I originally placed an order with a2z drinks and changed my mind with the quantity the next day. I thought this would be a problem as an email was sent to me very quickly confirming that it had been dispatched. I called them up and they were able to stop the item with their courier company and still managed to get me the extra bottles to me in the time frame promised. Lovely helpful customer service:)
Very pleased with the customer service from this company. Item was dispatched and sent to courier on time however no one was home to receive item. When I tracked the item it said out for delivery however since no one was home at the time I called up a2z drinks customer service and they were able to contact the driver in a matter of minutes and told them to leave the item with the neighbours as requested by me. Very nice service and very pleased.
Very new to the online shopping experience, however very delighted with the service received. Purchased a very expensive bottle of whiskey at a reasonable price. Got an email confirming dispatch with tracking details the same day and received at my doorstep the following day. Very surprised at the speed of service from shopping online. Happy days:)
Simply put, a2zdrinks service is absolutely abysmal.
They provide false dispatch notices and fake tracking numbers (confirmed with courier themselves), they will do everything in their power to not help you - a tip: try the customer service line before you order, this should give you an idea of the overall service. You will most likely sit on hold for 30 mins and then be told either "the system is down" or just hung up on. Email response is non existent and this company bribes customers to remove negative reviews with a delivery charge and 20% refund.
If you care about your wallet, DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS COMPANY.