ACE Cash Express reviews

ACE Cash Express reviews

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not good

They give me a loan one month. I pay it off on time but they refuse me a second loan?! Makes no sense. Shitty business.
acecashexpress.com

Reply from acecashexpress.com

Hello Tom,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!
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Its Quick and Easy

I applied online, entered my information, and the funds where available, the next day. They debit my account on the due date which is perfect. No worries what so ever about making a payment at a lobby and having to wait in line. When ever I need the loan again, I just log in, selected the amount I want to borrow and I am done.
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My experiance could have been better!!! Customer service is very important!

When I first applied for a loan I asked if I could pick the money up at a ace location and the representative said it was fine, I then drive out to a store to find out I'm unable to pick up my money due to the fact that it was setup direct deposit when I specifically asked for pick up!!! I then spoke to a manger and then spoke to another manager at their corporate office making them aware of this huge inconvenience ace has caused me and he seemed to even care!!! Not a way to treat someone if you would like them to become a returning customer. The call center is just horrible constantly being misinformed , cutting me off while I'm talking, not offering a discount for their mistakes!!!! Just terrible!!!
acecashexpress.com

Reply from acecashexpress.com

Dear Jen,

Thank you for your feedback. We apologize for your poor experience with our customer service and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you so much.
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Received different information from each sales representatives

The first time I borrowed from them. I was told after the loan was paid I can apply again the day the loan was paid which was a lie because I have to wait for "veratech" to be cleared. And also even though the maximum that I can borrow is 500 they have never given me that amount although I always pay back on time
acecashexpress.com

Reply from acecashexpress.com

Hello Sp,

Thanks for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thank you!
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They are excellent.

Ace Cash Express has been a real life savior. With living on a fixed income and with the passing of my husband, they have filled that financial void I have from time to time. I do not know what I would do without them. They are courteous and very prompt when asking questions. Their service is spot on in my book and anyone needing a little help would be wise to use them. THANK YOU ACE CASH EXPRESS FOR SAVING MY SANITY.
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Great way to stretch!

Have used Ace for an while. I am on a fixed income and they have always been great to work with. I always know exactly how much to expect to be taken. Will definitely recommend.
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Easy and straight forward payday loan

Unexpected costs popped up and as a last resort I tried the payday loan from Ace. Worked out perfectly. Customer service was fine. Hopefully won't have to use again but I won't hesitate if in a bind.
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Unfair

I was approved for a loan and changed my mind after seeing the ridiculous charges. I explained that to a rep. on the phone who said he was cancelling the application and was stating the reasons I gave. I then get an email telling me they were sorry they had to deny my application for a loan due to some untrue statement they claim they got from my credit report. I'm checking to see what they entered into my credit report. I don't trust what they did. I wouldn't suggest them to anyone. DD - Texas
acecashexpress.com

Reply from acecashexpress.com

Hi Dee Dee,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thanks again.
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never AGAIN!!!!!!!!!!!!!!

Took out a loan and was hit for more than expected based on amount...I WILL NEVER USE THIS PAYDAY LOAN SITE AGAIN!!!!!!! I was ripped off and that was not cool at all!!!!
acecashexpress.com

Reply from acecashexpress.com

Hello,

Thanks for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you soon. Thank you.
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Unprofessional, LIARS, NOT Sticking to their aggreements!!!

1st time user of ace.. was my last option ,wish i had just let my bills go past due. I called and ask them to take the recurring payments of as i would go into a store and pay in cash. However my job screwed me over and i couldnt pay it on that day. I called their collections department to work out an agreement , if i can make payments instead of being in dept for a lumsum. I was told i would be charged the installment loan fees, i said ok, i just want to start making payments. Appearently it was never updated and because my phone had been cut off i expected an email..(as their other ways of communicating) i recieved none, i sent numerous emails, no reply. i woke up today to find my account in negative balance with the full amount plus fees from my bank. I WILL NEVER, AND I MEAN NEVER USE PAYDAY LOANS. ESPECIALLY FROM ACE. did i mention i cashed a check at a location and reloaded a family mem card one day..2 weeks later i went to cash another at a different location and they said they couldnt find my imformation? i called the store where i did the transaction and they codulnt find it either. I called corporate to ask why cant she put me in as a new customer and she said she cant find my companys info anywhere online. THEY NEED TO UPDATE THER SEARCH ENGINE. ace is horrible with everything . from customer service to abidning by agreements. AND U ACE MEMBER STOP WITH THE PHONY RESPONSE EMAIL. IT ISNT GENUINE OR SINCERE. STFU!!
acecashexpress.com

Reply from acecashexpress.com

Dear S Williams,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thanks again.
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Don't get stuck in payday trap

Ace was okay. My first experience with a payday company was not entirely positive. Applied because I was in a financial pinch & then employment status changed. Called to see about setting up pay-off arrangements, was told this wasn't an option. With HUGE interest fees & not enough options to pay off debt they take way more money than what you get. Would not get another loan through Ace.
acecashexpress.com

Reply from acecashexpress.com

Hi Metroparks,

Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thanks again.
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Reliable and Trustworthy

Anytime I need a little extra cash I can apply at ACE for a loan and pick it up at any of the centers in my city OR I can wait until it deposits directly into my account. I love the flexibility and reliability of this company. I will continue to use them, as needed, from now on. Thanks ACE!
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Unsure loan document from Ace is Genuine???

I've dealt with Ace a few times over the years with no problems, however, recv'd an approved loan documents, but unsure, and skeptical of its' nature whether a genuine documents approval from Ace Cash Express or a 'fake' with name and signature of loan officer...How can I find out about this before contacting, if at all?
acecashexpress.com

Reply from acecashexpress.com

Hi Julie,

We're sorry for the confusion. Can you please email at internetops@acecashexpress.com us with information about the mentioned loan document? We'll be happy to assist you. Thank you!
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Shop other Pay day Advances First!!!

Repayment date is based on their discretion and not your actual payday!!!
If payday falls on a holiday or weekend ACE will withdraw payment the
day prior, ??? Hello, where am I getting the funds to repay my payday advance
1 day early opposed to repaying in on my actual payday, this will leave quite
few consumers in the negative with their financial institutions with NSF fees.
No other Payday advance that I have dealt with does this except for ACE.
GOOD BYE ACE, if I’m going to get screwed outta of my money I’d rather
give it to one of the other billion payday advances, that give “PAYDAY ADVANCES”
repayments according to my PAYDATE!!!!!!!!!!!!!!!!
acecashexpress.com

Reply from acecashexpress.com

Hi SML,
Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thanks again.
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Excellent service when I really needed help; just like a fairy God Mother!

When I needed a boost to get by, Ace was there and gave me an opportunity to get that extra help when most places would not. My credit is, well, let's just say, it stinks. They did not discriminate because I had a bad track record, but instead they were the ones who trusted me by giving me the loan that I needed when I needed it.

Thank you, Ace, for all of the help! I am now on the verge of getting things straight financially. You have helped me to begin digging out of a DEEP hole, and that is awesome!
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FREAKING AWESOME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I WAS USING BILLFLOAT &.THEY TOOK ALL THE PAYMENTS & I WAS UNABLE TO PAY ANYMORE BILLS WITH THAT SERVICE.
NO WARNING AT ALL.THEY CLOSED DOWN THAT SERVICE. I WAS STUCK IN A BAD PLACE. I TRIED TO USE ACE FOR A CASH PAYDAY LOAN ONLINE. IT WORKED!!!! YAY!!!!!!!!!! ALREADY PAID THE 1st LOAN AND GOT ANOHER ONE NO PROBLEM!!! THANK YOU ACE!!!!!!!!!!!!!!!!!!!!!!!!!!!
they also take the $$$ right away no waiting no problem!!!!!!!!!!!!!!!!!!!
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Number 1 In My Book!!!

Hey if you need help you should try Ace Check Cashing Pay Day Loan Service every time I needed help they where right on time. You don't even have to wait for the funds to be deposited it to your Account you can call and request to pick it up. I will use them again for sure.
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Absolutely horrible!

Never again will I do business with this garbage of a company. Called me everyday 3x a day a week before my payment was due as a "friendly" reminder. Then a few days beforehand my money situation changed and I couldn't pay the loan nor the finance fees which is $145 every time I refinance! So if I refinance 4x which I would have needed to I would pay $600 in fees for a $500 loan. Now thanks to you guys taking the full amount I am in the negative on my bank account because you're sh*t hole of a company refuses to work with anybody. Horrible customer service. You guys are quick to get on the phone when you want to give you're little "reminders" but can't spend two seconds to work with somebody on paying you back. Stay away from this place!!!!
acecashexpress.com

Reply from acecashexpress.com

Dear Ashley,
Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you as soon as possible. Thanks again.
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Its OK I Guess..........

It's OK I guess.... however the second time around they would not approve me, I had to go with EmergencyMoneyLoans.com instead.....which did approve me. Would of been nice if AceCashExpress.com approved me the second time around since they did once before and didn't have any issues with that one.
acecashexpress.com

Reply from acecashexpress.com

Hi Josh,

Thank you for your feedback. We apologize for your experience with ACE and want to better assist you. Please contact us at jlopez@acecashexpress.com with your contact information and someone will reach out to you soon.
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Fast and Easy

I have more used Ace twice and I must say I really appreciate the fast and easy process. I really appreciate the low interest you pay. Ace will always be the company I use when I need extra cash.

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