Reply from aspect.co.uk
[REPLY]
- Reviews (98)
- Justin Thomas
- 2 Reviews
Very good workmanship
Although a little pricey, the workmanship from both the plumber and the carpenter was to a high standard. My only real complaint would be that on one of the two occasions that the carpenter visited, he was supposed to be there by 09:30, but in fact did not turn up until after 12:30. However, the carpenter was very good in as much that he made a very good choice of door for me that suited my purposes.
- Nina Zomaya
- 1 Review
I will not use you again due to your lack of after care
when one of my toilets needed repairs your plumber changed bottom inlet valve with fluidmaster valve.
I was told that these are the latest and the best units to use
I then asked for a second toilet to be changed to the new fluidmast valve as per your recommendation
both units broke down with 8 months and 7.5 months, however your company insisted that the units are my problem and it is up to me to take the problem to the manufacturers -
after several phone calls Adam Rotherham agreed that I will give you my credit card details but it will not be used until Adam spoke to the manufacturers and got back to me -
last week I received an invoice and found out that my card has been debited without my agreement - and had a person called Adele Hartland arguing the case and in all honesty she is rude ignorant and must go back to school as she need to learn to read the emails before she responses to them -
my question is this
when the unit is supplied by yourselves ,
- how do I know who is the manufacturer
- how do I know who was your supplier
- how do I get a copy of the invoice you paid for the unit to prove purchase
- how do I know the unit details when the unit was taken away by the plumber
- why is the unit not covered for a year like any other units or any other item you buy anywhere else
- why was your terms and conditions thrown in my face after you received my complaint and not when I made a call and you sending your plumber
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I have a quote from you to change a boiler and update the pipes to the new regulations,
needless to say that I now feel I cannot trust you to give me units that you can guarantee and for such a big job I feel I have to go to a trusted company such as British Gas -
thank you for opening my eyes to bad service company
can you p
- Sandra
- 2 Reviews
Polite, efficient service
Being new to London, was quite impressed with politeness and efficiency of engineer. Carried out gas boiler service for £85 + VAT and also checked an old gas fire to see if it could be used - had to have supply capped off. About a 7 minute job but had to pay for a full half hour. Would be much better if they charger per 15 minutes instead of 30 minutes.
- Nicholas Page
- 3 Reviews
Prompt, polite and efficient
I am happy to recommend Aspect. I have used them for repairs and maintenance for plumbing, central heating and hot water. They are swift and helpful from the first telephone contact to the finished job, and their charges are reasonable - with no call out fee.
- Sally Barnes
- 1 Review
Excellent service. Quick, efficient and reliable.
I called Aspect with an electrical problem early on a Sunday when it had just snowed! An electrician arrived within a couple of hours and the problem was fixed. I couldn't have been happier.
- Franco Chang
- London, GB
- 1 Review
This is best type of company this business
Whenever I am having problem my apartment blocks, they always help, are always on time and are cheapest and best. Call them. I have tried all other companies, but must use for this one famous distinguish service.
- Mrs Becker
- 1 Review
Great service from start to finish
My call was taken,on a Sunday which was really useful, my issue summarised, an appointment set up for the next day and a confirmation email sent. The chap turned up on time, was very pleasant, explained what the problem was and fixed it within the hour. Would recommend this service based on my experience.
- Mr Peter Willsher
- 1 Review
Dealing with your company from a considerable distance away from the boiler problem you dealt with it very efficiently.
Good marks all round and I was appreciative of being kept up to date by email throughout the process.
- Rick Lane
- 1 Review
I did not think service ever came this good.
I cannot speak too highly of the service we had. The chap even took how boots off to do the work. I do not think I would go anywhere else for a handyman.
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- Emma Courtney
- London, GB
- 4 Reviews
Excellent in every way
Couldn't recommend these guys more highly. The call centre girl was really lovely and helpful and asked the engineer to pick up a carbon monoxide alarm for us specially to fit as part of the call out because I mentioned I was worried about it. I called British Gas as well and whilst they were £10 cheaper than Aspect they would have taken a week to come out and wouldn't fix times. Aspect had an engineer out that day at exactly the time they said he'd be there. He was really friendly and efficient and left us totally happy that we weren't going to die in the night from carbon monoxide poisoning and that our boiler would last another wee while - all good! We also used them to fix our toilet last year and while the guy was here he fixed our toilet lid which had been doing my head in as well as the flushing issue. Couldn't recommend them more highly for a value for money, efficient and friendly service.
- Warren H
- 1 Review
Excellent, punctual service
Very easy to book plumber for a call-out. Plumber then arrived at agreed time and sorted the porblem with the minimum of fuss. Highly recommend Aspect.
- Maria Wallace
- 1 Review
professional and friendly service
The plumber who came to fix my shower did an excellent job and was very polite.
- John Moulson
- 2 Reviews
Excellent service
Aspect were efficient on the phone and the plumber quickly identified and fixed the leak
- Heather B
- 1 Review
Professional, friendly and on time!
I have used Aspects a number of times and have always found them to be professional and to deliver a friendly and on time service. I am particularly impressed that wherever possible the job is finish in a single visit.
- Levon
- London, GB
- 1 Review
Professional & friendly
Had a drainage problem in my kitchen sink. Contacted Aspect & problem was fixed efficiently by a friendly plumber. No hidden costs. Just the way you want things like this to be handled. My company now used them!
- lance
- 1 Review
Sensible and steady - the real deal!
We had a worrying problem with our boiler in the run up to christmas, and the installer as well as the builder would not be pinned down. Nick did a great job in getting his guys on the case, thinking through what the problem might be - it turns out we had a valve that was letting by - and coming up with an effective solution. It seems the founders really care, about the work as well as us. Well done to aspect.co.uk for breaking the london plumber taboo. They stand out by comparison to the other promient plumbers from Pimlico! We have since asked Aspect to do work other than plumbing I should add, and they have delivered everytime. I have recommended them to friends, colleagues and customers, and they haven't let me down yet. If only they fixed computers!
- adam lavrentiadis
- 1 Review
Professional, Efficient, Friendly
I had my entire house rewired by Aspect, a job i expected to take weeks. Fortunately it was finsihed in a matter of days, i found this company to be very professional. I will use them again.
- Lorna Thompson
- London, GB
- 1 Review
Highly professional
Aspect fitted a kitchen for me a few years ago and have done quite a few jobs since. They always explain clearly what they are doing and couldn't be more helpful. From start to finish they are friendly, capable and highly professional. Although they are slightly more expensive, they are well worth it - with workmen, you get what you pay for. I would definitely recommend them.
- Lucy Miller
- London, GB
- 1 Review
Professional & reliable
This is a company who is nothing but professional. I had a serious plumbing issue that had gone undiagnosed by other companies but Aspect corrected immediately. Someone was able to come out within a few hours and stayed here until the job was done (midnight!). They worked solidly and knew exactly what they were doing. The guy was so professional, polite and made sure he talked me through everything he was doing. The visit was followed up with a detailed report for our contractor which i felt went above and beyond what was asked for. I would 100% recommend Aspect to anyone. Maybe a little more expensive than a local individual, but Aspect can provide an all round service that can be trusted and the job done perfectly.
- matthew baker
- london, GB
- 1 Review
Responsive problem solvers
I used Aspect to help with an emergency - one of my plug points burst into flames. They came around very quickly and sorted the problem out with minimum fuss. The final bill was lower than I feared, which helped ease the situation too.
I'd strongly recommend them to anyone.
- Ben Hirschfeld
- 1 Review
good service, quick response
Aspect helped us out with some repairs around the house. Had some damp issues that needed fixing, then painting. Good service, and they were able to turn the job around promptly and to a good standard.
- Meg
- London, GB
- 1 Review
Professional and Reliable
We had a problem with our boiler over Christmas. When I rang Aspect I spoke to a knowledgable person straight away. Aspect were able to send an engineer the following morning and he showed up on time, not leaving me hanging around the house waiting for hours. The engineer was polite, took the time to answer my questions and left the work area perfectly tidy. The job required parts to be ordered and another visit from the engineer, and we were not let down once- a truly professional service!
- Tom
- 1 Review
Reliable
Aspect refurbished our children’s bedrooms and bathroom. They were on time and on budget. Recommended.
- Diana
- Hemel Hempstead, GB
- 1 Review
All I asked for
On time, no unpleasant surprises, polite, helpful and cheerful. Did what I wanted and when I wanted it. Very user friendly at the job and on the phone
- nick p
- london, GB
- 1 Review
great service
The team were awesome from the first call to cleaning up after the job. The technician was on time, tidy and polite and was determined to fix our boiler. A great service - thank you very much
- Helen
- London, GB
- 1 Review
Excellant refurbishment
We had our whole house refurbished by Aspect about a year ago - they were here for about 9 months and have done a fantastic job from putting in stud walls, plumbing new bathrooms, tiling, laying underfloor heating, building cupboards, putting new wiring in, sanding and staining floors - the list goes on! We were offered brilliant design and product advice from the start. I cannot fault the team - they were punctual throughout the 9 months and cleared up every day which with a family of 3 young children was really important to me. They were very pleasant to have around. A year on and the finish on the job is still fantastic.
- Mark Parkinson
- London, GB
- 1 Review
Does what it says on the tin
It is refreshing to find a company that turns up on time and does the job properly. A thoroughly professional approach and courteous service made the difference- we will certainly be using Aspect from now on.
- Curtley A
- Northampton, GB
- 1 Review
They do what they say they'll do which is significant as a Customer
Can't fault these guys. They provide an excellent level of service, their communication is professional and whulst they may not be the cheapest, they are great value for money. Heartily recommended.
- Tom Hudson
- Winchester, GB
- 1 Review
An impressive and well informed team.
They were punctual and hugely helpful with providing advice on Air Conditioning - a complicated subject at the best of times. Good, well informed guys who i would happily recommend.
Tom
- Pete Baker
- 1 Review
- Jeremy
- London, GB
- 1 Review
A Fantastic Company!
Its incredibly refreshing to find a company that offers a competitive service and excellent customer service. I would recommend www.aspect.co.uk without hesitation!
Jeremy
- Alex
- London, GB
- 1 Review
- Will S
- London, GB
- 1 Review
Excellent Service!
Aspect were very quick in responding to my call out, the engineer left the house as he found it and I found him very polite throughout the process!
Very reasonable price and highly recommended!
- Claudia
- London, GB
- 1 Review
Finally a company I have total trust in!
The engineer arrived promptly, was polite and knowledgeable in his trade. What a pleasant surprise after using so many other rip off cowboy companies in London!
As a woman it can sometimes be worrying letting strangers into your home but I felt very re-assured by the pleasant girl in the office who took my booking and the professional approach of Aspect from start to finish. I will definately use them for all our home maintenance in the future and be recommending them to all my friends.
- Alberto
- 1 Review
Great professional and quick service
The company replied promptly to email and came on time.
The problem was solved immediately at the quote call.
I'd recommend Aspect to anyone.
- Nick Tong
- 1 Review
Highly Efficient, Good Value
I called Aspect Maintenance for a plumbing problem that I had. I haven't used them before, and I am always wary of using plumbers in London.
I was nicely surprised, they turned up on time, got the job done quickly and efficiently and without mess and had it all sorted within an hour. No hidden costs or nasty extras.
I will definitely recommend them to my friends.
- Marina
- 1 Review
Great service
I've used Aspect many times over the last few years and they have never disappointed me. Honest, friendly guys- who really know their stuff. I'd definitely recommend them.
- nicholas
- london, GB
- 1 Review
Sensible and fair
used aspect a few times now - think the guys are fair priced and sensible in how they approach things - not looking to charge for stuff they don't need to and get the job done. Everything still working so much be good!
- Ed
- London, GB
- 1 Review
You get what you pay for
I was getting used to being let down workmen but when my builder failed to turn up for a job at my flat I called Aspect. They were able to send someone round to re-tile my bathroom the next day! I was very impressed. They were slightly more but if you need the job done they are worth it. Since then they have fixed a leak, fitted a new kitchen and a new boiler. I have had no problems with the work and find it very useful to be able to call just one number for everything.
- Bob
- London, GB
- 2 Reviews
Fantastic!
I used Aspect for this first time this December past. The boiler stopped working on Boxing Day when we had a house full of family and friends. I called a few companies, but Aspect was able to attend within 2 hours of my call, and considering it was a bank holiday and they were promising to get to me so quickly, I did not think the rate they charged was that bad.
The bloke turned up within about an hour of my initial call and managed to get the boiler running within about half an hour. I then got an estimate the following day for replacing the faulty part. I found the whole process from booking to receiving my invoice by email an absolute pleasure.
I will definitely use again and recommend.
