I have read previous reviews and cannot say I agree based on my own experiences, though I have only taken short flights so far. All flights were efficient and I received everything that I required. The staff are personable and always ready with a smile and my flights including dropping off and picking up of luggage were efficient.
I was not charged ridiculous rates for luggage such as those charged by Easy Jet and I did not suffer delays such as those provided by British Airways with the excuse that staff had to rest.
Concerne: Réservation (ID Booking) 127123609 Code de réservation de la compagnie : 27GNP6 Compagnie : Aer Lingus Vol numéro : EI 680 Classe : Eco Départ : Dublin (Terminal 2), jeu. 07 juin 2012 06:50 Arrivée : Genève Cointrin , jeu. 07 juin 2012 10:00
Notre fils a pris ce vol comme convenu mais a dû laisser la moitié de ses effets à l'aéroport de Dublin. En effet, votre collaboratrice lui a indiqué qu'il n'avait droit qu'à 20kg, que ce soit dans une ou dans deux valises. Pourtant, nous avons pris garde de payer un bagage supplémentaire, ce qui est confirmé dans le document ci-joint (surligné en orange).
Nous aimerions des explications sur ce qui s'est passé et que, dans le cas où il y a eu erreur de votre part, que vous fassiez le nécessaire pour que nous puissions récupérer au plus vite les effets qui sont restés à Dublin.
Dans l'attente de vos nouvelles, nous vous adressons nos cordiales salutations.
Christian et Béatrice Freudiger +41 77 452 14 46 mobile +41 21 803 33 84 home
United Airlines man the Check in desk for Aer lingus in Orlando and Advise travellers must arrives 3 hours before departure, Which I felt was too long.. We were then told to be at the gate by 6pm and that the gate would close at 6:20pm prompt.
Come 6:25 the gate actually opens... So exaggeration of times is not a good passenger experience.
So having been at the airport early like a good passenger a good 3 and a half hours prior the night time flight Cabin Manager Mary proceeds to leave the cabin lighting on full for the duration of the night flight whilst we are relentlessly sold duty free at 3am.. additionally in flight entertainment was discontinued with a full hour prior to landing. Then combine that with the poorly configure seating on the Airbus A330 meaning we were allocated none reclining seats for a 6'2 guy this is an issue, only to see lots of empty seats that I could have been allocated if it weren't for a zero tolerance on movement in the cabin policy. Then add to this a strict if your bag is not under your seat you will die and take all of us with you approach to cabin management, made for a quite horrendous flight that I will never use this airline again.
The airline must be run by accountants with little vision I should have seen the warning signs when I could not check in on-line via my iPad because they use Microsoft silver-light as a kind of interactive web object system.
The best thing about the flight was the cabin chap Paul managed to find a vegetarian meal after we were originally not allocated one. despite requesting this on line.
Having flow out with Air Canada and caught 2 internal flights with American Airlines the stark contract in aircraft, cabin crew, in flight atmosphere, and the relentless duty free selling at 3 am. I can only predict dark days ahead for this airline unless ryan air or the government backs them further.
I was hoping for the Irish British Airways but I just think this fell well short. I don't know if the cabin manager gets a bonus for keeping the flight awake and getting as much out of them as possible but this is short term thinking. I am glad living in the UK I at least have a choice.