9flats were very professional and available if needed. The place i found in Berlin through their web site was as described and I had no problem whatsoever. I recommand 9flats for renting a city break in Europe.
I was totally satisfied with the service of 9flats. Easy to book and also a very good communication!
I rented one apartment in Lisbon via 9flats.com. The service was really perfect, the apartment was exactly as described, communication was fast and correct. Everything went really well.
Contact the Host was from beginning to end perfect we've even become good friends! I can truly recommend this company to everyone
It's a nice website that you can communicate with hosts. People are always warm to you and really give lots of help.
My aniversary (65) my wife' s (60) but biologically of course only 38, our daughter, son in law, son, daughter in law, grandson - all those in an apartment near St. Peter- successfully completed by 9flats an Mr. Nicola, our perfect host. Five stars.
I have done a lot of bookings using 9flats as I am a frequently traveling. Although the basic concept is ok, I think it is poorly implemented due to the following issues:
- Invoices: are to be issued by the host and will not be provided by 9flats, which handles the cash (15% provision), this lead to the following problems
-- hosts sometimes invoice only the 85% they get and not the fee from 9flats, which makes it hard if you need to reclaim the money from an employer
-- support in case of problems with invoicing is limited as there is no support structure besides the call center for bookings.
- General Support: the call center was not able to handle complaints, be it a bug on the website or a problem with a booking. The reason for the latter complaint was a cancellation request of a instant booking - that was silently accepted by 9flats providing no support to handle the higher costs that I had to accept for an alternative!!
In Contrast support in finding a room is good. I was even called by the call center after a reservation was cancelled - supporting me to find an alternative.
Result: 9flats vision as service provider seems very limited. That it turn can make simple issues a bigger problem sometimes.
Easy, no-hassle website for finding apartments to rent. No hidden fees, it's all up front. Anything else the owner wants to charge extra is usually shown in a tiny calculation box on the right. My bf and I rented an apartment in Paris through 9flats.com and we instant fell inlove with the place the minute we stepped in. The hostess was wonderful, no need for any cash transactions, everything went very smoothly. I have already recommended 9flats to friends everywhere.
Booking reference: 07238b60
We would like to report the very bad time we had in one of the flats
supported on your webpage due to the bad conditions the owner offers:
No clean sheets available. Beds already made and used by someone else at
No way to know who we were sharing with, we kept on meeting new people in
the evening and in the morning on breakfast: very dissapointing when you
travel with children and very puzzling... no explanations, no way to plan
how to organize shower times in the morning, when to have dinner... The
flat has no conditions to host six or seven pleople.
No information about hot water, I had to fix the heater myself
No tourist information
We had to argue to keep the keys, the owner wanted us to phone her when we
arrived home so she could come and open us wherever she was at that time.
No privacy, there is no pics of the four beds and the room with comes
together with the dinning room. You litterally sleep with other couples or
youngsters... such a situation should be clearly specify in the advert. I
would recommend including the word SHARED in the heading of the advert.
Loud attitude from the host when we said we did not know it was shared...
she kept on hosting guests without listening to our demands... The last
night she slept together with another girl while his flatmate asked for
somewhere to sleep at 2 am. That was it! We took a taxi to the airport as
early as that, the whole family in the middle of the street in Paris, not
knowing very well what to do... scary, isn´t it?
For a dream weekend with friends or family in a foreign city, it is easy to find a room or apartment with 9flats. The choice is great, the private homes are nice, and you will find a suitable place for different needs - city centre or quiet outskirts. Quick and easy organisation, nice owners, very friendly contact. Just to feel like home and to make holidays as if a local. Great.
Super easy and great communication. We were cancelled from our host (double booking). 9flats took care of us and all we had to do is choose another flat. I felt safe booking a flat in another country with 9flats
our flat in Sanary was really nice and fully equipped including a dish washer, we were entering the pool directly from the terrace which we really enjoyed. However you have to walk 1 km to buy your baguette und we needed 90 minutes walking to the port and there was no taxi back at midnight ; the barman told us that taxidrivers do not like to work at night. The area including Six Fours and Bandol
is absolutely packed with -luckilly mostly french- tourists and yes, its expensiv abeit not at the price of St. Tropez. However we enjoyed
the living and the flat and it was a nice holiday
2 Angenehme Tage auf der IFA in Berlin verbracht. Wohnung war zwar ein wenig weit entfernt vom Messegelände aber durch Bus und S-Bahn gut zu erreichen. Dafür sehr ruhig und entspannende Lage.
I stayed in Berlin with my wife and two children. It was a very nice flat in the centre of the city - quiet, clean, nice furniture, W-Lan, etc. We spent 4 wonderful days in the German capital and might come back sooner or later. I found this flat on 9flats.com and I will definitely look for other flats on this platform when I go to other places in Europe. There is a great variety of flats all over the continent for all possible prices and categories. Also contact and payment was really convenient and safe. It is really an easy way to travel around Europe with family or friends.
Haben den Anbieter zwar erst einmal in Anspruch genommen , waren sehr zufrieden.
Perfect – no reservations, I would recommend this company to anyone
We booked a nice looking one bedroom apartment (This one: https://www.9flats.com/places/92723-apartment-new_york-rose_hl). Everything went fine, even though we were a bit unhappy with them taking the FULL FEE upfront, at the time of booking, along with a no-cancellation policy. We reached NYC in June 2013 and as we entered the apartment we realised to our absolute horror, that we had been scammed. The apartment looks NOTHING like the pictures - the furniture is dirty, old, and tattered. The bathroom and kitchenette were disgusting and filthy. We had been charged a $90 cleaning fee but it was clear that the place hadn't been cleaned for months. The bedding and towels was torn and stained. The whole building stank of the restaurant downstairs. And we were paying $250 a night for this! Our calls to the "property manager" were met with uncouth rudeness, and he refused to come over in response to our complaints. We left the property immediately and booked ourselves into a hotel. On our return, we had to negotiate with 9flats for over 3 weeks before our money was finally refunded - and this, only after we threatened to complain because we found that the property was actually illegal! See this: http://www.tripadvisor.co.uk/ShowTopic-g28953-i4-k5160985-Potential_scam_alert_FlipKey_339596_Vincent_Scott-New_York.html
Vincent Scott is the owner of this property and several others around New York. Beware this man and beware booking on 9flats.com, as even though we finally have our money back, 9flats.com is STILL listing this property as well as others run by him, all of which are illegal. We will NEVER use this site again.
Ich habe 9flats für 2 Urlaube genutzt und bei beiden Aufenthalten wurde ich positiv überrascht. Bei beiden Buchungen konnt der Kontakt zu den Hosts über die 9flats-Seite hergestellt werden und es war daher einfach sich abzusprechen.
Der erste Aufenthalt war in Barcelona, direkt in der Stadt. Alles schnell erreichbar und das bei einem super fairen Preis. Unser Host war super nett, gab uns Restaurant- und Ausgeh-Tipps. Wir hatte mehr Platz als erhofft. Auch sonst entsprach die Wohnung der Beschreibung der 9flats-Seite. Die Buchung verlief reibungslos.
Der zweite Aufenthalt war in Berlin. Ebenfalls nahe der Innenstadt und mit nettem Host. Die Wohnung entsprach weitestgehend der Beschreibung, war preiswert und sauber. Die Buchung war wieder sehr einfach und wir hatten nichts zu bemängeln!
Ich kann 9flats nur empfehlen, da man hier interessante Menschen kennenlernen kann, es ergeben sich meist nette Gespräche während dem Aufenthalt und man bekommt direkt Tipps für die Umgebung. Der Preis ist super, man kann jeden beliebigen Standard wählen und die Bezahlung/Abwicklung ist sehr einfach.
"Die Welt ist ein Buch. Wer nie reist, sieht nur eine Seite davon."
Also auf in die 9flats-Welt ;)
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