Customer reference 1050403. Not too happy with a phone call received whilst still looking for information about equity release on the internet. Did eventually sign up with Age Partnership and was dealt with in a professional manner throughout. Was kept up to date by them but for the most important update (response by lender after survey completed) I had make a telephone enquiry as to why the delay - told within 10 days I had to telephone after 13 days. On the 14th day I called again to be told the reason for the delay after enquiries had been made. The delay was due to a big discrepancy between my estimate of the house value and the surveyors. The day after my second telephone call I got a letter from Age Partnership (dated the day of my second call) to advise me of the cause of the delay as I advised verbally. After making my own investigations I advised Age Partnership to go ahead. Thereafter, my updates came from my solicitor at least 1 day before those from Age Partnership (AP). I was surprised to find that the fees to AP were almost £200 more than to my solicitor but I| suppose they did a bit more of the work. Not knowing about any other companies I could only suggest to enquirers that AP should be considered but it may be worth shopping around - something which I did not do.
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