Reply from 2J Design Ltd
[REPLY]
- Reviews (8)
- Paula Daly
- Nottingham, GB
- 1 Review
Don't believe all you read
Over the past year we have learned a lot of valuable lessons on setting up an eCommerce site and the first one is never again use 2J Design. I am sure this will come as no surprise to them as I have already made my feeling known and in no uncertain terms.
So it’s interesting to read people have had 5 Star service off of this shower and wonder how many of them are authentic? If there were a minus stars they would get a -5
The site is still not working properly and we have spent a fortune trying to put things right. The amount of money spent would have been better scrapping the original one by 2J Design and starting again.
I have found the Managing director rude and arrogant and the admin staff totally incompetent.
Now it’s back to spending even more money as their configurations are not correct on our checkout…………… Why after a year are we still having problems?
So if you really want a headache and a pig in a poke then the only company I can recommend is 2J Design as they really know how to mess thing up with style.
Reply from 2J Design Ltd
We checked all your requests on email and responded fast to each, most of which were down to a miss understanding of the system, if you are still having issues with this we will be more than happy to assist even though your choice was to move to another supplier.
We pride ourself on aftersales service and free support and our many reviews on various trust sites show this, to accuse our clients of false reviews is out of order, and I guarantee all will vouch for us.
I'm quite shocked to see this after our last conversation was that you wished to move away, my last email was stating we were more than happy to assist you in the transfer and give free advice to your new supplier to bring them upto speed with your system and offer any help they need. In which your reply was "Thankyou very much, I will let you know if I need anything"
If your new supplier cannot fix any issues in your site and causing problems I will be more than happy to fix anything or advise them as previously stated, if you are having problems we do not want this for anyone and more than happy to help you out and sort any problems you are having with the Magento platform.
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- Ryan Fleming
- 1 Review
Company that goes that extra mile!
The entire 2J team are unbelievably talented and dedicated to say the least. They always provide a 5* service when ever I need something changing or explaining. The members of staff are highly in the know when it comes to web design, SEO and many other aspects to designing / running a website. I'd like to thank them on behalf of myself and my colleagues.
Ryan.
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- Russell Stacey
- Sheffield, GB
- 1 Review
Fantastic Service!!!
2J Design Ltd have been a massive help in getting our business off the ground. The same attention to detail has been applied to everything they have worked on for us whether it be designing logos and newsletters or really helping push our new company out there with the fantastic work they do on S.E.O.
Any queries or amendments we have had to make have been handled promptly and professionally. Can't really ask for more then that. Many thanks to 2J Design Ltd for all their hard work.
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- Chris Furlong
- Aldershot, GB
- 1 Review
Top Service and Design!
Couldn't have been any better. Fantastic quality design. Prompt, polite service, and always helpful with any questions. Have no worries about using them again.
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- Neil Tomlinson
- Sheffield, GB
- 1 Review
Spot on service
A company that listens, works with you, charges sensible fees & is there to support you afterwards, all in all, very, very good
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- John Colgrave
- Sheffield, GB
- 1 Review
First rate service
2J Design have developed a business E Commerce website and a business website for me. I cannot fault their expertise and design skills and their customer service team is always on hand whenever you need them. I would recommend 2J Design to anyone. Bravo!!!!!!
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- Jane Marie Jackson
- Sheffield, GB
- 1 Review
Thankyou for a wonderful service and experience
Having not gone through the process of building a website before I was very apprehensive and worried contacting a web design company.
From the initial consultation my mind was put at ease, the whole process with the design team was very pleasant.
- Craig Parsons
- 1 Review
Excellent service and lovely to deal with
I found 2J Design very helpful and a pleasure to deal with, I could contact the designer by telephone anytime upto 9pm at night and at weekends if it was urgent.
I also found even out of hours if a problem was emailed it was quickly resolved and a reply was sent via iPhone, I feel this is very rare in todays market and certainly reccomend www.2jdesign.co.uk for your website.
