One.com reviews

SEVERE WARNING! I ADVISE YOU NOT TO USE ONE.COM

I was sent an e-mail from ONE.COM on 20th May 2013 telling me a domain I bought the previous year for £1.80 was being automatically renewed for £26 on the 17th June 2013. I replied immediately the same day (20th May) to cancel it. But One.com says that I gave them only 29 days notice and not 30 days!!!!!!!!!!
They are ignoring the fact they only notified me 29 days before? You decide if you think this is reasonable.
Now they say they will keep adding £10 frequently as a "reminder fee". You decide if you think this is reasonable. In Court I am going to claim £50 per hour for the time I have spent dealing with them to date.
I have no intentions of being bullied by them, even though they threaten to use "Danish Law" (is that because it helps swindling bullies?* You decide.)
And why the increase in fee? I only used it to send a few e-mails. They never stated why they increased their fee by such a massive amount.
IS THIS A CLASSIC RIP-OFF FOR THE BRITISH CONSUMER? You decide!
Do you want to be trapped like this when there are other domain providers out there who will not do this?
I have read else where that they threatened to send bailiffs to someone with the same experience as I am having!!!!! (Good for me that my home is rented fully furnished and I have no assets!).
BE WARNED AND STAY AWAY FROM ONE.COM
* Not that I am saying one.com are "swindling bullies" of course; I leave that to your own opinions.
And here is the BIG joke ... on their website they proudly proclaim "No strings attached! You are free to cancel your subscription anytime, should you wish to do so" But they are pursuing me for cancelling 29 days instead of 30 days in advance of their auto-renewal (which i was NOT even aware of) ... and they only told me they had increased the fee from £1.80 to £26 29 days before (i.e the SAME day I cancelled).

I also question this statement on their main webpage "After the first FREE year, your price for the web hosting package is only 0.90 GBP /month" ... so why are they demanding £26 from me?????? And adding £10 as they wish as "reminder fees"???????

AND ... they quote THIS review site as giving then 4 stars, when it gives them 3 only (and the last two reviews each gave ONE star only) and they quote the review site as saying they give "Great service" when it actually says "Acceptable".

UPDATE (19th June 2013): One.com cancelled my charges THEY SAID I owed them. It was obviously because of this review. They must respect and be scared of this site, so I suggest the following:
1. Treat your customers with respect. You tried to bully me but chose the wrong guy. I told you that but you ignored me. Other unfortunate customers of yours were threatened with debt agencies (by you!) and were scared; but I am not scared of you and would have taken you to the European Courts. Every Goliath only needs one David.
2. Do not write "No strings attached! You are free to cancel your subscription anytime, should you wish to do so." if you DO NOT mean it.
3. Change the rating and comment you say Trustpilot gives you .. it is wrong and i have told you already. You do NOT have 4 stars and you are not rated as "Good Service" (not at the time I write this).
4 Model your business on a company like Trustpilot ... not on my perception of you as a sleazy, third-world, corrupt and scamming business. (Not saying you are ... just my perception!)
5. Read the reviews you have on other review sites; they are pretty dreadful.
And can I ask any other person who has hassles from one.com to write a review here and drive down their rating even further and also not to be bullied. If there is one bad thing about this world it is the big boys trying to squash the little guys. Bullies are cowards.

18 hours ago

Reply from One.com

Dear customer,

I am really sorry to hear that you are not satisfied with our service.

I have send you an e-mail to your mail address and outlined the cancellation procedure to clarify. Moreover I have send you more information to explain our pricing system.

Please let me know, if you have any further questions regarding the offered solution. You are welcome to contact me via the direct mail address or send me a message to service@one.com.

Best,
Melissa / One.com

UPDATE:
It seems that you received the wrong impression. We are not afraid, but happy of using Trustpilot, because here we can get the customer's feedback. We are always trying to find a suitable solution for our customers and receiving the customer's feedback helps us to improve our service.

As I have outlined to you in my e-mail, you have been too late for the cancellation, but we of course wanted to help you and have therefore accepted the cancellation backdated.
Once again I would like to point our that the cancellation procedure is described in our Terms of Business on which you agreed to when ordering the subscription. This has certainly nothing to do with "bullying". We just followed our normal procedures in situations where the customer has been too late for the cancellation.

Like I have written in my e-mail, you are free to cancel within the cancellation period. However, if you will not cancel within this period, your subscription will be renewed and the cancellation will first apply to the end of the new subscription period (Terms of Business, No. 1.6).

The rating on Trustpilot's website is depending on the customer's reviews. That rating is flexible and gets adjusted every time we receive a new review. We will of course adjust this on our website as well. Thank you for the heads-up.

Closing ASP service

I have been a very content customer a one.com for many years. excellent service good support, everything should be in order.

But today one.com annonced, that they close the classic ASP service on their site.
So years of building several sites plat form and code is now to be moved to a another vendor.
I think it is unprofessional and highly critical , that you cannot trust that , a very common and well proofed technology, is shut down. (with a fairly short notice)

Rewritting the system to PHP or similar i a huge task. and not an option

05 June 2013

Reply from One.com

Hi Thomas.

Thanks for your feedback.

The software that we use to virtualize ASP on our servers will unfortunately not be updated any more, and we don't feel we can provide a proper ASP service for the handful of our customers that still use ASP.

We don't have anything against ASP, and you are right, it is very good programming language.
Though we have decided to put all our efforts into running our Linux servers, which almost all of our customers use.

The mail regarding our ASP servers being permanently closed, was sent as soon as we knew we couldn't provide proper ASP services anymore. The ASP servers will be shut down in 5-6 months from now.

Best,
Martin / One.com

I've had no problems at all with one.com

I don't usually write reviews but I have seen a few extremely negative reviews of one.com so I wanted to share my experience. I read these reviews before I bought web space from one.com but decided to go ahead anyway as the price was so competitive and I'm glad I did.

I haven't experienced any issues whatsoever with setting up my space and although my site doesn't get many hits I've never experienced or had any complaints about the site being inaccessible. I also use one.com for my primary email and I've never had any issues getting or receiving email either. All this for a very competitive price. I wouldn't hesitate to recommend one.com to anyone who was looking for cheap, simple web hosting.

very poor

The customer service of One.com is very poor. Firstly they do not have an adequate customer service hotline for issues. They show no appreciation towards their customers and they force you to renew a domain when you no longer want it. If you don't pay they send creditors your way and threatening you with numerous potential legal proceedings.

I personally will never recommend One.com to any of my friends or clients. Use GoDaddy or another site with better customer service. They're very poor and should never be trusted.

31 May 2013

Reply from One.com

Hi Blessing Platnum,

I am sorry to hear that you are dissatisfied with our service, but please let me outline our procedure to clarify why the claim was fowarded to a third party.

You got your initial invoice in due time to renew or to cancel. If you do not want the domain any longer, you are free to cancel the subscription. On the invoice, it states:
"In case you do not want to renew your web space, it is important that you cancel your web space before mm dd, yyyy. For further information, please refer to this address: http://www.one.com/en/cancellation"
This way, we have informed you until when we need to hear back from you and also send you the link to an explanation how to cancel. This information is not hidden.

You have until 30 days before renewal date to cancel. We only send the reminder if we haven't received a cancellation from you. No payment is required if you cancel, so we don't send you a payment reminder before the cancellation period is over. So far we have not received any cancellation request from you.
Our practice regarding cancellations is also described in our Terms of Business, no. 1.6

Please note that we do not offer phone support. Instead we have a Live Chat support that is available 24/7 and ready to help you on the spot anytime. You can contact the chat on www.one.com/chat.

Feel free to contact me on service@one.com, if you have any further questions.

Best,
Melissa / One.com

Fast, responsive, efficient

You are better than I expected. By far.
Congrats!
Keep it like that!

Excellent service - as usual.

The support I receive from one.com is always fantastic. Most recently I installed a CRM system in my web space but couldn't get email to work, it only took a couple of explanation messages to one.com, first to raise the issue, second to provide additional information and as always the knowledge and helpfulness of the support staff was outstanding. Always pleased with the service I receive, and always impressed with the knowledge of the support staff.

One of the simpliest yet amazing hosts.

I've tried a lot of webhosts. I'm not the kind of person to tell that something has a difference but one.com does.

I don't understand all negative reviews below, my experience with one.com has been amazing. One of the things that amaze me is the quality you get for your money. The FTP speed is one of the fastest around allowing me to upload my files quickly without any hassle. The 24/7 customer support is amazing, they always managed to help me quickly.

My website is lightening fast as it should be, no hassle. One.com is not a webhost for people wanting to install databases, customize things, create thousands of subdomains. No, here they keep it extremely restricted and simple, what makes their service extremely reliable and fast, ALWAYS. It simply does what it should do, how happier could I be for the price? 5 stars!

UPDATE: I gave one star less since they have support, but the level of support is really low. They sometimes act like I'm stupid by not even reading my question and trying to give me some sort of pre-made answer that doesn't even have anything to do with my question. I had a chat as well, and they weren't that friendly, I had to wait a few minutes for an answer saying "no" or "yes". There is definitely some space for improvement on the level of support.

25 April 2013

Reply from One.com

Hi Arne,

Thank you for taking the time to rate us here on Trustpilot.

We appreciate your feedback and are glad to hear you like our product.
I am really sorry to hear that you find our customer service unsatisfactory. During busy times it can take a little longer to get an answer from the chat operator and you might receive a standard reply. However I agree with you that it should be a reply to your actual question. I will be happy to look into this, so we can improve the service in the future.

If you have any further questions or suggestions for improvement, you are welcome to send me an email to service@one.com.

Best,
Melissa / One.com

Good customer support

I had some issues and the customer support was very helpful. Very good service !

Why all this hate? I love one.com

Cheap Websites (Check)
24/7 Live Support (Check)
All the services needed, MySQL, FTP and more (Check)
And more...

Why so much hate? I love one.com, and I will continue to use it until I die. Every time i've had an issue or a question, I've contacted them through Live Support, and they have guided me though how to fix my problem, or help me with for example how to set up DNS. Very happy costumer

22 April 2013

Reply from One.com

Hi Jonas,

Thank you very much for your review.

I am glad to hear that you are happy with our product and service. Feel always free to contact us via our 24/7 Live Chat on www.one.com/chat or send me an email to service@one.com, if you have any further questions.

Best,
Melissa / One.com

PLEASE DO NOT USE ONE.COM FOR ANYTHING AT ALL

I have several domain names with one.com and have been with them for many years. They are very expenssive and not competitive at all. But i have still gone to them very single time. Until you have a problem things are of course fine, but when you do have an issue it is bad.

They say that they have 24 hr live chat. That is not the case. This morning I tried for nearly one hour to get to someone on the chat (they do not have phone support, as they want to keep costs down, but why are they so expenssive?) And once you are on the chat it takes SO LONG for them to answer, I think it is because they are chatting with several ppl at the same time and something you could have answered in a few minutes easily take 20 min.

They have the WORSE absolute WORSE support and customer service. It is practically non existing. They only do chat and if you need real help you have to email support and they will answer you by email within 24 hours. I needed support so I emailed them, the person answering did not even read the entire email, just the first line, made up his mind about what the issue was and send me an email I could not use and then they see this as solving your problem and you have to start all over again.

PLEASE do not use this company. Also, they will enter you into a credit agreement and that could lead to further problems. Please STAY AWAY.

I will not start the process of moving ALL of my domains to another provider. A cheaper provider that has great service. One.com is simply not competitive any longer.

22 April 2013

Reply from One.com

Hi Omar.

Again thanks for your review.

As we have mailed about these last couple of days, the issues you were experiencing was due to you using DNS Web Alias, instead of DNS A Records. Our supporters made this clear to you several times, and tried to help you change this.

Unfortunately you decided to move your domain to another host in the middle of this, and then change the nameservers.
When you request a move to a new host, ASCIO will lock the domain and we won't be able to change nameservers in the first 5 days.
Our hostmaster contacted ASCIO and requested the change in nameservers to be done immediately. Fortunately ASCIO allowed us to change the nameservers immediately.

Our English support is online 24/7, but the danish support you requested is online all weekdays 9-18.
If you instead send us a mail, we will answer it within 24 hours. Mostly we will respond within a few hours. In your case we responded within 3 hours. But at that time you had already gotten help from our Live Chat.

When you order a domain and webspace at One.com, you agree that the domain and webspace will be renewed every year. This is stated in the second paragraph of our terms and conditions. Several months before the renewal happens, we inform the customer about this again. Both on email and phone. This is so you as a customer can cancel your domain and webspace in due time. We don't want our customers to pay for something they don't want.

Best,
Martin / One.com

SCAM SCAM SCAM SCAM

DO NOT use this company they will (without you knowing) enter you into a credit agreement, yes thats right a credit agreement for hosting and domain renewals, of which if you do not renew they send you a letter from debt collectors, they will also make you write a letter to send in the post if you want to cancel. just to top it off they have a 1 year cancelation policy!!!!! SCAM SCAM SCAM!!!!

22 April 2013

Reply from One.com

Hi Kirk.

Thanks for your review.

I have sent you an email. If you don't receive the email, then please write us on service@one.com.

Update 22/04-2013:
Unfortunately you have not answered my email yet.

When you order a domain and webspace at One.com, you agree that the domain and webspace will be renewed every year. This is stated in the second paragraph of our terms and conditions. Several months before the renewal happens, we inform the customer about this again. Both on email and phone. This is so you as a customer can cancel your domain and webspace in due time. We don't want our customers to pay for something they don't want.

Since you was unaware of these things, I have removed you from our debt collector. But i still need your confirmation to delete the webspace and invoices. So please answer the mail i sent you, or sent a email to service@one.com.

Furthermore we do not require cancellations to be done by post. Cancellations are done online. I don't know why you state that we require this to happens through post, since you cancelled your domain and webspace online yourself.

The cancellation period is not necessarily 1 year. If a customer just renewed a domain and webspace, and then cancels. The service will be available for the entire period you just paid. So it all depends on when you cancel.

Best,
Martin / One.com

Very useless services, really unreliable

Hi,

I had my domain which was expired and I tried to use that with one.com, I processed my payment and after a few minutes I saw that my domain is registered on someone else's name? how is that possible?

then their chat support is saying that refund will take 10+ days. why?

I lost my pr3 domain, you can imagin how am I feeling.

:(

15 April 2013

Reply from One.com

Hi Hasan.

Thanks for your review here on Trustpilot.

I can see that you have been very unlucky. At the time you made your order, we were doing some maintenance in our domain order registration systems. This caused a delay in domain ordering for approximately 2 hours. In this short timespan your domain was bought by someone else.

We are normally able to register a domain within a minute.

Depending on where you live and what bank you use, the refund will take up to 14 days to process.

We are of course very sorry for the inconveniences this has caused!

Best,
Martin / One.com

Services are problematic

I've been a loyal customer for years and have pretty much always gone straight to One.com when the need of new hosting arrise.

Lately, however, the reliability has gone pretty bad. Slow loading speeds, actual downtime without any kind of notice and people at the chat support simply going silent. This is bad, really bad.

It makes me wanna rethink my situation and consider moving all my sites to another host. One.com are far from the cheapest one out there these days so I do really expect more from you.

Since the uptime is becoming somewhat unpredictable I am not sure I can keep up defending my choice of host for much longer. My affiliates are demanding a near 100% uptime experience and One.com simply can't provide that anymore.

15 April 2013

Reply from One.com

Hi Christian.

Thanks for your feedback.

We are of course really sorry to hear that you have experienced a decline in our service. There have been some issues with a very few servers. Customers on these servers are being migrated to other servers, with much better performance. This should help immensely on the reliability and load times.

Our supporters should of course not go silent on the chat. I would very much like some more information from you regarding the issues you have had, so we can fix them. If you send us an email to service@one.com, then i will happily see what we can do for you and also your affiliates.

Best,
Martin / One.com

Bad customer service, bordering arrogance

I've been a customer of one.com for several years. I have more than one domain hosted with them.
My problems started in connection with a renewal of a webhosting service which included a Cloud Service subscription.
As per standard I received a 30 or 60 days notice that the domain - including Cloud Service subscription - was up for renewal. Since the Cloud Service from one.com is crap (especially compared to Google, SkyDrive, Dropbox, Box etc.) and I didn't actively use it I of course wanted to cancel the subscription.
I Checked on one.com FAQ how to cancel a service and learned that I had to sent a mail to one.com in The Netherlands (I was living in Belgium at that time).
Unfortunately I decided not to use a registered letter. I sent the letter as normal post (as said by one.com) and expected to hear from them with a new invoice etc. reflecting the cancelled Cloud Service subscription. For a long time nothing happens. Because I don't hear anything I contact one.com via their chat service.
The CS rep take sa little time to get his head around the situation. After spending time explaining the situation a couple of times to the person I start getting (more) standard copy/paste answers like: "you have to cancel before the invoice date"; (yeah did that); "we haven't received your letter"; (I did as stated on your website); I then suggested so as to move forward, that I paid the Cloud Service pro rata up till this day and then it was cancelled forward. The answer was: "You have to pay the invoice or the service stops". I tried again to explain the idea of pro rata - but no, just the same reply: "you have to pay the invoice or...). Chatting like that is frustrating so. I finally gave up.
Some time later I receive a payment notice that I failed to pay the original invoice and a late fee is now due.
I must admit I mentally gave up at this point and just let it be.
Finally one.com suspended the domain and I just thought: OK so be it.
Yesterday I finally decided to sort the thing out so I contacted one.com Accounting to move forward and get an end to the show.
I again asked for a compromise and suggested to settle the invoice with late fee because I do believe that one.com is a part of the problem here. But no: After some misunderstandings regarding what the problem I again just got a stonewall response that the Cloud Service subscription could not be seperated from the webhosting and I had to pay the invoice - and then one.com would reactivate my domain.
I have now given up and paid the invoice. But I am also moving all my domains away from one.com.
May I suggest that you move away too. If you don't - make sure to communicate with one.com via registered letter eventhough it clear says on one.com's FAQ you don't have to do that!

Blessing Platnum found this review useful

12 April 2013

Reply from One.com

Hi Søren,

Thank you for your feedback.

I am sorry to hear that you do not find our service satisfying. I have looked into the case and it seems that this is based on a misunderstanding.
You wanted to cancel the Cloud Drive service and asked for a new invoice. However the Cloud Drive is part of the whole package and you are not able to subscribe to it separately. We do offer the option to use the Cloud Drive service for free without having a domain with webspace, but this is something else.
The Cloud Drive is included in every webspace package. If you decide not to use an existing Cloud Drive anymore, you can just delete it. You can find a guide for doing this on http://www.one.com/en/support/faq/how-do-i-delete-a-cloud-drive
Again, I would like to point out that not using the Cloud Drive service does not affect the invoice, since we only offer the whole package.

I am concerned that some unclear information might have led to this misunderstanding and you are of course welcome to send me the details about this to service@one.com. I would be happy to look into this and see, if there is a way to make this information more clear.

If you have any further questions about this or suggestions for improvement, please do not hesitate to contact me on service@one.com.

Best,
Melissa / One.com

bad customer service and useless cloud drive

I've used one.com for some years one thing I have noticed over the years, they have 50% guys working in live chat who have every bad customer service, they are rude, cheeky.
also never use one.com cloud drive, I started using it and always had max 2gb used however they blocked my domain and all e-mails saying to me I was using 38gb and need to pay for upgrade, when I checked in my cloud drive they were the files I have deleted over months and they were saved as backup in the cloud drive, I even tried deleting them from the backup but it always crashed and froze I ended up deleting whole cloud drive. They don't have phone line where we can contact, so I use live chat told the guy to activate my services he wouldn't he said e-mail supports, If i had to e-mail supports what was he doing there?? is that not supports too?? I had to wait until next day and I did same thing contacted live chat and person activated services what another one refused to do.I have lost important e-mails and they are lucky my website is under construction If it was live I would have charged them £500 a day for loosing business, I'm not the person to sit around and lose business and would take them to court if this happens again!
now I am using Drop Box cloud drive free and perfect

Blessing Platnum found this review useful

12 April 2013

Reply from One.com

Hi,

Thanks for your feedback.

I am sorry to hear that you are unsatisfied with our service.

I looked into the case and I can see that our customer service had been in contact with you in January 2013 informing you how to delete the historical data from the Cloud Drive in order to avoid that it takes up too much space.
We also send you several emails regarding the quota notice and offered you to upgrade your webspace for free for the rest of the period, if you decide for a bigger webspace. In addition to that we gave you the option of deleting the files, so you would not exceed the storage limit anymore. Since you neither upgraded your webspace, nor deleted data, we unfortunately had to suspend the services.
Unfortunately I cannot tell from your description what the issue with Cloud Drive was, but if these issues will appear again, you are welcome to contact me directly on service@one.com. I will be happy to look further into the matter for you.

I am sorry to hear that the Live Chat does not fulfill your needs in regards to customer service. In order to be able to offer our product to such a low price, we do not offer telephone support. Our Live Chat tries to immediately help the customer with the problem. However, if the support needs more time to fully investigate the case, it might happen that they are referring you to the mail support. Please note that you will always receive a reply from the mail support within 24 hours.

If you have any further questions regarding this, you are more than welcome to send me an email to service@one.com.

Best,
Melissa / One.com

Support was good and firendly, but the information should have been in the online support documents

One.com does not provide full mySQL database privilege. In fact I am limited to use only one database, therefore re-naming database is not allowed. I think this could have been online somewhere without contacting support via email. Support friendly though.

11 April 2013

Reply from One.com

Hi!

Thanks for your feedback.

We are glad that you appreciate our support.

It it possible to use the single database for almost all needs that you need for webpages. It's even possible to use multiple CMS on a single database.

We will take a look at how we can improve information regarding the database, so our customers won't have to contact the support.

Kind regards.
Martin / One.com

I agree with the rest, the support is a bunch of lying robots (except 5% of [Private Data Removed]), who like to use bully/extremist methods.

Edit1: After 4 chats and 2 emails later, more than 24 hours later I got a decision making employees email address:[Private Data Removed]
Now I am waiting a response from him.

Edit2t: It's been more than 3 weeks now. I've contacted their supervisor, L.B., twice now and he hasn't answered yet. It's enough proof to me. STAY AWAY FROM one.com if you intend to talk to their English customer service at any point, where you certainly will get your website closed because you don't have the newest releases.

I am a hard working construction worker and my site works as an enlarged business card for me. I don't use much time on the website. But I had gotten a new telephone number and I wanted to change a phone number on my site so therefore I entered my site and changed the phone number, piece of cake I thought. But noooo here comes the story.

Day 1: I found out when I change anything in my site, the format of the text goes from
"Hello there how are you?" to hellotherehowareyou, and removing all Pictures, settings whatever I have build on my website.

I think that is weird because I have changed nothing on the site for over 1 year.
I know one.com has updated some php/apache and other stuff that may have been the reason why my site is not working anymore, but to be sure I contact them using...Live chat :-)

I get a guy called [Private Data Romoved] who says nothing is wrong in the first place.
I ask if they have updatd php or apache, no answer.
He then replies that he can see no problems with my site it works fine. (The front page was beeped up too, he must have had a weird set of glasses)
I show him a test site on my homepage where all the formatting is gone where it only spits out rubbish.
- Then later he says my website has been hacked and they have now SUSPENDED IT.
He tells me I have to delete 3 files on the server, 3 files which have never existed on the server, and lastly I have to update my installation and a component of the installation before they will unsuspend my site.

[Private Data Romoved]quickly comes with his nonsense good bye and takes off: "Is there anything else I could assist you with ? You can always contact us etc.."

Later I search my backups and my running site and I find 0 of the before mentioned items. It has never been hacked, the only thing there is on the site is a full complete installation from [External Link Removed], and apparently 1 of the hundreds of small components is out of date, therefore I am not allowed to use my site that I pay for.

Extortion methods has been used.

I can not update my site because I have many components that is viable to my site, which only works with this version of the installation. They have been hard coded and the components that is being used for this does not have any new updates.

Besides can I not have what I want on MY tiny tiny space on the big internet? After all I pay for it every year. How can the landlord decide that you are not allowed to have old furniture in your container, but only new furniture? I have never signed up for that. They are breaking their own Terms of Agreement.

Day 1: I contact the employess and ask them to open the site because I have went through the list and there has never been any files with those names on the site and apparently never has been hacked. Even [Private Data Removed]said in the start, twice, the home page was fine :-) But now they forget about the nonexisting files and tell me to update Joomla and the component in the Joomla. Fair enough you might think? But it is not fair enough that I can not have what I want on MY space, there is nothing criminal over my site, it is a plain and simple enlarged business card for my single manned small company - with no hacks.
Day 1: Night - I had a software engineer to look at the site and found nothing wrong.
Day 1: The clock was now 04:00 and I was really tired and needed to go to bed.
Day 2: I contact support again and ask them politely to open my site. But they wont until I have thrown out my old furniture and replaced it with brand new Van Gogh furniture. (quote: [Private Data Removed]: you have to update Joomla, and JCE (or remove jce)).
Fair enough, but I can't. So please let me have my site back, I know I have old furniture in there and I know you probably don't like it, but it was my grand mothers and I can not get anything like it again and I really love it, I use it a lot, all the time, it is the best ever furniture you can get and I will keep it.
Them: HA-HA you can not get your website before you destroy your grand mothers furniture and replace it with a different new furniture.
Okay enough of the story telling. The first 2 supporters I talked to [Private Data Removed] L/I was really bad mannered people and bad employees, I didn't get to record their sayings because I had faith in one.com that they would open it for me. But hey didn't. So I have recorded the last 2 supporters I have talked with. Below is the transcript:

Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.

You are now chatting with [Private Data Removed]

[Private Data Removed]: Thank you for using One.com 24/7 Interactive Online Support. My name is [Private Data Removed]. How may I assist you?

you: Hello, could you please open my site [External link removed] again

you: I have done everything you told me.

[Private Data Removed]: Hello there!

[Private Data Removed]: Please wait while I check on this.

you: And there was nothing of the suspected files on the system as you described, so it should be fine.

[Private Data Removed]: Please log in to comtrol panel

you: i am in there

[Private Data Removed]: go to adnvace and update your mysql password

you: ^ Adgangskoden er ugyldig.

you: It says its not functioning MAY DAY MAY DAY SYSTEM FAILURE WERE ALL GONNA DIEIEIEIEI

you: Okay I survived.

[Private Data Removed]: I'm sorry?

you: I'm not :-)

you: Its done

you: Can I get it open Again?

[Private Data Removed]: Please wait while I check on this.

you: Im just tired sorry....I dont understand how you Guys can be up so late? You are some kind of vampires.

[Private Data Removed]: Thank you for waiting.

[Private Data Removed]: to update Joomla, and JCE (or remove jce).

you: ?

[Private Data Removed]: you have to update Joomla, and JCE (or remove jce).

you: Why should I update joomla? I thought it was my own Space on the net where I could put whatever I want to, it says so on your Commercials.

you: I will not update joomla lol, all my components will be out of date if I do so.

you: I have specifically made hard code into blueflame, I can not update it. End of story.

[Private Data Removed]: password protect your site for the mean time.

[Private Data Removed]: Use this tool.

[Private Data Removed]: http://one-docs.com/tools/htaccess/

[Private Data Removed]: then get back to us once you are done.

you: What is that

you: I need my website to be up and running as normally. Apparently there has never been a hack on my computer. The files Simon and Eduardo talked about has never been on the server.

you: I've searched the site now, and my backup, there is nothing.

[Private Data Removed]: Yes, password protect your site first using that tool that I gave you.

[Private Data Removed]: You have to do these so we can unsuspend your domain

you: If thi is a troll move you are so much gonna get sued for putting my shit Down, or [Private Data Removed] is. Just open the site. It is my site. If I have crack whore son the site it is my decision, not one.coms. If I have crack software on the site, it is not your decision to choose what I have on it. If I swear on the site, it is not your problem. You are not my big Brother. This is my renting lot, I can place what the fuck I would like to in it.

you: OPEN IT

[Private Data Removed]: I know you are frustrated and tired and you just want to unsuspend your domain. I'm just trying to help you out here. I'm giving you the things that you have to do so we can unsuspend your domain.

[Private Data Removed]: I'm not playing with you.

[Private Data Removed]: I'm helping you.

you: Just open it!? There is NOTHING wrong with my site.

you: And apparently there never has been.

you: The reason why I wrote to [Private Data Removed] first was apparently because of an upgrade One.com did to php and apache so my editor didn't Work. It needed to be updated.

[Private Data Removed]: We cannot open it until you do those things.

you: Says WHO.

you: Are you my mom?

[Private Data Removed]: If you do not want to do it then I'm sorry but your domain will remain suspended.

you: So basically, you are stating now, to whomever would read my copy of this transcript, that I have to do "those Things" even though there is nothing wrong? That is a bad PR stunt dude.

you: I hope your boss will be happy for you.

[Private Data Removed]: This are procedures that we need to do to unsuspend your domain.

[Private Data Removed]: Again I'm jusr trying to help you out here.

you: I understand you are doing your JOB. But this is my renting lot. If there was rats in the place I would understand that you would need to get rid of the rats before I could start using the lot. But luckily there are not rats on the spot, and if there was I am supposed to get rid of them myself. And I did. Or actually nothing was wrong in the first place according to Simon and apparently you too.

you: If you can suspend my domain you can also unsuspend my domain.

you: If you can not unsuspend my domain I need to talk to your supervisor.

[Private Data Removed]: Yes we can unsuspend your domain after you finish those steps. This is prevention so that the rats will not come back.

you: I don't understand why you are working against me? This website is very important for me, personally it is important for my survival. I understand you don't give a shit about me, but could you at least do what I paid one.com for? I paid for a Little tiny tiny Space of the webspace so I could have my Little business web page on so my small amount of customers could see me online. But now I can't because my landlord, one.com, says I have to fulfill a Whole course before I can use, my, renting lot. Remember I have not done anything wrong to the agreement. I have not crossed the line on any of the agreements. I have all the agreements downloaded which were the ones I signed. You are violating our agreement. Open it.

you: What happens if I do the stuff you send me?

[Private Data Removed]: I am not working againts you. Again, I'm helping you to unsuspend your domain. You just do not want to do the steps I'm giving you that's why you are saying that I'm not working with you. I already gave you the thing that you have to do so we can unsuspend your domain.

you: Whyyyyyy do I have to do ANYTHING? That is the thing.

you: 2 days ago = no problems on the site.

you: now = no problems.

you: There have never been ANY problems on the site.

you: Why is it such a big deal to just open my site?

you: The only problem is One.com has updated their apache and php, and my website has not been updated. I am not violating the terms of agreement by not updating my components.

you: But you are violating the agreement by keeping me out of my lot which I pay for pr. day.

you: It is actually not you, you are probably just following some kind of stupid rules, it is actually Eduardo who is a stupid guy.

[Private Data Removed]: Just password protect your site using, http://one-docs.com/tools/htaccess/

you: WHY ARE YOU NOT ANSERING ME

you: WHAT DOES IT DO?

you: Okay [Private Data Removed] just go to this site: Iwillgive100millioneurostoSTELLANOVA-GULVE.dk

you: And fill in the forms please.

you: You are trying to make me do a login box for the site. Which is completely stupid then noone can enter teh site without using a login form.

you: "displayed in the login box"

[Private Data Removed]: you can just remove it after we unsuspend your domain.

you: How.

you: OMG

you: Totally useless!!!!!!!!!!!!!!!!!!!!!

you: Stop following those idiotic rules and start think! God or whoever, gave you a brain, use it! Don't be a damn robot!

you: What you have to do is: open my site.

you: I go in the control panel. Disable JCE. ANd voila everybody is happy.

you: OR as I asked for before, give me the goddamn retarded douche bag flat flit nit twit ass cucumber sucking duckface looking arsehole tosser who is in charge for these rules AND those who made these rules. I NEED TO TEACH THEM NOT TO BE A FUCKING HITLER.

you: And no it is not because I sit behind my screen. I would have said the very same thing in real life.

you: DONE: You can protect specific parts of your webspace using .htaccess. Please use the following guide to protect parts of your webspace. Please follow the instructions below below completing the final step of your .htaccess protection 1.Open Notepad or any text editor 2.Copy the text from below and insert into your editor 3.Save the file as ".htpasswd" (with out "" and with no extension) 4.Upload the file in to the direcroty you decided to protect in the first step .htpasswd file DOUCHEBAGRETARDS:MT48haL/Ay0hE 1.Open Notepad or any text editor 2.Copy the text from below and insert into your editor 3.Save the file as ".htaccess" (with out "" and with no extension) 4.Upload the file in to the directory you decided to protect which is the same as the one with your .htpasswd file htaccess_file AuthName "DOUCHEBAGRETARDS" AuthType Basic AuthUserFile /customers/b/c/e/one.com/httpd.www/index.php/.htpasswd AuthGroupFile /dev/null require valid-user

[Private Data Removed]: I do not know what else to say. You have to udpate your joomla. Then delete or update com_jce found at administrator/components/com_jce. After that, we can unsuspend your domain.

you: hahahha

you: So I have violated the terms of agreement by having an unupdated component, because of Joomla? Wow.......

you: GIVE ME YOUR BOSS NOW!

[Private Data Removed]: I'm sorry but there is none right now.

you: Give me their email adresses

you: Especially if your bosses are Danish I am gonna show some Danish love to them!ARAGGAHHAH

[Private Data Removed]: You can send an email at support@one.com

you: No I can not. I will meet level 1 supporters.

you: I need level 2 supporters or higher.

you: I have talked with a level 1 supporter now, you and therefore I am eligible to talk to a level 2 supporter.

[Private Data Removed]: that is the only email address that we have. From there notification will be sent to L2.

you: And you said "there is none right now.". Then give me their phone number and I will call them later.

[Private Data Removed]: We do not have their number and you cannot directly get in touch with the,

[Private Data Removed]: *them

you: I know. That is why I contacted you

you: You can get in contact with them.

[Private Data Removed]: send an email to support@one.com and it will be forwarded to respective management.

you: I am copying this transcript and sending it to the email explaing how good and consistent employee you are, but what a complete retarded douche bag like set of rules you follow and live by.

[Private Data Removed]: You can include this transcript if you wish to. It's fine.

you: I know it is. Just saying you are a good employee, really keeping your bosses safe and sound. Good job. But the rules you follow are making you look like a bad man.

[Private Data Removed]: I appreciate you understand where I stand.


Then I sent 2 emails where I explained everything in detail and the replies was:
Hi,
According to our logs, you haven't done the other procedures yet:
- Update or remove com_jce found at administrator/components/com_jce/
Please be aware that most likely, your site will still get suspended
because of this. Kindly get back to us once you are done via live
chat/email.
Thanks.
Best Regards
[Private Data Removed]
One.com


Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.

You are now chatting with '[Private Data Removed]'

you: Open my site stellanova-gulve.dk now or forward me to a level 2.

[Private Data Removed]: Thank you for using One.com 24/7 Interactive Online Support. My name is [private data removed]. How may I assist you?

[Private Data Removed]: Please hold on

[Private Data Removed]: the component com_jce has not yet been updated

[Private Data Removed]: you can either delete the folder com_jce in the /components/ folder and /administrator/components/ folder

you: I understand [private data removed]. So you tell me I am violating the TOA by not doing so?

[Private Data Removed]: or else upgrade it

[Private Data Removed]: and then let me know

[Private Data Removed]: Yes, cause you were hacked via this script

you: uh, WHO told you I was hacked?

[Private Data Removed]: if you do not upgrade or remove it , we cannot re-open as you will be hacked again

[Private Data Removed]: your website has been suspended because it was hacked

[Private Data Removed]: who told me that ?

[Private Data Removed]: it is written in the logs

you: Apparently I did not have any of the files that Eduardo, Simon or Elbert copy pasted me to delete.

[Private Data Removed]: the technical team has suspended it

you: WHO wrote it in the logs.

you: Exactly

you: Give me the techinicians

you: technicians*

[Private Data Removed]: you cannot talk to them directly

you: ...........

[Private Data Removed]: you can do as what is written there

you: How unprofessional a business do you conduct?

[Private Data Removed]: and they will tehn re-open access

[Private Data Removed]: i do not know

you: It has never been hacked.

you: Open my god damn site.

[Private Data Removed]: this is how it is done

you: [Private Data Removed]made a mistake.

[Private Data Removed]: it will not be re-opened

[Private Data Removed]: unless you update com_jce

you: They saw my JCE was OUTDATED and COULD be hacked, but it IS not hacked and HAVE never been hacked.

you: BESIDES

you: YOU ARE NOT ELIGIBLE TO TELL ME WHAT I HAVE ON MY SITE OR NOT! I CAN HAVE WHATEVER DATA I WANT!

[Private Data Removed]: ok

you: IF JOOOOOOOOOOMLA HAS AN OUTDATED COMPONENT IN THEIR SYSTEM THEN SO BE IT!

you: DONT PUT YOUR CRAP ON ME!

[Private Data Removed]: as long as you will not do as what was told by the technical team

[Private Data Removed]: access will not be re-opened

you: Give me the adress to your juridical department

you: I am filing a lawsuit against you and one.com.

[Private Data Removed]: there is no juridical department

[Private Data Removed]: Sure

[Private Data Removed]: you can do so

you: Okay then I file it against you.

[Private Data Removed]: ok :)

you: What is your name, adress, phone number.

you: And place of country.

[Private Data Removed]: My name is [Private Data Removed]

you: Orly

[Private Data Removed]: You will not get my personal details

you: I see. So what you are saying is, one.com is so cool that nobody can get in contact with them?

[Private Data Removed]: will you please excuse me now, there is lots of other chats at the same time

[Private Data Removed]: if you want to have your website re-opened

[Private Data Removed]: please update your com_jce

you: It is incredible, this is perfect for a case

you: You are refusing me the data so I can make a lawsuit

you: Perfect for my lawsuit

[Private Data Removed]: ok :)

[Private Data Removed]: I am sorry, but please note that am not intimidated at all

[Private Data Removed]: am just doing my job as it should be done

you: Why should you smart guy?

[Private Data Removed]: correct

[Private Data Removed]: Is there anything else I could assist you with ?

you: Just DO YOUR JOB and give me data.

you: Give me the address, email and/or phonenumber of anyone from a department that can actually think and take action

[Private Data Removed]: you can send a mail to [Private Data Removed]

[Private Data Removed]: who is the support manager

you: At last!

you: There you were close to making a huge mistake

you: THANK YOU!

you: He is Danish right?

[Private data removed]: Yes, he is

you: Great, they can take action.

[Private Data Removed]: Alright

Aaaaaarrgghhhhhhh at laaaaaaaaaaaaaast!!!!!!

I now wait for reply from [Private Data Removed], he is Danish as me so I wrote it in Danish so won't copy it for now.

31 May 2013

Reply from One.com

Hi Alexander!

Thanks for your feedback.

Our management tried to contact you, but the emailaccount you sent from does no longer exist.

We understand the frustration that might occur when we suspend a site, but please understand that this is not something we have done to deliberately destroy your business.

Unfortunately your website got hacked because of an outdated Joomla and JCE installation. When this happens, we need to suspend the website as soon as possible, because the hackers might use your website for DDOS. This will cause heavy load on the servers, and cause problems for other customers.
We therefore kindly ask our customers in these situations to update their code to close the security hole.

Our supporters are always ready to help you with updating your software, and making sure your website is up to date.

If you have any questions regarding this, then please contact us on service@one.com.

Best,
Martin / One.com

Ball Ache!

They are okay if you register before days like easter.
I ordered my domain on Friday (It's now saturday) and they have said I have to wait for monday! this is fustrating! Live Chat not very helpful neither.

02 April 2013

Reply from One.com

Hi Steven,

I am sorry to hear that you find our service unsatisfying.
I have looked into the case and I can see that the delay was a result of a technical problem at the registry Ascio. Normally the registrations get processed automatically within 24 hours - also during the holidays. In your case we had to manually register the domain which is why it took a little longer. We are sorry about the inconveniences this may have caused you.

I can see that your domain is registered now and you have access to all our services. Feel free to contact me on service@one.com, if you have further questions regarding this matter.

Best,
Melissa / One.com

Uneven introduction

The guide, at least for Macintosh, does not corresond to the actual situation. There are evidently several alternatives, IMAP, POP, and I think one more or at least some special case of those just mentioned. The example in the guide seems to apply to IMAP though the port numbers I got from support were different. The guide was also unclear regarding which port numbers applied to outgoing or incoming servers. Certain setting were not mentioned at all. Angående nödvändighet av IMAP path prefix, rådet var "Det beror från fall till fall men om du kan prova med det sen om du märker att det inte fungerar utan det"

26 March 2013

Reply from One.com

Hi Roland!

Thanks alot for your feedback!

We have many different ways to setup your mailaccount, simply because our customers wants many different setup options. Some customers want to use IMAP and others want to use POP.
Our guides in the support section are all focused on IMAP with SSL, which we recommended to most users. If you don't want to use SSL on IMAP, then you need a different port number. But you are always welcome to contact us regarding which setting might be the best for you.

We will take a look at what we can do to make it even more clear, which settings you should use.

You are welcome to contact us one service@one.com, for further explanation, or if you have more feedback.

Best,
Martin / One.com

Reliable and simple

I'v used one.com as my webhost for the past few years and i'v had no complaints about it in that time

I am hover moving away from one.com as my host, this is because i want to get more into the underlying parts of a website, so i'v set up a VPS that will from now on host my website in which case i no longer need one.com as my host. Most people will however not use a VPS for websites and to them i can only say that one.com is a solid choice if they are new to webhosting.

Top quality service!

What can i say more? I'm really happy to have my website with one.com hosting. Everything is working fine and fast. The support is fantastic!

Happy Customer!!

Thank you One.com for getting back to me and sorting out this problem straight away once i message you on Trustpilot.

12 March 2013

Reply from One.com

Hi Jessica.

I send you an email, regarding these issues.

If you don't receive the email, please contact me on service@one.com, so we can find a solution for you.

Disgusting customer service and bully boy tactics

• Unable to transfer my domain but took my money.
• Renewed my subscription after I had gone through the cancellation process.
• Sent out a debitors letter I was forced to pay to close an inactive account.
• I then had to communicate with there robot 24/7 customer service chatbot to set up new passwords and get log in details to close inactive accounts.
• They also sent emails requesting my drivers licence and passport numbers.
• No telephone numbers on the site to speak directly to a human to resolve issues.

11 March 2013

Reply from One.com

Hi Matthew.

I'm very sorry to read that you believe our supporters are robots, since we don't use automated responses.

Subscriptions are automatically renewed, but we send information about renewal 60 days before the subscription get renewed, so you have the possibility to cancel your subscription, before it gets renewed.

I understand that you have had trouble transferring your domain to us. Unfortunately we have not been able to transfer the domain, since we needed approval and verification from you to transfer your domain. This is a requirement from NIC.ES, the DNS Authority in Spain.
While we were waiting from approval and verification from you, your account was active and was just waiting for the domain to be transferred.

We would like to investigate further about the debitors letter, and your cancellation, and would like to see what we can do for you, so feel free to contact us on service@one.com.

Best,
Tim / One.com

One.com correctly solved my problem immediately

Thank goodness for One.com support. If I ever have a problem they respond immediately with simple advice which always solves it.

Very quick support service, issue solved the same day!

Quick support, and great value for money! No complaints here :-)

Great technical support, less chat support (to commercial)

The first line support (support chat) was a little bit less, but the seconde line support (technical) was GREAT. Fast and to the point answer as the provided information on the issue and the message when all was back up and running.

they have not solved the problem so far

I got hacked twice and you did not solve the problem after we had updated joomla by your request - it is still locked

05 March 2013

Reply from One.com

Hi!

All your services are up and running from here. I can see that you have an .htaccess file that password protects your site. If you remove this the "lock" will be removed.

Please contact me at service@one.com for further help.

Best,
Tim / One.com

Speed, knowledge and professional approach

I accidently wiped off my whole website. When I staret to create the new one I asked the way to create a back up copy. One.com patiently explaned situations and technical matters. Also gave me my old site in file to save to my hard disk. Very good. I have been with them for years and I am definitely not changing servers. Thank you!

Worst customer service ever

I had a domain on one.com that I did not use. With all other hosts , such as godaddy, pair.com etc. if you want to drop a domain you just let it expire. Not so with one.com!

They auto-renewed the domain and are sending me a bill for nexts yearf for a domain I do not want. And not only the domain.. they also included a package with a lot of things I do not need, and do not want. I wrote to them about this , and specifically noted that it is 3 weeks until the domainname expires. But they still insist that I have to pay for the next year.

So in short: Use a webhost that treats customers like customers, not like slaves.

04 March 2013

Reply from One.com

Hi Stig.

I understand that you are very frustrated with the lack of flexibility our supporters have shown. We will work on getting much more flexible in cases like these.

This is of course not acceptable, and we have deleted the renewal of your domain and webspace.

We send out renewal emails, explaining how to cancel if you do not wish to keep your subscription, 60 days prior to the beginning of the new subscription period. If you do not cancel in time, you will first receive reminders via e-mail, sms and later by ordinary mail. At any given time, you can contact us and express your wish to cancel.

We renew your subscription automatically to maintain safety for your data and for your domain. Automatic renewal ensures that an oversight of payment due to a vacation or missing update of address will not cause loss of data and lost domain.

Best,
Tim / One.com

Excellent Social Media Customer Relationship management.

After some problems with an outstanding bill for a service that I no longer wished to receive, one.com's Social Media and Customer Care Coordinator sorted out the issue promptly. Albeit the first interactions felt a bit rigid, the follow-up was excellent.

Good, stable hosting service provider.

01 March 2013

Reply from One.com

Hi Rasmus.

I am very sorry that you had a bad experience with our customer service. All webspaces, except for private customers with a Danish residency, are auto renewed and needs to be cancelled as we state clearly in our renewal mails. We send out renewal mails 60 days in advance so it gives you time to cancel. We renew your subscription automatically to maintain safety for your data and for your domain.

I have contacted you via our support system to help you and I hope that you are satisfied with the solution. I am looking forward to hearing from you.

Best,
Tim / One.com

prepared to listen..

I have moved away from the one cloud drive due to inadequate mobile app functionality. My feedback was promptly responded to. I may well return if the required features make it into a later build

Not customer focussed

I've very rarely had to contact support, but when I do, it seems wanting...
A recent (feb 2013) 'upgrade' to clustered servers was inflicted without prior consultation and with only a few days notice. I had to ASK exactly what the impact would be and how it could be resolved. Apparently no preparatory work could be done by me - so I had to wait until they'd made my site unusable before I could incorporate their suggested changes. Unfortunately that only fixed part of the problem, and an emailed request for support went unanswered for so long that I had to get support from a 3rd party - who fixed the path problem before before One.com had responded to my support request (some 12+ hours later). Apparently their 24hr support is only via chat - not via email :-(

It also became apparent during the fault resolution that the File Manager they provide cannot change permissions on files/folders. They recommend Filezilla - which is an excellent FTP, but not part of their offering :-(

Anyway, site now working again, and I'm now looking for another ISP...

28 February 2013

Reply from One.com

Hi Ken! I'm sorry to hear that you had a bad experience with our customer service.

Unfortunately we are not able to give exact information about the changes you need to do, before the move to our new webclusters.

I will look into the problems you have had with our support, and try to improve the information we send regarding server upgrades for future upgrades.

The Filemanager is meant to be a light FTP client, in which you can make the most simple changes to your files. If you want to make more advanced changes, like changing file permissions, you should use a more advanced FTP client. We do not provide FileZilla as a part of our offering, since it is already an open-source software, and free too download.

Best,
Tim / One.com

After 6 years of being a customer, trouble.

Hi,

I've always talked highly of one.com when refering my friends to a solid webhost, but now I see the limits. It's not possible to connect to the MySQL Database from a client anymore, my domain is unresponsive at times and I'm not able to connect to external MySQL database from any script on the webserver. Really annoying limitations when you're coding cross-server scripts. Until this, I've had no problems whatsoever.

Best Regards,

Christian

25 February 2013

Reply from One.com

Hi Christian.

Thanks for taking the time to rate us here on Trustpilot. We have never offered connections to external databases, since our security settings does not allow this. However, I will pass along your feedback to our system administration department for future review. If you are seeing issues with your site's response we would very much like to look into that and you are welcome to send me an email at service@one.com with details about the problems.

Best,
Tim / One.com

Live help is a fantastic facility

Have just started my own web site with one. The live help has been a great help. Having someone to ask day or night for help is the reason I chose them. So glad I did.

Took my bank details, then refused to help.

After applying for a domain and webspace, the text activation was not sent to my phone, when talking to support they said it was my problem, and to contact my mobile phone supplier... I asked them to send it again, they would not, the customer service was rude and obviously dealing with numerous customers so was not paying any attention. The next day I contacted them again and they do nothing to help me get my account opened.
(After taking bank details)

----------
Were happy to cancel my account immediately...
-----------

Final update, the hosting and uptime is a bright spark coming through the initial problems.

Tobias Bornakke Jørgensen and Arne van Batenburg found this review useful

21 February 2013

Reply from One.com

Hi Joe.

I am very sorry you have had this unfortunate experience. Unfortunately we are not able to send the activation code to another phone number, which is why you have the possibility to send in a signed domain for instead. The domain registry requires identification for us to be able to register the domain.

We do not charge any money until the order is activated in one of these two ways. I am still very sorry that we were not able to help you better in this matter and I will make sure we have a look at how we can improve these procedures and tools for our supporters to help in cases like this.

If you would like to reopen the account or if you have any further feedback for me I would be happy to help if you email me at service@one.com

Best,
Tim

Very stable service

I am getting very stable service at one.com

If there is any problem there is 24 hours customer service.

Worst hosting ever

After one day we have had so many bad experiences with One.com that we spent the money on a whole new server with another company. FTP didn't work and support were without technical knowledge and unresponsive.

Yes the offer is cheap, but that comes at a price.

Joe Ding found this review useful

21 February 2013

Reply from One.com

Hi Tobias.

I would very much like to hear more about these bad experiences so I can investigate further, and I might be able to help with a solution if you are interested. Feel free to contact me at service@one.com and I will get right back to you.

Remember if you are not satisfied with our services we offer 15 days full money returned guarantee.

Best,
Tim / One.com

Excellent web service provider. Very cheap with huge space!

For many years we found this webhotel (ONE.COM) the best service provider for our website (KAK-HIWA.COM) because first of all it is the cheapest service with a very huge web space for our site. Without any extra charge the increased our 3GB space to 5GB! It is very much more than what we need, but now we can work with peace of mind.
Many thans to them for such an excellent service.

Fantastic

Hi,

I am very happy with One.com and I think it would be great for anyone looking for great hosting.

Sign up today and One.com gives you domain, homepage, email, Cloud Drive and much more....

Get 3GB extra for life! here http://one.me/enatjwap

Good, but can be better

Quick answer on the livechat, but sometimes a bit slow answer on emails from techs

Alan Hovell found this review useful