365Vet reviewed by

2 Reviews

Review by confirmed purchaser
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Via Snail Mail

Telephoned before I ordered to confirm despatch etc, was told orders are despatched 1st class post day order received. Sent prescription Friday morning 1st class post received order the following Thursday. Not exactly 1st class more like 2nd class, Not good enough
    TrustScore 9.6 / 10
    1,313 Reviews

    Reply from 365Vet

    Dear Mr Carslake

    I am very sorry that you are disappointed with our service.

    I have checked your account and can confirm that we received your prescription on Tuesday 4th June. We immediately processed the order that day and it was sent via 1st class royal mail from our offices the same day. Unfortunately Royal Mail can no longer guarantee that 1st class royal mail ensures next day delivery and their own website states that 1st Class can take an average of 1-2 working days.

    We are considering offering a next day delivery service, but unfortunately due to high courier costs we would offer this as an optional service for an additional cost.

    Again please accept our apologies, we make every effort to process orders as quickly as possible, however I appreciate the turn around in the case has not been as swift as your expected.

    Kind Regards

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