9flats.com reviews

9flats.com reviews

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Review by confirmed purchaser

it was ok

i enjoyed my staying in this place
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Review by confirmed purchaser

Closed on wkends. Slow to respond to dispute in payment

Hi,

I booked an apartment through 9flats for the 14th to 17th Feb 2014 in Amsterdam. I chose to pay through PayPal. The payment went through but the site said that there was an error. This was on a Thursday. I tried to contact them through email and phone without any luck. When I spoke to them on Friday they said that they had not received any funds and so could not hold the apartment for me. I emailed proof of payment via PayPal and chased up the funds through PayPal support.

9 flats assured me that they would look into this and get back to me before close of business on the Friday. They did not.

I spent the weekend worried that someone else would book the apartment for the dates I needed. I sent countless emails and left messages. I also saw the full payment leave my account. It seems that 9flats don't have anyone working on a weekend which I find very odd.

By Monday evening I finally had conformation of my booking. I will not be using the 9flats site again.
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Review by confirmed purchaser

Great price-value

Everything worked perfect,nice apartment that looks like the pictures promise you. Very good price, i'll come again.
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Review by confirmed purchaser

Price/quality relation is ok

Once you can find your way up the steep streets of Icod de los Vinos and reach the monastery building then you will get a flat that is much nicer as the external look of the place may suggest. The inside is a green house with exotic plants and old style furnitures. The beds are good, the kitchen ist well furnished and you will have a good Wi-Fi and alot of german TV channels. There is a terrace on the roof and youncan have breakfast looking into the wide landscape and ocean.
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Review by confirmed purchaser

Excellent site RecommendCooperate with him to book ApartmentsIt provides comfort and safety

Excellent site RecommendCooperate with him to book ApartmentsIt provides comfort and safety
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Poor to non-existent customer service

As a host you should steer away from this site. The head of the customer service, [name], when I contacted him in an emergency, did not have a phone line that functioned properly, despite the advertised 24 hr service they claim to provide. He first told me that he could not help me and the line cut out. In response to my repeated re-calls and texts he finally said he would ring me in an hour but did not. When I did speak to him, he gave me information that was not accurate and agreed to support me in a damage case caused by a client which he later, in a conversation with the guest reneged on. He told me I could claim the damage via 9flats insurance, and despite asking me the total value of the repair, (approx. 250 Euros), failed to tell me that I would not be eligible, as there is a 250 Euro excess which I would have to pay. Instead he sent me on a wild goose chase, getting quotes, taking photos and filling in an insurance claim form. One and a half weeks later, I have heard nothing from him. After two days I rang the office to request confirmation of my insurance claim (unaware at that time of the excess) and [name] who answered did not show a great deal of interest. He did not confirm that a formal response to my claim would be provided, although I called back to request one and in a tired voice, he said it would be sent. 10 days later there has been no response. It was clear in both conversations that he wanted to get off the line very quickly. It seems this lack of interest and failure to communicate with guests is the norm for 9flats. Pls see this link to other reviews:
[external link]

In addition, I am a host for airbnb who take a bond from the guest and deal with damage matters themselves. I have found them to be sincere in their dealings and true to their word in returning calls and following up matters.

My conclusion is that 9flats operates as long as the guests are decent people but if you need the help of 9flats staff, it just isn't there. This will no doubt eventually bare consequences for this company. Be aware, you are on your own with them.
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Review by confirmed purchaser

Wonderful website to find great places to stay!

If 9flats has places where I want to travel, I use it hands down. I used to spend way too much time looking at hotels and hostels and websites to find a place to stay somewhere I'd never been, and it was kind of scary because you never knew what you were going to get yourself into! I'd pour over reviews and in the end pick one at random anyway, because really who knows.

Anyway, if you are looking for a really easy way to find great places to stay, with nice people, on a website that is really easy to navigate, then 9flats is the best! If you really like playing Russian roulette on whether you'll have a nice trip, keep google-mapping and websearching your hotels and hostels.
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Review by confirmed purchaser

Holiday booking went smoothly, good reaction time for extras we hoped

Holiday booking went smoothly, good reaction time for extras we hoped, like private chef / cooking lesson and arrival time agreement. Professional and simple, thanks!
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Review by confirmed purchaser

booked appartment in Berlin for 4 night using 9flats, payed with Bitcoin

Great site, easy searching for appartments and altogether I was done in 10minutes. Paymnt with bitcoin which went flawless. Will definitely use it again!
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Review by confirmed purchaser

Fast, reliable, good value for money, excellent webpage

I found 9flats.com in web search when looking for a place to stay in Paris for one week. The page was ridiciolus easy to browse, there are a lot offers for flats (speaking about Paris) and booking is also handled excellent.

I would recommend this page when looking for a place to rent!
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9FLATS is TOTALY UNPROFESIONAL AND company that CHEATING THEY CLIENTS

We have made reservation over 9 flats for the apartment in Cologne. after 1500km long trip we finally arrive and instead of design apartment we find our self in reconstructed garage - part of the workshop the young designer of stands. everything in the apartment is like at the stage, not finished, not safe and not healthy. finally our maximum of patience was when we realize that our host expect that we will sleep in the montage wooden gallery they have made in the room with high of 60-70cm where bed madrases is in the same line with synthetic furry carpet full of dust. I have call 9 flats and explain to tham that we can not use this apartment and that we are un happy because of it. they told us that they will make cancellation and try to return our money, to send them photos of the apartment as soon as we reach some wi fi not to hurry. i have send them photos after i have search for the hotel in the town during the biggest furniture fair. i have pay for the hotel once again and wait from 9flats to respond and send me back my money. after 3 days i try to contact them telephone was busy all the time and i send them a mail to see what is happening, nobody answer, nobody call to see if i find another stay, did i have money to pay for it, they do not consider that I`m as they client in the problem because of them and that I`m unsatisfied and that they shout take care of me, they totally ignore me. after 10 days when my booking time is past they send me e-mail with short explanation that they do not accept my complain and thet thay transfer full amount to the host. i call them once again and they repeated the same sentence again, they deny that i have make cancellation and they decide that they do not wont to refund my money.This kind of behavior is unprofessional and fraudulent behavior. They waited to pass 10 days to respond negatively to my complain, how I would not be able to reclaim at least one part of the money. person with whom I spoke my first day confirmed the cancellation of my booking but after they deny that i have made that kind of conversation whit them. if they did not or not be able to cancel my booking they should not give me information that they will return my money an let me pay for the new hotel and make me double cost of the stay. They literally stole my money giving me no chance for any other solution. I did not expect that something like this can heppend in Germany, at the end i will must go to court and i will do with full enjoyment not only to sue for the return of my money for the apartment that I did not use, but also for all the expenses that I had to do extra to correct their irresponsible behavior.
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Review by confirmed purchaser

Awesome follow-up

Because of a change in our reservation, we were entitled to a refund. our contact at 9-Flats, Yasmine, promptly followed up on this and immediately got us the refund. She also was very efficient at working out other details for us. In addition, the interactions that we had with other 9Flats staff were also very positive: their customer service is outstanding.
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Review by confirmed purchaser

Experience was great no hidden fees.

Experience was great no hidden fees.
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Review by confirmed purchaser

Pefect

I stayed for a week in a flat in Berlin. 9flats personel was very helpful, punctual and kind. The flat was excactly as in photos and even better. Great location, very clean, quiet and safe. I definetly use it again when I ll come back in Berlin. Thanks 9flats
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Review by confirmed purchaser

Nearly perfect apartment in Berlin

Everything on the apartment is correct:
- Clean and useful
- Near to city center
To be a perfect apartment it needs a microvawe!
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Review by confirmed purchaser

9flats - your partner in leisure travel

From the initial contact all the way to the ´check-out´everything was A-OK.

There was a glitch in the booking, but it was the renters fault, so the guys from 9flats called up and we sorted everything out...pretty easy and painless.

I will look it up in our next travel adventures as it is a very good price-quality ratio and a good alternative to hostels and hotels.

Cheers mates.
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Review by confirmed purchaser

My experience with the service was perfect

Booking was easy, I had no problems with the payment, the apartment was as described.
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Review by confirmed purchaser

cheapest way to travel (except couchsurfing)

This page is great,i like the idea.Tried it and it worked like i expected it.will use it again
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Review by confirmed purchaser

I am pleased to recommend this option to everyone.

Very nice apartment. Good location, very convenient communications and very pleasant owners of the apartments.

9flats.com – The alternative to hotels

AVAILABILITY

Our international customer service is constantly available to our guests and hosts via phone as well as email and offers answers to all questions. In case of an emergency we can be reached 24 hours, 7 days a week.

EASY & CONVENIENT

The booking is done online and can be conveniently paid with PayPal, credit card, by direct debit or with Bitcoin.

FOR HOSTS

We give you the guarantee that payment will be made to you 24 hours after the guest has arrived. It is your decision whether you want to receive the money via PayPal, directly onto your bank account or in Bitcoin.

FOR GUESTS

9flats is your cheap, private and ‘social’ alternative to a hotel combined with the certainty that your host will only receive their money after you are satisfied on checking in.

SECURITY

A comprehensive protection is offered by our free 9flats insurance (Zurich) that covers all parties against unintentional damage with an insurance sum up to 500,000 Euros.

About this company

9flats is a global marketplace for private renting of living space which makes travelling and staying overnight unique. Anybody can offer or rent an apartment, room or house across the globe. It is our objective to make travelling more individual, convenient and affordable.

Visit 9flats.com

Contact information

We live here: Revaler Straße 100
10245 Berlin
Germany

Category

Cottages

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