[REPLY]
Had quite a pushy conversation with one of their sales personnel as he was more than eager to get the call finished once I'd shown an interest in the offered insurance but... they did get me the best price for what seems like a pretty comprehensive policy so just needed to ignore his fast talking, ask the questions that I wanted answered and repeat them if he tried moving on without giving a proper answer.
As for how they handle claims, hopefully I won't have to make one so can't comment on that just yet.
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