I was sent an e-mail from ONE.COM on 20th May 2013 telling me a domain I bought the previous year for £1.80 was being automatically renewed for £26 on the 17th June 2013. I replied immediately the same day (20th May) to cancel it. But One.com says that I gave them only 29 days notice and not 30 days!!!!!!!!!!
They are ignoring the fact they only notified me 29 days before? You decide if you think this is reasonable.
Now they say they will keep adding £10 frequently as a "reminder fee". You decide if you think this is reasonable. In Court I am going to claim £50 per hour for the time I have spent dealing with them to date.
I have no intentions of being bullied by them, even though they threaten to use "Danish Law" (is that because it helps swindling bullies?* You decide.)
And why the increase in fee? I only used it to send a few e-mails. They never stated why they increased their fee by such a massive amount.
IS THIS A CLASSIC RIP-OFF FOR THE BRITISH CONSUMER? You decide!
Do you want to be trapped like this when there are other domain providers out there who will not do this?
I have read else where that they threatened to send bailiffs to someone with the same experience as I am having!!!!! (Good for me that my home is rented fully furnished and I have no assets!).
BE WARNED AND STAY AWAY FROM ONE.COM
* Not that I am saying one.com are "swindling bullies" of course; I leave that to your own opinions.
And here is the BIG joke ... on their website they proudly proclaim "No strings attached! You are free to cancel your subscription anytime, should you wish to do so" But they are pursuing me for cancelling 29 days instead of 30 days in advance of their auto-renewal (which i was NOT even aware of) ... and they only told me they had increased the fee from £1.80 to £26 29 days before (i.e the SAME day I cancelled).
I also question this statement on their main webpage "After the first FREE year, your price for the web hosting package is only 0.90 GBP /month" ... so why are they demanding £26 from me?????? And adding £10 as they wish as "reminder fees"???????
AND ... they quote THIS review site as giving then 4 stars, when it gives them 3 only (and the last two reviews each gave ONE star only) and they quote the review site as saying they give "Great service" when it actually says "Acceptable".
UPDATE (19th June 2013): One.com cancelled my charges THEY SAID I owed them. It was obviously because of this review. They must respect and be scared of this site, so I suggest the following:
1. Treat your customers with respect. You tried to bully me but chose the wrong guy. I told you that but you ignored me. Other unfortunate customers of yours were threatened with debt agencies (by you!) and were scared; but I am not scared of you and would have taken you to the European Courts. Every Goliath only needs one David.
2. Do not write "No strings attached! You are free to cancel your subscription anytime, should you wish to do so." if you DO NOT mean it.
3. Change the rating and comment you say Trustpilot gives you .. it is wrong and i have told you already. You do NOT have 4 stars and you are not rated as "Good Service" (not at the time I write this).
4 Model your business on a company like Trustpilot ... not on my perception of you as a sleazy, third-world, corrupt and scamming business. (Not saying you are ... just my perception!)
5. Read the reviews you have on other review sites; they are pretty dreadful.
And can I ask any other person who has hassles from one.com to write a review here and drive down their rating even further and also not to be bullied. If there is one bad thing about this world it is the big boys trying to squash the little guys. Bullies are cowards.
I have been a very content customer a one.com for many years. excellent service good support, everything should be in order.
But today one.com annonced, that they close the classic ASP service on their site.
So years of building several sites plat form and code is now to be moved to a another vendor.
I think it is unprofessional and highly critical , that you cannot trust that , a very common and well proofed technology, is shut down. (with a fairly short notice)
Rewritting the system to PHP or similar i a huge task. and not an option
I don't usually write reviews but I have seen a few extremely negative reviews of one.com so I wanted to share my experience. I read these reviews before I bought web space from one.com but decided to go ahead anyway as the price was so competitive and I'm glad I did.
I haven't experienced any issues whatsoever with setting up my space and although my site doesn't get many hits I've never experienced or had any complaints about the site being inaccessible. I also use one.com for my primary email and I've never had any issues getting or receiving email either. All this for a very competitive price. I wouldn't hesitate to recommend one.com to anyone who was looking for cheap, simple web hosting.
The customer service of One.com is very poor. Firstly they do not have an adequate customer service hotline for issues. They show no appreciation towards their customers and they force you to renew a domain when you no longer want it. If you don't pay they send creditors your way and threatening you with numerous potential legal proceedings.
I personally will never recommend One.com to any of my friends or clients. Use GoDaddy or another site with better customer service. They're very poor and should never be trusted.
The support I receive from one.com is always fantastic. Most recently I installed a CRM system in my web space but couldn't get email to work, it only took a couple of explanation messages to one.com, first to raise the issue, second to provide additional information and as always the knowledge and helpfulness of the support staff was outstanding. Always pleased with the service I receive, and always impressed with the knowledge of the support staff.
I've tried a lot of webhosts. I'm not the kind of person to tell that something has a difference but one.com does.
I don't understand all negative reviews below, my experience with one.com has been amazing. One of the things that amaze me is the quality you get for your money. The FTP speed is one of the fastest around allowing me to upload my files quickly without any hassle. The 24/7 customer support is amazing, they always managed to help me quickly.
My website is lightening fast as it should be, no hassle. One.com is not a webhost for people wanting to install databases, customize things, create thousands of subdomains. No, here they keep it extremely restricted and simple, what makes their service extremely reliable and fast, ALWAYS. It simply does what it should do, how happier could I be for the price? 5 stars!
UPDATE: I gave one star less since they have support, but the level of support is really low. They sometimes act like I'm stupid by not even reading my question and trying to give me some sort of pre-made answer that doesn't even have anything to do with my question. I had a chat as well, and they weren't that friendly, I had to wait a few minutes for an answer saying "no" or "yes". There is definitely some space for improvement on the level of support.
Cheap Websites (Check)
24/7 Live Support (Check)
All the services needed, MySQL, FTP and more (Check)
Why so much hate? I love one.com, and I will continue to use it until I die. Every time i've had an issue or a question, I've contacted them through Live Support, and they have guided me though how to fix my problem, or help me with for example how to set up DNS. Very happy costumer
I have several domain names with one.com and have been with them for many years. They are very expenssive and not competitive at all. But i have still gone to them very single time. Until you have a problem things are of course fine, but when you do have an issue it is bad.
They say that they have 24 hr live chat. That is not the case. This morning I tried for nearly one hour to get to someone on the chat (they do not have phone support, as they want to keep costs down, but why are they so expenssive?) And once you are on the chat it takes SO LONG for them to answer, I think it is because they are chatting with several ppl at the same time and something you could have answered in a few minutes easily take 20 min.
They have the WORSE absolute WORSE support and customer service. It is practically non existing. They only do chat and if you need real help you have to email support and they will answer you by email within 24 hours. I needed support so I emailed them, the person answering did not even read the entire email, just the first line, made up his mind about what the issue was and send me an email I could not use and then they see this as solving your problem and you have to start all over again.
PLEASE do not use this company. Also, they will enter you into a credit agreement and that could lead to further problems. Please STAY AWAY.
I will not start the process of moving ALL of my domains to another provider. A cheaper provider that has great service. One.com is simply not competitive any longer.
DO NOT use this company they will (without you knowing) enter you into a credit agreement, yes thats right a credit agreement for hosting and domain renewals, of which if you do not renew they send you a letter from debt collectors, they will also make you write a letter to send in the post if you want to cancel. just to top it off they have a 1 year cancelation policy!!!!! SCAM SCAM SCAM!!!!
I had my domain which was expired and I tried to use that with one.com, I processed my payment and after a few minutes I saw that my domain is registered on someone else's name? how is that possible?
then their chat support is saying that refund will take 10+ days. why?
I lost my pr3 domain, you can imagin how am I feeling.
I've been a loyal customer for years and have pretty much always gone straight to One.com when the need of new hosting arrise.
Lately, however, the reliability has gone pretty bad. Slow loading speeds, actual downtime without any kind of notice and people at the chat support simply going silent. This is bad, really bad.
It makes me wanna rethink my situation and consider moving all my sites to another host. One.com are far from the cheapest one out there these days so I do really expect more from you.
Since the uptime is becoming somewhat unpredictable I am not sure I can keep up defending my choice of host for much longer. My affiliates are demanding a near 100% uptime experience and One.com simply can't provide that anymore.
I've been a customer of one.com for several years. I have more than one domain hosted with them.
My problems started in connection with a renewal of a webhosting service which included a Cloud Service subscription.
As per standard I received a 30 or 60 days notice that the domain - including Cloud Service subscription - was up for renewal. Since the Cloud Service from one.com is crap (especially compared to Google, SkyDrive, Dropbox, Box etc.) and I didn't actively use it I of course wanted to cancel the subscription.
I Checked on one.com FAQ how to cancel a service and learned that I had to sent a mail to one.com in The Netherlands (I was living in Belgium at that time).
Unfortunately I decided not to use a registered letter. I sent the letter as normal post (as said by one.com) and expected to hear from them with a new invoice etc. reflecting the cancelled Cloud Service subscription. For a long time nothing happens. Because I don't hear anything I contact one.com via their chat service.
The CS rep take sa little time to get his head around the situation. After spending time explaining the situation a couple of times to the person I start getting (more) standard copy/paste answers like: "you have to cancel before the invoice date"; (yeah did that); "we haven't received your letter"; (I did as stated on your website); I then suggested so as to move forward, that I paid the Cloud Service pro rata up till this day and then it was cancelled forward. The answer was: "You have to pay the invoice or the service stops". I tried again to explain the idea of pro rata - but no, just the same reply: "you have to pay the invoice or...). Chatting like that is frustrating so. I finally gave up.
Some time later I receive a payment notice that I failed to pay the original invoice and a late fee is now due.
I must admit I mentally gave up at this point and just let it be.
Finally one.com suspended the domain and I just thought: OK so be it.
Yesterday I finally decided to sort the thing out so I contacted one.com Accounting to move forward and get an end to the show.
I again asked for a compromise and suggested to settle the invoice with late fee because I do believe that one.com is a part of the problem here. But no: After some misunderstandings regarding what the problem I again just got a stonewall response that the Cloud Service subscription could not be seperated from the webhosting and I had to pay the invoice - and then one.com would reactivate my domain.
I have now given up and paid the invoice. But I am also moving all my domains away from one.com.
May I suggest that you move away too. If you don't - make sure to communicate with one.com via registered letter eventhough it clear says on one.com's FAQ you don't have to do that!
Blessing Platnum found this review useful
I've used one.com for some years one thing I have noticed over the years, they have 50% guys working in live chat who have every bad customer service, they are rude, cheeky.
also never use one.com cloud drive, I started using it and always had max 2gb used however they blocked my domain and all e-mails saying to me I was using 38gb and need to pay for upgrade, when I checked in my cloud drive they were the files I have deleted over months and they were saved as backup in the cloud drive, I even tried deleting them from the backup but it always crashed and froze I ended up deleting whole cloud drive. They don't have phone line where we can contact, so I use live chat told the guy to activate my services he wouldn't he said e-mail supports, If i had to e-mail supports what was he doing there?? is that not supports too?? I had to wait until next day and I did same thing contacted live chat and person activated services what another one refused to do.I have lost important e-mails and they are lucky my website is under construction If it was live I would have charged them £500 a day for loosing business, I'm not the person to sit around and lose business and would take them to court if this happens again!
now I am using Drop Box cloud drive free and perfect
Blessing Platnum found this review useful
One.com does not provide full mySQL database privilege. In fact I am limited to use only one database, therefore re-naming database is not allowed. I think this could have been online somewhere without contacting support via email. Support friendly though.
Edit1: After 4 chats and 2 emails later, more than 24 hours later I got a decision making employees email address:[Private Data Removed]
Now I am waiting a response from him.
Edit2t: It's been more than 3 weeks now. I've contacted their supervisor, L.B., twice now and he hasn't answered yet. It's enough proof to me. STAY AWAY FROM one.com if you intend to talk to their English customer service at any point, where you certainly will get your website closed because you don't have the newest releases.
I am a hard working construction worker and my site works as an enlarged business card for me. I don't use much time on the website. But I had gotten a new telephone number and I wanted to change a phone number on my site so therefore I entered my site and changed the phone number, piece of cake I thought. But noooo here comes the story.
Day 1: I found out when I change anything in my site, the format of the text goes from
"Hello there how are you?" to hellotherehowareyou, and removing all Pictures, settings whatever I have build on my website.
I think that is weird because I have changed nothing on the site for over 1 year.
I know one.com has updated some php/apache and other stuff that may have been the reason why my site is not working anymore, but to be sure I contact them using...Live chat :-)
I get a guy called [Private Data Romoved] who says nothing is wrong in the first place.
I ask if they have updatd php or apache, no answer.
He then replies that he can see no problems with my site it works fine. (The front page was beeped up too, he must have had a weird set of glasses)
I show him a test site on my homepage where all the formatting is gone where it only spits out rubbish.
- Then later he says my website has been hacked and they have now SUSPENDED IT.
He tells me I have to delete 3 files on the server, 3 files which have never existed on the server, and lastly I have to update my installation and a component of the installation before they will unsuspend my site.
[Private Data Romoved]quickly comes with his nonsense good bye and takes off: "Is there anything else I could assist you with ? You can always contact us etc.."
Later I search my backups and my running site and I find 0 of the before mentioned items. It has never been hacked, the only thing there is on the site is a full complete installation from [External Link Removed], and apparently 1 of the hundreds of small components is out of date, therefore I am not allowed to use my site that I pay for.
Extortion methods has been used.
I can not update my site because I have many components that is viable to my site, which only works with this version of the installation. They have been hard coded and the components that is being used for this does not have any new updates.
Besides can I not have what I want on MY tiny tiny space on the big internet? After all I pay for it every year. How can the landlord decide that you are not allowed to have old furniture in your container, but only new furniture? I have never signed up for that. They are breaking their own Terms of Agreement.
Day 1: I contact the employess and ask them to open the site because I have went through the list and there has never been any files with those names on the site and apparently never has been hacked. Even [Private Data Removed]said in the start, twice, the home page was fine :-) But now they forget about the nonexisting files and tell me to update Joomla and the component in the Joomla. Fair enough you might think? But it is not fair enough that I can not have what I want on MY space, there is nothing criminal over my site, it is a plain and simple enlarged business card for my single manned small company - with no hacks.
Day 1: Night - I had a software engineer to look at the site and found nothing wrong.
Day 1: The clock was now 04:00 and I was really tired and needed to go to bed.
Day 2: I contact support again and ask them politely to open my site. But they wont until I have thrown out my old furniture and replaced it with brand new Van Gogh furniture. (quote: [Private Data Removed]: you have to update Joomla, and JCE (or remove jce)).
Fair enough, but I can't. So please let me have my site back, I know I have old furniture in there and I know you probably don't like it, but it was my grand mothers and I can not get anything like it again and I really love it, I use it a lot, all the time, it is the best ever furniture you can get and I will keep it.
Them: HA-HA you can not get your website before you destroy your grand mothers furniture and replace it with a different new furniture.
Okay enough of the story telling. The first 2 supporters I talked to [Private Data Removed] L/I was really bad mannered people and bad employees, I didn't get to record their sayings because I had faith in one.com that they would open it for me. But hey didn't. So I have recorded the last 2 supporters I have talked with. Below is the transcript:
Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.
You are now chatting with [Private Data Removed]
[Private Data Removed]: Thank you for using One.com 24/7 Interactive Online Support. My name is [Private Data Removed]. How may I assist you?
you: Hello, could you please open my site [External link removed] again
you: I have done everything you told me.
[Private Data Removed]: Hello there!
[Private Data Removed]: Please wait while I check on this.
you: And there was nothing of the suspected files on the system as you described, so it should be fine.
[Private Data Removed]: Please log in to comtrol panel
you: i am in there
[Private Data Removed]: go to adnvace and update your mysql password
you: ^ Adgangskoden er ugyldig.
you: It says its not functioning MAY DAY MAY DAY SYSTEM FAILURE WERE ALL GONNA DIEIEIEIEI
you: Okay I survived.
[Private Data Removed]: I'm sorry?
you: I'm not :-)
you: Its done
you: Can I get it open Again?
[Private Data Removed]: Please wait while I check on this.
you: Im just tired sorry....I dont understand how you Guys can be up so late? You are some kind of vampires.
[Private Data Removed]: Thank you for waiting.
[Private Data Removed]: to update Joomla, and JCE (or remove jce).
[Private Data Removed]: you have to update Joomla, and JCE (or remove jce).
you: Why should I update joomla? I thought it was my own Space on the net where I could put whatever I want to, it says so on your Commercials.
you: I will not update joomla lol, all my components will be out of date if I do so.
you: I have specifically made hard code into blueflame, I can not update it. End of story.
[Private Data Removed]: password protect your site for the mean time.
[Private Data Removed]: Use this tool.
[Private Data Removed]: http://one-docs.com/tools/htaccess/
[Private Data Removed]: then get back to us once you are done.
you: What is that
you: I need my website to be up and running as normally. Apparently there has never been a hack on my computer. The files Simon and Eduardo talked about has never been on the server.
you: I've searched the site now, and my backup, there is nothing.
[Private Data Removed]: Yes, password protect your site first using that tool that I gave you.
[Private Data Removed]: You have to do these so we can unsuspend your domain
you: If thi is a troll move you are so much gonna get sued for putting my shit Down, or [Private Data Removed] is. Just open the site. It is my site. If I have crack whore son the site it is my decision, not one.coms. If I have crack software on the site, it is not your decision to choose what I have on it. If I swear on the site, it is not your problem. You are not my big Brother. This is my renting lot, I can place what the fuck I would like to in it.
you: OPEN IT
[Private Data Removed]: I know you are frustrated and tired and you just want to unsuspend your domain. I'm just trying to help you out here. I'm giving you the things that you have to do so we can unsuspend your domain.
[Private Data Removed]: I'm not playing with you.
[Private Data Removed]: I'm helping you.
you: Just open it!? There is NOTHING wrong with my site.
you: And apparently there never has been.
you: The reason why I wrote to [Private Data Removed] first was apparently because of an upgrade One.com did to php and apache so my editor didn't Work. It needed to be updated.
[Private Data Removed]: We cannot open it until you do those things.
you: Says WHO.
you: Are you my mom?
[Private Data Removed]: If you do not want to do it then I'm sorry but your domain will remain suspended.
you: So basically, you are stating now, to whomever would read my copy of this transcript, that I have to do "those Things" even though there is nothing wrong? That is a bad PR stunt dude.
you: I hope your boss will be happy for you.
[Private Data Removed]: This are procedures that we need to do to unsuspend your domain.
[Private Data Removed]: Again I'm jusr trying to help you out here.
you: I understand you are doing your JOB. But this is my renting lot. If there was rats in the place I would understand that you would need to get rid of the rats before I could start using the lot. But luckily there are not rats on the spot, and if there was I am supposed to get rid of them myself. And I did. Or actually nothing was wrong in the first place according to Simon and apparently you too.
you: If you can suspend my domain you can also unsuspend my domain.
you: If you can not unsuspend my domain I need to talk to your supervisor.
[Private Data Removed]: Yes we can unsuspend your domain after you finish those steps. This is prevention so that the rats will not come back.
you: I don't understand why you are working against me? This website is very important for me, personally it is important for my survival. I understand you don't give a shit about me, but could you at least do what I paid one.com for? I paid for a Little tiny tiny Space of the webspace so I could have my Little business web page on so my small amount of customers could see me online. But now I can't because my landlord, one.com, says I have to fulfill a Whole course before I can use, my, renting lot. Remember I have not done anything wrong to the agreement. I have not crossed the line on any of the agreements. I have all the agreements downloaded which were the ones I signed. You are violating our agreement. Open it.
you: What happens if I do the stuff you send me?
[Private Data Removed]: I am not working againts you. Again, I'm helping you to unsuspend your domain. You just do not want to do the steps I'm giving you that's why you are saying that I'm not working with you. I already gave you the thing that you have to do so we can unsuspend your domain.
you: Whyyyyyy do I have to do ANYTHING? That is the thing.
you: 2 days ago = no problems on the site.
you: now = no problems.
you: There have never been ANY problems on the site.
you: Why is it such a big deal to just open my site?
you: The only problem is One.com has updated their apache and php, and my website has not been updated. I am not violating the terms of agreement by not updating my components.
you: But you are violating the agreement by keeping me out of my lot which I pay for pr. day.
you: It is actually not you, you are probably just following some kind of stupid rules, it is actually Eduardo who is a stupid guy.
[Private Data Removed]: Just password protect your site using, http://one-docs.com/tools/htaccess/
you: WHY ARE YOU NOT ANSERING ME
you: WHAT DOES IT DO?
you: Okay [Private Data Removed] just go to this site: Iwillgive100millioneurostoSTELLANOVA-GULVE.dk
you: And fill in the forms please.
you: You are trying to make me do a login box for the site. Which is completely stupid then noone can enter teh site without using a login form.
you: "displayed in the login box"
[Private Data Removed]: you can just remove it after we unsuspend your domain.
you: Totally useless!!!!!!!!!!!!!!!!!!!!!
you: Stop following those idiotic rules and start think! God or whoever, gave you a brain, use it! Don't be a damn robot!
you: What you have to do is: open my site.
you: I go in the control panel. Disable JCE. ANd voila everybody is happy.
you: OR as I asked for before, give me the goddamn retarded douche bag flat flit nit twit ass cucumber sucking duckface looking arsehole tosser who is in charge for these rules AND those who made these rules. I NEED TO TEACH THEM NOT TO BE A FUCKING HITLER.
you: And no it is not because I sit behind my screen. I would have said the very same thing in real life.
you: DONE: You can protect specific parts of your webspace using .htaccess. Please use the following guide to protect parts of your webspace. Please follow the instructions below below completing the final step of your .htaccess protection 1.Open Notepad or any text editor 2.Copy the text from below and insert into your editor 3.Save the file as ".htpasswd" (with out "" and with no extension) 4.Upload the file in to the direcroty you decided to protect in the first step .htpasswd file DOUCHEBAGRETARDS:MT48haL/Ay0hE 1.Open Notepad or any text editor 2.Copy the text from below and insert into your editor 3.Save the file as ".htaccess" (with out "" and with no extension) 4.Upload the file in to the directory you decided to protect which is the same as the one with your .htpasswd file htaccess_file AuthName "DOUCHEBAGRETARDS" AuthType Basic AuthUserFile /customers/b/c/e/one.com/httpd.www/index.php/.htpasswd AuthGroupFile /dev/null require valid-user
[Private Data Removed]: I do not know what else to say. You have to udpate your joomla. Then delete or update com_jce found at administrator/components/com_jce. After that, we can unsuspend your domain.
you: So I have violated the terms of agreement by having an unupdated component, because of Joomla? Wow.......
you: GIVE ME YOUR BOSS NOW!
[Private Data Removed]: I'm sorry but there is none right now.
you: Give me their email adresses
you: Especially if your bosses are Danish I am gonna show some Danish love to them!ARAGGAHHAH
[Private Data Removed]: You can send an email at firstname.lastname@example.org
you: No I can not. I will meet level 1 supporters.
you: I need level 2 supporters or higher.
you: I have talked with a level 1 supporter now, you and therefore I am eligible to talk to a level 2 supporter.
[Private Data Removed]: that is the only email address that we have. From there notification will be sent to L2.
you: And you said "there is none right now.". Then give me their phone number and I will call them later.
[Private Data Removed]: We do not have their number and you cannot directly get in touch with the,
[Private Data Removed]: *them
you: I know. That is why I contacted you
you: You can get in contact with them.
[Private Data Removed]: send an email to email@example.com and it will be forwarded to respective management.
you: I am copying this transcript and sending it to the email explaing how good and consistent employee you are, but what a complete retarded douche bag like set of rules you follow and live by.
[Private Data Removed]: You can include this transcript if you wish to. It's fine.
you: I know it is. Just saying you are a good employee, really keeping your bosses safe and sound. Good job. But the rules you follow are making you look like a bad man.
[Private Data Removed]: I appreciate you understand where I stand.
Then I sent 2 emails where I explained everything in detail and the replies was:
According to our logs, you haven't done the other procedures yet:
- Update or remove com_jce found at administrator/components/com_jce/
Please be aware that most likely, your site will still get suspended
because of this. Kindly get back to us once you are done via live
[Private Data Removed]
Welcome to the One.com chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.
You are now chatting with '[Private Data Removed]'
you: Open my site stellanova-gulve.dk now or forward me to a level 2.
[Private Data Removed]: Thank you for using One.com 24/7 Interactive Online Support. My name is [private data removed]. How may I assist you?
[Private Data Removed]: Please hold on
[Private Data Removed]: the component com_jce has not yet been updated
[Private Data Removed]: you can either delete the folder com_jce in the /components/ folder and /administrator/components/ folder
you: I understand [private data removed]. So you tell me I am violating the TOA by not doing so?
[Private Data Removed]: or else upgrade it
[Private Data Removed]: and then let me know
[Private Data Removed]: Yes, cause you were hacked via this script
you: uh, WHO told you I was hacked?
[Private Data Removed]: if you do not upgrade or remove it , we cannot re-open as you will be hacked again
[Private Data Removed]: your website has been suspended because it was hacked
[Private Data Removed]: who told me that ?
[Private Data Removed]: it is written in the logs
you: Apparently I did not have any of the files that Eduardo, Simon or Elbert copy pasted me to delete.
[Private Data Removed]: the technical team has suspended it
you: WHO wrote it in the logs.
you: Give me the techinicians
[Private Data Removed]: you cannot talk to them directly
[Private Data Removed]: you can do as what is written there
you: How unprofessional a business do you conduct?
[Private Data Removed]: and they will tehn re-open access
[Private Data Removed]: i do not know
you: It has never been hacked.
you: Open my god damn site.
[Private Data Removed]: this is how it is done
you: [Private Data Removed]made a mistake.
[Private Data Removed]: it will not be re-opened
[Private Data Removed]: unless you update com_jce
you: They saw my JCE was OUTDATED and COULD be hacked, but it IS not hacked and HAVE never been hacked.
you: YOU ARE NOT ELIGIBLE TO TELL ME WHAT I HAVE ON MY SITE OR NOT! I CAN HAVE WHATEVER DATA I WANT!
[Private Data Removed]: ok
you: IF JOOOOOOOOOOMLA HAS AN OUTDATED COMPONENT IN THEIR SYSTEM THEN SO BE IT!
you: DONT PUT YOUR CRAP ON ME!
[Private Data Removed]: as long as you will not do as what was told by the technical team
[Private Data Removed]: access will not be re-opened
you: Give me the adress to your juridical department
you: I am filing a lawsuit against you and one.com.
[Private Data Removed]: there is no juridical department
[Private Data Removed]: Sure
[Private Data Removed]: you can do so
you: Okay then I file it against you.
[Private Data Removed]: ok :)
you: What is your name, adress, phone number.
you: And place of country.
[Private Data Removed]: My name is [Private Data Removed]
[Private Data Removed]: You will not get my personal details
you: I see. So what you are saying is, one.com is so cool that nobody can get in contact with them?
[Private Data Removed]: will you please excuse me now, there is lots of other chats at the same time
[Private Data Removed]: if you want to have your website re-opened
[Private Data Removed]: please update your com_jce
you: It is incredible, this is perfect for a case
you: You are refusing me the data so I can make a lawsuit
you: Perfect for my lawsuit
[Private Data Removed]: ok :)
[Private Data Removed]: I am sorry, but please note that am not intimidated at all
[Private Data Removed]: am just doing my job as it should be done
you: Why should you smart guy?
[Private Data Removed]: correct
[Private Data Removed]: Is there anything else I could assist you with ?
you: Just DO YOUR JOB and give me data.
you: Give me the address, email and/or phonenumber of anyone from a department that can actually think and take action
[Private Data Removed]: you can send a mail to [Private Data Removed]
[Private Data Removed]: who is the support manager
you: At last!
you: There you were close to making a huge mistake
you: THANK YOU!
you: He is Danish right?
[Private data removed]: Yes, he is
you: Great, they can take action.
[Private Data Removed]: Alright
Aaaaaarrgghhhhhhh at laaaaaaaaaaaaaast!!!!!!
I now wait for reply from [Private Data Removed], he is Danish as me so I wrote it in Danish so won't copy it for now.
The guide, at least for Macintosh, does not corresond to the actual situation. There are evidently several alternatives, IMAP, POP, and I think one more or at least some special case of those just mentioned. The example in the guide seems to apply to IMAP though the port numbers I got from support were different. The guide was also unclear regarding which port numbers applied to outgoing or incoming servers. Certain setting were not mentioned at all. Angående nödvändighet av IMAP path prefix, rådet var "Det beror från fall till fall men om du kan prova med det sen om du märker att det inte fungerar utan det"
I'v used one.com as my webhost for the past few years and i'v had no complaints about it in that time
I am hover moving away from one.com as my host, this is because i want to get more into the underlying parts of a website, so i'v set up a VPS that will from now on host my website in which case i no longer need one.com as my host. Most people will however not use a VPS for websites and to them i can only say that one.com is a solid choice if they are new to webhosting.
• Unable to transfer my domain but took my money.
• Renewed my subscription after I had gone through the cancellation process.
• Sent out a debitors letter I was forced to pay to close an inactive account.
• I then had to communicate with there robot 24/7 customer service chatbot to set up new passwords and get log in details to close inactive accounts.
• They also sent emails requesting my drivers licence and passport numbers.
• No telephone numbers on the site to speak directly to a human to resolve issues.
Quick support, and great value for money! No complaints here :-)
The first line support (support chat) was a little bit less, but the seconde line support (technical) was GREAT. Fast and to the point answer as the provided information on the issue and the message when all was back up and running.
I accidently wiped off my whole website. When I staret to create the new one I asked the way to create a back up copy. One.com patiently explaned situations and technical matters. Also gave me my old site in file to save to my hard disk. Very good. I have been with them for years and I am definitely not changing servers. Thank you!
I had a domain on one.com that I did not use. With all other hosts , such as godaddy, pair.com etc. if you want to drop a domain you just let it expire. Not so with one.com!
They auto-renewed the domain and are sending me a bill for nexts yearf for a domain I do not want. And not only the domain.. they also included a package with a lot of things I do not need, and do not want. I wrote to them about this , and specifically noted that it is 3 weeks until the domainname expires. But they still insist that I have to pay for the next year.
So in short: Use a webhost that treats customers like customers, not like slaves.
After some problems with an outstanding bill for a service that I no longer wished to receive, one.com's Social Media and Customer Care Coordinator sorted out the issue promptly. Albeit the first interactions felt a bit rigid, the follow-up was excellent.
Good, stable hosting service provider.
I've very rarely had to contact support, but when I do, it seems wanting...
A recent (feb 2013) 'upgrade' to clustered servers was inflicted without prior consultation and with only a few days notice. I had to ASK exactly what the impact would be and how it could be resolved. Apparently no preparatory work could be done by me - so I had to wait until they'd made my site unusable before I could incorporate their suggested changes. Unfortunately that only fixed part of the problem, and an emailed request for support went unanswered for so long that I had to get support from a 3rd party - who fixed the path problem before before One.com had responded to my support request (some 12+ hours later). Apparently their 24hr support is only via chat - not via email :-(
It also became apparent during the fault resolution that the File Manager they provide cannot change permissions on files/folders. They recommend Filezilla - which is an excellent FTP, but not part of their offering :-(
Anyway, site now working again, and I'm now looking for another ISP...
I've always talked highly of one.com when refering my friends to a solid webhost, but now I see the limits. It's not possible to connect to the MySQL Database from a client anymore, my domain is unresponsive at times and I'm not able to connect to external MySQL database from any script on the webserver. Really annoying limitations when you're coding cross-server scripts. Until this, I've had no problems whatsoever.
After applying for a domain and webspace, the text activation was not sent to my phone, when talking to support they said it was my problem, and to contact my mobile phone supplier... I asked them to send it again, they would not, the customer service was rude and obviously dealing with numerous customers so was not paying any attention. The next day I contacted them again and they do nothing to help me get my account opened.
(After taking bank details)
Were happy to cancel my account immediately...
Final update, the hosting and uptime is a bright spark coming through the initial problems.
After one day we have had so many bad experiences with One.com that we spent the money on a whole new server with another company. FTP didn't work and support were without technical knowledge and unresponsive.
Yes the offer is cheap, but that comes at a price.
Joe Ding found this review useful
For many years we found this webhotel (ONE.COM) the best service provider for our website (KAK-HIWA.COM) because first of all it is the cheapest service with a very huge web space for our site. Without any extra charge the increased our 3GB space to 5GB! It is very much more than what we need, but now we can work with peace of mind.
Many thans to them for such an excellent service.
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