3mdirect reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

3m Perfect-it III Car Compound and Polish kit with Free Storage Box! £190!

I received my item on 8th May 2013 without my free storage box worth over £50 and only 1 out of 4 Respirators. This Item is not cheap and cost over £190,so you would expect good service.
I contacted customer services and they said they will send out a complete new box and collect the old one! No reply or confirmation to my email sent as promised, so after a few days of waiting for my replacement I phoned customer services again to see if my item had been dispatched and no one seemed to know about it.
They told me they will send me out just the storage box as they have sold out so cannot send me a new replacement which was utter rubbish as they were showing at the time 10 of this item in stock!
So to date, (16th May 2013) I have received a different storage box, not the same one as shown on the website and still only 1 Respirator out of the 5!
Customer Services do not take any action when phoning or reply to my previous email!
I later got an email of apology and an offer 10% off next purchase! this is an insult, considering this order was received on 8th May2013 with items missing and still missing.
would have got 1 star but they were all polite over the phone, but that's the only good thing I can say.
It is a shame because I liked 3m products but after this experience I will be shopping elsewhere.
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