I'd organised a music event and with only 2 days to go realised that wristbands were a must. I searched Google and Adband came out cheapest so I ordered from them and also phoned them to say how urgently I needed the wristbands. As it was late in the afternoon (yes, I really had left things until the last minute!) their orders for the day had already been despatched, so in order for me to receive them in time the person I spoke to called me back to say that she would personally take my parcel to the post office on her way home! Customer service at it's best! I will definitely be ordering from Adband for my next event, although I'll try not to leave it so late next time!
I wanted to get an ID band for the kids for going on holiday and of course left it to the last minute. I was really impressed with the choice of colour, customer service and especially the speed of delivery. The kids loved the bands (8, 10 & 12) and are still wearing them.
We are very pleased with the price, the communication and the final product.
We can't recommend adband discount highly enough. We'll be using them again just as soon as we've sold out current merch.
The service was great it was good to review the artwork and discuss my needs and they managed to turn them around very fast, and were helpful when we accidentally paid for our goods twice (our fault not theres)
There were a few issues with some of the bands on the plastic bits where they snapped to close or the holes not being punched but that was only a handful out of an order of about 400.
I would use the company again mainly due to the service and speedy delivery
Having had no previous experience in ordering promotional products for my local charity parkgate pony sanctuary I was made up with the customer care shown to me via Hedy replies to my emails were pretty instant an on customer service alone I would recommend them . Just awaiting products now an if they're as good as the service will defo be ordering again !!!
The real test of a company's customer service is when things don't go completely right, and Adband were great!
When our mugs arrived, they were great quality, but the logo was not in the same position as the proof and they looked a bit odd. Adband sorted it out, with no fuss, so we now have perfect mugs (and are very happy customers).
The only reason for 4 stars rather than 5 is that the communication could have been a little better during the time our problem took to resolve, as we weren't sure what was happening. I'd definately recommend Adband and will use them again.
Our initial order (made in April) was late and the wrong size. After many deliberations the order was placed once again in the correct size. After chasing the order for many weeks was told on Friday 13th July that it had not even been started. Poor customer service, feedback and product as it was changed without consultation. Would not use again as they have not provided us with what we originally requested back in April.
I ordered these and wanted them quickly. An email informed me that it would take up to 3 weeks delivery time. On asking I was told that this was a mistake and in two days the plastic inserts I wanted came. The product is first class and was extremely well packed. I would use Adband again when I need them.
Adband provided us with an extremely professional design service, and they worked extremely hard to adjust our initial design to meet our exact requirements.
Whole process was completed with ease and we received the products in good time.
We received a superb level of service throughout and we definitely will be ordering again from Adband.
I loved the bands that adband produced for my friends hen party. They were in great condition and really stood out, and made everyone feel like they were party of the weekend away. I would definately recommend Adband, they are flexible and custom made all the bands how i wanted.
I've used Adband several times now. Good customer service is actually quite simple: listen to what the customer wants; tell them when they will get it, and deliver as required. Thank you to Adband for doing this.
I have only one request, and doubt my annual spend justifies it, but it would be great to speak to the same CS agent all the time.
I was extremely pleased with the final product I received from Adbands, they were exactly what I was looking for! The service was excellent and I also found them very reasonably priced! I would definitely recommend them!
Adband were able to provide us with an extreemly professional design service, and they worked extreemly hard to adjust the initial design to meet our exact requirements.
The whole process was completed with ease, and we received the products in record time.
We received a supurb level of service throughout!
I was really disappointed in the performance of Adband.
Orders were late, promises were made and not kept and alternatives were no suggested.
This resulted in a later than planned delivery as a knock on effect on my clients.
The Adband experience could've been a lot easier if communication had been improved.
The final resulting product was however lovely.
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