I bought an Acer Aspire V5-571 Laptop from Ebuyer in May 2013 for my Dad who is new to computers. My dad reported an issues with the typing curser moving out of place when typing, which would cause him to type over previous sentences. This happens occupationally and was intermittent but enough to cause him a lot of frustration.
I tested the laptop out myself, typing on word and on email and I experienced the same problem.
I reported this to Ebuyer who advised that I need to send this back to ACER as they held the manufacturing warranty. Four times I sent this back to ACER for a repair and each time they said they could not replicate the issue. They said they updated the touch pad software and even replaced the touch pad. But each time I still found the fault.
They even asked for evidence of the fault.
When I sent it for repairs for the 4th time I sent them a recording of the issue so they could understand exactly what the issue was. But they still sent it back stating that it had been repaired.
The fault is still there and I have no faith in ACER be able to fix the issue.
They should have offered me a refund or a replacement after the 3rd repair!
A company not to be trusted.
I needed a Laptop for work and saw an Acer on sale, I figured for £300 its worth a shot as I only really needed it for basic tasks. Let me tell you this thing is insane! I'm a gamer and at home have a custom pc, this laptop is awesome for games and in general I get anything from 30-150 fps ranging from medium to high settings, never need to switch to low.
Ive never considered Acer a company to buy from but this has changed everything.
For anyone who wants more details here are some
World of Warcraft : High settings Avg FPS - 30 / 90
Diablo 3 : Medium - Avg 60 fps / High - Avg 25
i always buy Acer laptop as they have no problems and are good all round laptops and i always tell people how good they are i have used acer for years now all my family use acer laptops would recomend to anyone thinking about buying a laptop
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