Customer reference 1019586
Since I retired I have had to deal with many different companies to sort out my financial matters. I have found Age Partnership to be by far the most efficient and customer friendly. The mean reason I say that is because throughout the transaction I have neen regularly and promptly kept in touch with any developments or changes regarding my annuity via phone or email, This is really reassuring to someone who is not a financial expert and gave me confidence that my money was in good hands.
Thankyou to all. In particular Maria Pignanelli who has been excellent throughout.
I found Age Partnership very professional and very friendly in dealing with my pension annuity. The speed at which everything was sorted out was truly amazing.
I am more than happy.
Andrew Thirkill found this review useful
Very easy to deal with & pleasant manner. We were kept informed of the progress. When we contacted them, if they weren't available at the time they always returned the call as soon as possible. We would strongly recommend them to any one else
I would like to share the excellent experience i have had with Age Partnership, anyone looking for a Annuities specialist I highly recommend this company , they were very attentive and kept me informed every step of the way with Telephone calls plus all correspondent's . They provided an excellent Annuity their professionalism was second to none . Thank you Age Partnership . 1141356
We thought about Equity Release for some time, we contacted various Companies for information, Age Partnership stood out from the others as soon as we spoke to them. Throughout the whole process they kept us fully informed on how it was progressing. 158590
My first contact was made with Graeme who immediately and very professionally explained how age partnership would handle the annuity transfer from my pension provider. All I needed to do was fill in the forms provided by him and he would do the rest. He and his team were true to his word and handled my annuity very well. I received weekly 'phone calls to update me as to the progress of the transfer from very friendly and helpful team members. I only wish I had used Age Partnership for a pension I received last year. I would certainly recommend them to anyone about to have a pension mature and my husband will be using them in the next few years.
I can say that they made a very daunting process much less stressful than I thought possible.
I was dubious at first about equity release but after speaking to Age Partnership I felt quite happy to go ahead with the offer .
They even persuaded us not to have more than we needed .
Overall a very pleasant company to deal and I will recommend to my friends in the future .
This was a very good service. They may want to think about the immediate effect calling the customer so very quickly after the online questionnaire has been completed( in my case it was as I was finishing it !!.....bit off putting )...but you quickly realise that it's a good outfit. Some older people might think it a bit weird . Having said that , the resulting enhanced annuity because of ongoing health issues was very satisfactory. And very quick( three weeks) . Reference 1167185
From start to finish I found everyone I spoke to very friendly and professional. I was most impressed with the first class service I received in view of the fact that I had only a tiny pension pot which in turn meant they only received a tiny commission. I would have no hesitation in recommending age partnership to anyone in the future.
My experience of the service that I received from Caroline was nothing short of Excellent.
She should be commended on her patience and tenacity in wanting to get the best deal for her client, including doing 2 quotes 6 months apart.
When I accepted the quote and was handed over to her colleague Chelsea, this attitude followed.
Well done to you both, and I will certainly recommend you for not only your excellent staff and service but also your competitive rates.
Having taken early retired ment from teaching I was loooking for a reliable intermediary to help to realise my AVC plan and add to my pension income. I came across Age Partnership on line but it was when dealing with the annuity team that I became increasingly impressed with their command of the financial processes involved and their willingness to keep me informed all the way.
Dean Frankie and Julie were a great team and I felt when talking to them or through e mail exchanges that I was be catered for by thoroughbred professionals with an eye for high level customer service at all times. I would be pleased to recommend them to former colleagues. (customer ref: 1153108)
Maria made it so simple, efficient,in plain english and very profesional. I also like the regular updates. First class service.
I cannot thank age partnership enough for the help in finalising my annuity as it was not straight forward to deal with.they were polite helpfull in every way,and available at all times if needed.I would highly recommend their services to anyone buying an annuity they do all the work for you in a very professional manner .A big thank you to the people I dealt with well done ! 1033377
If you want security in Retirement then you would not get a better service from anyone else and everything is simplified. Age Partnership find the best Equity Relief product for your needs without any fuss.
Having been tracked down by an employer from 20 years ago, I was thrilled to find I had a small pension waiting for me that I had completely forgotten about. Age Partnership provided an excellent service in arranging an annuity for me. Their Financial Adviser was polite, helpful and efficient, as was the Administrator who took over from him to process the paperwork. You could not have expected a better service - thank you. (Ref 1167112)
At all times i was kept up to date with the progress of my annuity, i was given help at all stages from a professional which made the process very simple. Highly recommend. 1141524
I received excellent service from Age Partnership : they helped me to find the best annuity, explained everything clearly, kept me fully informed throughout the process and completed the purchase quickly. Everyone I spoke to was friendly and efficient. I also felt very confident with their security procedures. Well done Age Partnership!
Age Partnership provided a knowledgeable, efficient service. They took all the stress out of deciding which annuity to buy. It is important to make the right choice when planning for retirement and get the best deal. They always did what they promised. Answered all questions and allayed any fears or reservations. They were honest and never applied any pressure on me to use their service. I felt they had my interests at heart.
Age Partnership found me the best deal around saving me a lot of time and trouble. Their service is fast, efficient and reliable.
was very impressed by the first rate service, every thing was explained to me and dealt with very quickly in a polite and helpful manner.
I was given a time scale which was met and was kept informed throughout would certainly use again.
Age partnership ref no 1163951 isexcellent in providing annujity I have taken oujjt two annuities via them their representatives are very polite keeps me informed and gave me the best quotation and I have tried few others but others could not match them
so I whole heatedly recommed them and probably the best for annuities
I can't rate this company highly enough for the efficient and complete service I received. Any queries were dealt with promptly, and nothing was a problem. I was updated regularly in a very clear manner, which did not involve any technical jargon, only clarity.
I will have no hesitation in recommending this company to others.
I think I can say this is one of the best companies I have ever dealt with. There was no problems whatsoever I was kept informed by email every couple of days for the short time it took to receive my annuity.the staff were very polite and well informed.
thankyou age partnership
I recently used Age Partnership when looking to purchase an annuity. Right from the outset I was impressed with the friendly and very thorough service. I was even offered a courier service to collect my paperwork and when the Royal Mail managed to lose my original birth and marriage certificate, one young lady from Age Partnership managed to sort it out and mail them back to me by registered post. I was kept informed every step of the way with phone calls or e-mails. I am now in receipt of my lump sum and annuity. Well done Age Partnership!
We were looking to release equity from our home for the purchase of a motorhome. We found that Age Partnership were the only people offering a deal which allowed us to pay back the interest and some capital in order to keep the final debt down.
We were very pleased with the support and monitoring of our case right through to completion. We also received a phone call once a week to check how things were going.
The attitude and assistance of operatives was good, even though my pension pot is a mere dribble in comparison to most. They gave me help filling in the application form and directed me to a company which gave an enhanced amount due to my health condition.
When another site bettered the original quote, I was immediately offered a further uplift which decided me to go ahead with Age Partnership.
My only criticism might be that one of the operatives erred perhaps on the side of caution regarding hold ups, which made me instantly imagine problems (in the event such problems did not occur) and hesitate a little. However, I should perhaps just be grateful for the honesty.
The process went smoothly. I received my lump sum within days and my tiny pension will be payable this time next year.
Buying an annuity was never something I had thought about until the last few years before retirement when our company scheme was finally closed down and pension investments switched to a savings fund.
This meant that by the time I retired I had comparatively little in my account and did not really know how to proceed, but I never got the feeling that I was in anyway a minor customer.
My options were explained clearly and I believe that the annuity obtained for me represents a very good return on less than three years investments.
The actual procedure of taking a lump sum and passing the remaining funds to an insurance company was very straightforward, I simply filled in a few forms and Age Partnership did the rest.
AP found me the best annuity provider in the market. When I told them of other competitive offers I had received, they quickly got back to me with, in my case, a more competitive quote after contacting the main annuity provider direct. They were tireless in pursuing my claim and were not satisfied until they had secured a deal that put me first.
From the time I first contacted AP to when they finally processed my annuity, AP staff were focussed and on the case throughout. They were helpful, accommodating, friendly and professional.
AP returned my calls on time, gave me out of hours contact numbers when needed, dealt efficiently with any queries I had, and if my initial contact was unable to deal with me personally, a colleague was immediately on hand to step in and advise me. This was not the case with other on line annuity brokers.
All the paperwork I received from AP was straightforward, in a clearly understandable pack, with, for example, fields highlighted where a signature was required, and was promptly delivered with minimum delay. Any queries I then had, someone from AP was readily available over the phone to guide and advise me. It was a very smooth and stress-free process from beginning to end.
They do really merit a 5 star rating.
I found Age Partnership a very easy company to do business with. I had tried to pursue equity release with other companies and always it became too complicated and I gave up. With Age Partnership the process was made simple for me and they found an excellent package that met my needs. I was always kept informed as to where things had reached, this was important as it bolstered my confidence about what was happening. The equity release was realised in a remarkably short time and I will always be grateful for that. No stress - no chasing things - no problems - constantly kept up to date. I commend Age Partnership to anyone who wishes to follow the path I have followed to gain equity release on their property - but DO talk to your family first as this will affect them, and they have right of say on the matter.
I had filled in a survey online so I had approached this company myself rather than being randomly selected by a computer. The company contacted me but I wasn't quite ready to explore my options so asked them to ring back in 3 months which they did. All my questions were answered at once and the details explained. A call was booked and we went through the process. Forms arrived, proof of identity was sent out and returned within 3 days. Everything I was told would happen, did happen exactly as I had been told it would. My quote for the purchase of an annuity was nearly 30% higher than the quote provided by my existing pension company. From start to finish the process took about 3 weeks. I now have my 25% lump sum and my annuity has been set up. I didn't realise that you get more if you agree to have your annuity paid twice yearly and in arrears. I would never have thought of that so was glad this was pointed out. Even after the process was complete someone rang me to check I had received my 25% lump sum from my existing pension company. At all stages they were polite and helpful. I would actively recommend them.
craig and his colleagues did a good job for us very helpful in all aspects of the arrangement with Aviva ,we also found the solicitors goldsmith Williams did a good job for us , no complaints about the services from anybody would recommend them to anyone who needed the service
If you want to release equity in your property don't look any further than Age Partnership. They took so much time and put so much effort into making sure we understood every aspect of the proposal, so much so that if we hadn't been on a telephone conference we would probably have invited them to stay as we seemed to know them so well. Can't think of a suitable adjective so thoroughly recommended will have to do!
I was particular pleased with the knowledge of the staff regarding annuities.
As I had purchased an annuity previously, I admit I was aware of the options open to me.
However for any person approaching retirement the paperwork etc.could appear daunting, but I felt your staff would have the experience to make the whole process straightforward .
From the moment I made contact with Age Partnership, I felt confident that this was the right company to help me with the purchase of an annuity. Everyone I spoke with were personable, friendly and knowledgeable about the annuity market. I would recommend them without doubt.
Special thanks to Katie, Abbe and Chelsea.
Customer reference number 1087984
Matthew Standish and his assistant Harj Marwaha have been unfailingly courteous and helpful. Their patience has gone beyond the call of duty and my wife and I are hugely grateful for their efforts on our behalf. They know what they are talking about and give good, clear advice.
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