9flats.com reviews

9flats.com reviews

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8.8
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Stornierung einen Tag vorher - schlechter Support, pampige Hotline

Meine Buchung wurde einen Tag vor Anreise vom Gastgeber storniert. Der Support der Buchungsplattform war miserabel. Versprochene Rückrufe wurden nicht getätigt, Emails blieben aus und an der Hotline war man Pampig. Letztendlich buchte ich über die Seite eine vergleichbare Alternative. Für die Mehrkosten von 50€ sollte ich mich an den Gastgeber direkt wenden, sagte man mir. Wie ich finde sehr unprofessionell. Wahrscheinlich handhaben das aber alle Anbieter gleich: Vermittlungsgebühren einstreichen - aus Problemen sich raushalten :(
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Cancelled 5 days before departure

The host had cancelled our booking that we had made 3 months in advance just 5 days before arriving. This is a chance that you take when dealing with unprofessional B&B owners. 9flats informed me of the cancellation right away though. Still waiting for the refund.
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Good site, should work on communication skills

I do have to say that beside the customer service it is a good platform which I used for some bookings and did not have a problem with.
But my parents did have a problem and contacted the 9flats phone support. The person on the phone told them that they would help them. After not getting an answer for two days we tried to reach out via email. After another ten days they wrote again and also tried the phone, where no one answered on a normal business day. Still no answer after we wrote on their facebook wall and tweeted to them. After a second tweet which expressed the frustration I got a call from a 9flats representative. He looked into the case and we talked about the details. It was a good talk and he told me they are working on it right now. I could understand his position (they have to discuss the case with the insurance company) but he told me that it was not a really bad performance and that my tweet was exaggerated. I do think that not answering on different channels for 14 days is a bad performance. I hope the case gets solved now and will have to decide later if I use the platform again.
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Review by confirmed purchaser

Perfect service, completely content with the apartment I booked.

Everything was perfect: booking and payment conditions were fine, no bad surprises. I can totally recommend 9flats.
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Review by confirmed purchaser

All was excellent

Nice flat, all in function, close to St. Markus, good introduction, excellent recommendations for restaurant,
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Review by confirmed purchaser

Good site, easy to use and lots of options.

The site is easy to use, features a lot of places to stay and all at a great range of prices.
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Review by confirmed purchaser

Best way for cheap travel, if you like to be independent.

I used 9flats couple of times, without ANY problems. Everything went smoothly! You will always find a place for yourself much cheaper than in a hotel! When I travel I like to be independent and do what I want and when I want and 9flats is giving me this opportunity! I would recommend this site to everyone!
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Review by confirmed purchaser

Wonderful

I like it! I will stay there again!
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Review by confirmed purchaser

uncomplicated quality service - buy what you see!

It was very easy to pick an accommodation, get the quote, book it and pay: all thanks to the great design of the web-site and the uncomplicated booking process. All in all, very transparent, great opportunity to contact the hosts directly, and what's more important - the possibility to book up to three places at the same time and wait until the first available host accepts the booking! The prices are very competitive and the apartment has completely answered the description and the pictures on the website. Great service and fun to use! Thanks.
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Review by confirmed purchaser

excellent first time experience.

i was struggling to find accommodation during my visit to Cebit in Hanover Germany, hotels were full or very expensive.
found the site by google, and decided to give it a try, to be honest it was beyond my expectations, and booking confirmation arrived in no time, was contacted by the host directly after booking, we exchanged phone numbers decided arrival time,, and so on.

i would strongly recommend 9flats.com to others, and use it again in my travels.

Regards,
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Review by confirmed purchaser

perfect organisation

Booking my stay at Rome with you was perfect and easy. Everything was exactly as described online. Thanks. I will keep you in mind for further bookings.
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Review by confirmed purchaser

Great stay

Flat was everything promised and more. Great host.
9 Flats is a great oportunity for finding less expensive, personalized accomodation. Somewhat dissappointed with booking options - was able to book breakfast but host had never heard of it and was unable to provide it. I'm not fuzzy but it would have been nice to know as I could have brought some for the first morning after arriving in the middle of the night.
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Review by confirmed purchaser

Great appartments, Simple to use.

I am using 9flats since several months, whenever I go on a trip. Prices are much better than those of hotels and the experience of own apartment is priceless anyway.
Easy to book and still ok with respect to the privacy policy.
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Review by confirmed purchaser

Perfect choice

A very friendly, well organized and reliable booking system which is focused on our individual needs! After using it several times for our family trips abroad, I would like to recommend 9flats.com to anyone who want to save time and money by traveling!
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Review by confirmed purchaser

Effective and intelligent service

Having used this service for the first time, I will not have the slightest hesitation to contract 9flats again. The HQ and local representative reacted on request with no delay and the to the detail fully equipped flat exceeded my expectations substantially.
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Review by confirmed purchaser

Great company

Everything just worked perfect.
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Review by confirmed purchaser

Great location!

We got more than expected for the price we paid!
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Review by confirmed purchaser

Nice place and near to public transport.

Nice place to stay and easy to access with public transport. Suitable for all range of age and family with children. The host also very helpful and able to give advise during our stay.
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Review by confirmed purchaser

Great and trustworthy page to rent an apartment instead of paying for a hotel

9flats.com is a great page if you are looking for a trustworthy site to help you find an apartment instead of a hotel.
It's easy to browse, easy to find what you are looking for and full of tips on how to get the people renting out their apartment to accept you.

The best part is that the payment is drawn from your account when you book it, however it won't get to the people renting it out until you arrive and everything is as promised.

Great service!
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Review by confirmed purchaser

Very convenient and very reliable

Perfect! I am very greateful to the people who suggested me to book appartment through 9flats!

9flats.com – The alternative to hotels

AVAILABILITY

Our international customer service is constantly available to our guests and hosts via phone as well as email and offers answers to all questions. In case of an emergency we can be reached 24 hours, 7 days a week.

EASY & CONVENIENT

The booking is done online and can be conveniently paid with PayPal, credit card, by direct debit or with Bitcoin.

FOR HOSTS

We give you the guarantee that payment will be made to you 24 hours after the guest has arrived. It is your decision whether you want to receive the money via PayPal, directly onto your bank account or in Bitcoin.

FOR GUESTS

9flats is your cheap, private and ‘social’ alternative to a hotel combined with the certainty that your host will only receive their money after you are satisfied on checking in.

SECURITY

A comprehensive protection is offered by our free 9flats insurance (Zurich) that covers all parties against unintentional damage with an insurance sum up to 500,000 Euros.

About this company

9flats is a global marketplace for private renting of living space which makes travelling and staying overnight unique. Anybody can offer or rent an apartment, room or house across the globe. It is our objective to make travelling more individual, convenient and affordable.

Visit 9flats.com

Contact information

We live here: Revaler Straße 100
10245 Berlin
Germany

Category

Cottages

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