if i was you i would go to age partnership they got me the best deal they could nothing was to much trouble they got better results than the union finical adviser told me he could get and it won't cost you anything unlike the union adviser he would have taken a percentage of the amount you had to invest in another pension company so would give them ago it won't cost you anything.
I can only reflect on the ease of my application and the very sympathetic and informative way in which I was treated by Age Partnership. Throughout the process I was kept informed as to the progress and what the next steps would be. All the information was provided in a very professional way and in easy to understand dialogue. The whole process took only three weeks from my application to completion and the money released. I would recommend Age Partnership to anyone needing Equity Release. Even my solicitor stated that Age Partnership seemed to be very professional. They delivered in every way.
When we needed some financial help it was a pleasure to talk to Matthew Standish of Age Partnership who was understanding, respected confidentiality and with his staff promoted efficiency which is so sadly lacking in much of commerce these days. They made us feel as if we were their only clients and responded without delay to any queries we raised. As somebody who was involved in the service industry for many years before retirement some 14 years ago the absence of mechanised telephone systems was an added bonus.
Michael & Heather Reed
Customer No. 491466
I had to admit that I was a little nervous about carrying out business of this type over the telephone but it turned out to be a very efficient, friendly and expedient experience. All my concerns were dealt with and gave me confidence to go ahead with our plans. The whole business transaction from start to finish was remarkably quick.
We both felt that we were being given clear and precise advice with the emphasis that it was our decision. At every stage we kept our family informed which was again something we were also advised to do.
The most important aspect of the Equity Release was that we still feel that we own our property and when the time comes for it to be sold there is (a) Sufficient funds to pay the advance and (b) still some equity for our family.
Of all the many financing situations we have experienced this has been the least stressful and where we felt in control at all times. Once the decision had been made everything went through very smoothly.
From the beginning we were impressed with the service and level of contact. The whole transaction was completed in much less time than we had expected and we were informed of the progress all along the way.
we found age partnership to be an excellent service. overall the people we spoke to were very helpful, friendly and efficient. they gave honest opinions and all information was very well explained and easily understood. we would certainly recommend them to friends. the whole transaction went through with no problems.
We chose age partnership over another equity release company so glad we did they were so helpful quick and efficient they explained everything so clearly that they took the pressure off us and the completed process only took a couple of weeks,thank you Janet . 844579
Hi,times are tough at present. So I needed help with my finances.
I was sitting on a lot of equity in my house,but did not want to sell.
Age Partnership helped me unlock some cash,stay in my house and get me over a financially difficult time.
They were helpful,and quick. ref number 1135516
Having investigated other Equity release companies we selected Age Partnership as their brochures were more straight forward. We were contacted by an advisor who was very good ( not sure name) who was very clear but the second call came from Michael who stood in for his colleague. who was unavailable. He was incredibly professional, competent and very engaging. At no point in any of our conversations did we feel pressured into taking any action we were uncomfortable with. Everything about Age Partnership has been of the highest customer care. We also dealt with Henry who followed up Michaels initial discussions and was also excellent, kept us fully informed at every stage. We chose Age Ps suggestion for a solicitor ( Goldsmith Williams ) rather than one of our own having most contact with with Carla Connor and I have to say they were also exemplary in their conduct. Such level of customer focus today is so rare that I intend to write to both companies. When either said they would ring us they did, they kept us fully informed throughout, laid everything out so clearly and answered any questions honestly and clearly. I have been a lecturer in Customer Service and Management for over 20 years and am only to aware of how difficult it is for everyone in an organisation to "buy into" the company ethos on Customer Care. They have both exceeded expectations. Thank You Brian & Wendy Palmer 1129089
The process of releasing equity from our property was easy and all aspects of the transaction were explained fully to both my wife and myself.I would have no hesitation in recommending Age Partnership to other prospective clients.
I have already recommended Age Partnership to a friend because the service is first rate.
They keep you informed all through the process and are only a phone call away if you have any questions.
Age Partnership provide a very professional service. Obviously like any service it is ultimately the responsibility of the customer as to whether it is right for them, and whether they avail themselves of it. But that said Age Partnership were clear and concise in all my dealings with them. There was nothing Age Partnership could have done about the fact that an Equity Release request generates a vast amount of paperwork, it is just the way our bureaucratic world has gone. From money laundering regulation forms to Passport identification to confirmation that one had received appropriate advice, no form that could have been required was left out of the process. This was totally counter productive in protecting my interests, as at the end of the day I would have probably have signed anything just to get shot of it. However I am sure all other parties interests have been well protected, from the lender, to the solicitor and back to Age Partnership. 1167253
From the first phone call, Age Partnership were nothing but helpful. They talked me through everything and were able to provide the best annuity quote for me almost immediately. The quote and application form came the very next day, and I was also given the name of a person and a direct telephone number if I had any queries - no going through any central call centres like other companies. They even arranged to collect my application form by courier at a time convenient to me. And they followed it up by calling me to let me know exactly what was happening during the process. I was even able to add another small pension fund to the pot at a later date. I was most impressed with their efficiency. But I was even more impressed when a few weeks down the line when the money hadn't been released by my previous pension fund holder, Julie from administration contacted them to chase the release of the monies and found this was due to a technical problem. After I expressed concern at it taking at least another week to release the monies and the difficulty this would cause me, Julie went the extra mile and unbeknown to me phoned the pension fund holder back and got them to agree to do a bank transfer the very next day because of the inconvenience caused to me. This was over and beyond what she needed to do for which I was very grateful, and just illustrated the excellent service I have received from Age Partnership during the whole process. I can honestly say their customer service and efficiency has been second to none, and I am now in receipt of two annuities. 1170535
Having decided to release equity via our home we contacted Age Partnership and spoke with Chris Stolworthy. He spent a considerable amount of time on the telephone explaining all the benefits and disadvantages in easy to understand terms. A verbal quote was given over the telephone followed up in writing by email and post. Chris advised us to think it over and contact him if there were any points that needed clarifying and that he would call us in a weeks time to follow up our enquiry.
This he did and we started the ball rolling. Every step of the way we were contacted by Age Partnership and their recommended solicitors. The whole transaction was conducted with the utmost professionalism and completely stress free.
I would have no hesitation in recommending Age Partnership to anyone thinking of equity release.
After some research on the Internet re Pension Annuities, I decided to try Age Partnership. From the start, the company was very clear and concise about the service they offered, pointing out that there was no obligation on my part to accept their recommendations. However, I did accept their advice (after a quick check to see how accurate their info was) and gave them the go ahead to arrange an annuity for me. This was done without any fuss and I was kept informed of progress by them. The whole process was completed quickly and the annuity completed to my satifaction.
I have no qualms about recommending this company to anyone.
The service and recommendations provided were first class. The whole process took a little longer than expected due to paperwork being lost by my original mortgage provider but I was informed about the progress every step of the way.
I had initially had some reservations about doing this exclusively by telephone,but things went very smoothly indeed.
Most satisfactory,quite unlike the experience we had from the company that Saga magazine deal equity release through which was very dissapointing [they came up with the same deal but their representative who visited was very zero charisma and they made no attempt to follow up on their quotation ]
We are very glad we decided to go with Age Partnership and would definitely recomend them to anybody considering Equity release
Age Partnership are friendly, efficient and effective. They made everything so easy, from collecting documents by courier (at no charge) and returning them next day. They kept us updated all the way and made finding the best annuity pure simplicity. They did all the hard work and I cannot praise them enough. Thank you everybody at Age Partnership, you are a pleasure to do business with. 1169301
Having tried to release extra finance from Aviva, earlier in the year, the young lady i spoke to
advised me that £60,000 would be available, and arranged for me to speak to an advisor.
I only required £12,000 at that time.But he required estimates for everything i needed to do
And he would not move from that standpoint.
Then only a few weeks ago, friends of ours brought The Age Partnership Details and said give it a go .Now here we are on the point of finalising our request.
Regards Cyril & Brenda Haworth.
PS Special thanks to Ben Raw for an exelent service.
i have been very pleased with the service you have given me,staff are very polite
and easy to talk to ;everything went smooth and i was kept up to date
all the way. i would recommend your company to anyone
thank you sheila illman
we considered the idea of equity release with a bit of trepidation, but after the initial approach to agepartnership our minds were put at rest.
the very helpful advisor took all our concerns in account and with no undue pressure we came to settle on the product that suited our needs we would recommend this company to outher people without hesitation
Every effort was made to make the process of choosing and applying for an annuity as easy as possible. I am confident that I got the best annuity option from a range of products across the market.
pension jargon to me is always hard to understand ,
but sooner rather than later,
the years past very quick,
and age partnership took the strain for me and got me the best deal,
in a friendly manner they pursue it,
they make the pension process fast and simple,
wonderful people thanks !
Geoff no 793963
From our first conversation the sales consultant provided clear and transparent answers to all our questions, ensuring we fully understood the terms of the various equity release schemes available. This ensured that we were able to identify the best option. Most importantly, we never felt under any 'sales pressure' and the process went forward at our own pace, leaving us plenty of time to think it through and talk to our children.
Really good customer service and very helpful and friendly. The only blip was when you discovered you had the wrong figures from my previous provider and i felt that you should have checked that information before proceeding with everything. H
aving said that, it was quickly resolved and i am very happy with the outcome.
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