competitive. My property management company will be looking forward to employing their services in the near future.
This is the second time I have used Aspect and on both ocassions I have been more than happy with the service I received. Timely, efficient and friendly.
Very poor service. Please take 2 minutes to read this, unless you like to have your time and money wasted by a poorly organised company: Our shower door was broken. Damien Trehy from Aspect came round to give us an estimate. He spent 10 minutes in the house, during which time he told us several times that we would NOT be charged for the estimate there that day, and then spent a further 30 minutes outside in the road "getting an estimate" for us. He left without giving us an estimate. That was 15th September. Aspect sent us an estimate NINE DAYS LATER (24th September) for £382! (During that 9 day wait we had the shower door fixed for £80). We were also charged £126 for the 10 minutes Damien Trehy spent in our house NOT giving us an estimate. Even after he told us numerous times that we would NOT be charged for his estimate there. When the invoice arrived it said that he was on site for 45 minutes! I wrote 4 e-mails in total to: Ana Antonio, Daniel Newton and the Invoicing department. No-one responded. I called 22nd October and spoke to Harry in customer service who was unable to put me through to accounts. I told him very strongly the problems I was having and he assured me I would be called back. I asked him when and he couldn't say. It's now a week later and no-one has called me back nor e-mailed. In summary: took up our time, lied to us about cost, took 9 days to give us an estimate, charged us £126 for 10 minutes of totally unproductive 'estimating', estimated an extortionate sum, took up hours of chasing them and never responded to any messages. This company does not care about its customers. I wish I had read the online reviews (yelp) first that I have since seen. Unfortunately they are far worse stories than this one. Please shop around further.
We've had both a plumber and an estimator from aspect.co.uk come round to carry out or quote for work, and both have been a pleasure to have in the house. I think they must be trained to take their shoes off at the door! No complaints.
All the service charges were clearly explained in the initial call back from my web inquiry. I had to change my appointment a couple of times and the staff were always helpful and accommodating, confirming booking changes via email.
I received a text when the Aspect glazier was on his way within the allocated appointment time. He worked quickly and the job was perfect.
We had some work done by Aspect that was excellent and we queried the quote that we were given. We had to phone back four times for our query.
When they actually phoned back they were very rude and I would never ever use this company again.
From booking to completion this was one of the easiest experiences I have had of having work done on my home. Engineer called ahead to advise time of arrival & arrived on time. He was courteous, helpful & thorough which gave me the confidence to book Aspect again in the future & recommend to anyone needing work done.
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