Accent Clothing reviews

Accent Clothing reviews

Excellent
9.3
from 0 - 10
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Poor quality item - expensive return service

I can't comment on the service in store however I am disappointed with Accent's online service. I order 3 (light items) which turned out to be unsuitable, it cost just under £10 to return! and the item that I did keep (barbour umbrella) was unbelievably damaged. Opened first time spokes were bent and fabric coming away. Explained my disappointment to the store manager in which I was informed no further umbrellas due in and offered 10% off next order as way of an apology. It's safe to say I won't be ordering from them again.
Accent Clothing

Reply from Accent Clothing

Hi Maria, I am sorry to hear that you were disappointed with your shopping experience with us. It does state on our website that customers do have to cover the cost of returns but as you received a faulty item you will be refunded the cost of returning that item. We apologise that you received a faulty item, we do check all orders before they are dispatched and this umbrella must not have been opened up before it was sent out. We are usually able to replace faulty items but as we have sold out of this particular item we would usually offer customers a selection from the new season but as we are not getting in any more umbrellas next season we were unable to do this. We hope you can understand and we do apologise again.
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Review by confirmed purchaser

excellent service

After ordering online decided to collect as I need them the following day. Having bought from the shop many times I knew the clothes would be great and fit and they did!
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Review by confirmed purchaser

Quick delivery, items as described.

As always, more quality items purchased from Accent Clothing.
Always love going into the shop and having a chat and look around, but decided to give online a try.
Delivered as agreed and got an email with a 1 hour slot.
Spot on, cheers.
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Review by confirmed purchaser

Fast & Efficient!

Ordered a dress from this website and, had I ordered a little earlier in the day, I would have received it the next day. As it was, I received it the following day, which was great - and free delivery too!

Dress is gorgeous. I love the Accent store anyway, and now I would also be very happy to order online again in the future.
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Review by confirmed purchaser

Great to deal with fast delivery

These jeans was just what I was looking for and to find them with money of was great
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Review by confirmed purchaser

Great service, no delivery charge came well packaged and very quickly

I ordered 2 Barbour items, both very good quality products. Delivered very quickly with no problems
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Review by confirmed purchaser

Great service

Easy to use website, competitive prices for quality clothing and well packaged.
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Review by confirmed purchaser

Excellent clothing shop

Best quality designer shop in Yorkshire
Accent Clothing

Reply from Accent Clothing

Wow Trevor! A massive thank you to all of us here from Accent Clothing!
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Review by confirmed purchaser

First class service

After a rather frustrating start with an online problem called office placed order which was taken swiftly, processed and an apologie given re online problem therefore a good service provided. I also used online chat which although I still had to call in person I found to be quick and reassuring that there was a problem and it wasn't just me.
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Review by confirmed purchaser

Delivery options poor

I want to order a sale item. I asked in the store last week but they said I can only order sale items online so I came home to find that the only option was for next day delivery. That means I can't order it now until next Wednesday when I will be at home for the delivery on Thursday, by which time the item will probably be sold anyway. I suppose I should just leave it.
Need more delivery options to suit busy lives.
Accent Clothing

Reply from Accent Clothing

Hi Andrew
You can always order for next day delivery then email us asking us if you can specify what day you would like it delivered, as we would be happy to wait and send it at a later time. Also another option is that DPD send you a text saying when it will be delivered and they give you an option to text back and state which day is more suitable for you.

Either way we are here to help and we always do what we can to keep our customers happy as we don't you to miss out on the item you want. Why don't you give us a call on 0113 234 67 67 and one of us can help you? We are a small team so you won't get passed on to lots of different people, you will deal with the same person who handles the call :)
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Review by confirmed purchaser

Fantastic

Absolutely top class, will definitely use again, thanks for a great service, Adam.
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Review by confirmed purchaser

Excellent Service

Ordered a Belstaff Jacket from Accent Clothing. It was 50% of the RRP.

It arrived the following day, via a free delivery service. I'm really delighted with the jacket and the service I received.

Would recommend.
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Review by confirmed purchaser

Fantastic

Bought some jocelin ugg boots from accent clothing and first of all they actually stock the product which not a lot of places do wahoooo but secondly it was free next day delivery, talk about bonus!!! I ordered them about 3pm on the Tuesday and by 12 noon on the Wednesday they were in my possession. Absolutely fantastic, I'd definitely order from them again :)
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Review by confirmed purchaser

Fabulous choice. Excellent service

Was looking for dress to wear to a wedding n found the perfect one on this site and whilst looking my winter coat too!
Accent Clothing

Reply from Accent Clothing

Hi Gilly, Hope you enjoyed the wedding you went to! Great to hear you managed to find something to wear from us, we can understand how hard it is to find that perfect outfit!
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Review by confirmed purchaser

Good service.. Can't complain.

Can't complain..
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Review by confirmed purchaser

Good value and great customer care

I ordered a replay shirt for the weekend and received it the following day in a well packaged box, I didn't even need to iron it! Straight on and straight out! Looked great and fitted well!
Accent Clothing

Reply from Accent Clothing

Thanks for the feedback Mark! Glad you were able to go straight out in the shirt!
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Review by confirmed purchaser

Best service ever

I love to recommend this website to everyone u get very good and good value for your money as well
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Review by confirmed purchaser

The return cost of nearly seven pounds was a wast of money for me as the jacket was not true to size.

Returns to expensive as when you can't try on it is very likely it will have to send it back .Could not under a different size as could not afford to waste £6.85 again
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Review by confirmed purchaser

Quick and efficient

Easy to use web site, very efficient service. I particularly liked texts to tell me when it would be delivered with date and time. Excellent !
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Review by confirmed purchaser

Delivery prices are too high!

Bought a top for £49.99 with delivery it took it over £54. Anything over £50 should be free delivery like most other retailers not 4.95!
Accent Clothing

Reply from Accent Clothing

Hi Lauren,
Thank you for taking your time to give us your feedback. We do offer Free Next day Delivery for all UK orders over £50, unfortunately as yours was £49.99 it did not qualify for this, but we always strive to keep our customers satisfied so next time you have made an order at £49.99 please feel free to contact us and we will be happy to give you free delivery.

Accent Clothing Details

About this company

Designer clothes store for Men, Women and Junior, based in Leeds providing the very best in designer clothing. Accent Clothing stocks well known brands such as Replay, Belstaff and Denham as well as supporting local designers such as Jolaby and Kevan Jon. With over 25 years experience in the fashion industry we stock some of the finest designer t shirts, designer jeans, designer jackets and designer dresses.

Visit Accent Clothing

Contact information

Call us on: 01132346767
We live here: 12-16 Queens Arcade
LS1 6LF Leeds
United Kingdom

Category

Accent Clothing is ranked 37 out of 91 in the category Fashion Accessories

Accent Clothing is ranked 12 out of 30 in the category Children's Wear

Accent Clothing is ranked 192 out of 745 in the category Clothes & Fashion

Accent Clothing is ranked 22 out of 95 in the category Ladies wear

Accent Clothing is ranked 36 out of 98 in the category

Accent Clothing is ranked 25 out of 109 in the category Shoes

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