Age Partnership reviews

Age Partnership reviews

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Review by confirmed purchaser

Five Star Service from Age Partnership

Buying an annuity can be a stressful process but the friendly, knowledgeable staff at Age Partnership guided me through the whole procedure step by step and without any pressure, liaising directly with my pension pot provider. Communication at all times was excellent and I was continually updated on the progress of my application. From the outset I was treated as an individual and I feel confident that I have obtained an appropriate pension for my needs. I strongly recommend Age Partnership.
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Review by confirmed purchaser

professional, efficient and friendly service.

I found the whole process easy and the staff efficient and thorough.
Explained and reassured. I'm more than happy with the service.




794441
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Review by confirmed purchaser

They will do a good job for you

Age Partnership are on the ball and prepared to wait (two years in my case) for your business. Everything was well explained, even down to the nasty detail that whatever amount you release will double in about eleven years ! Phone calls were polite and friendly and informative. The documentation was accessible, if a little peppered with photos of smiling couples ! The choice of company to go with was sorted according to my stated preferences. Only once was there any pressure to proceed by my being asked when I was likely to be able to fill in a form. I would recommend them to anyone looking towards equity release.
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Review by confirmed purchaser

Fantastic service from the first call to the last .

What can i say,well from my first telephone call everything you did for us was fantastic
all done in professional manner and without a hitch. I would recommend anyone to your service . Thank you for all you did .
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Review by confirmed purchaser

Contact kept me in the picture at all times - very professional

Support team & links with solicitor etc were easy to understand - I was in business until 3 years ago & had a good idea what to expect!
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Review by confirmed purchaser

Very helpful, nothing was too much trouble, kept updated at all times.

I was quite anxious about doing Equity Release as I did have a number of reservations. But, right through the process I was kept informed and updated at every stage, and although I was told it would probably take six to eights week from start to finish the whole process was completed on one month and one day.

Particular thanks to Ryan Mansell at the start of the process and Henry in Admin for the updates and calls to ensure I was fine about everything and checking I had heard from all the relevant people .

I would not hesitate to recommend Age Partnership in the future
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Review by confirmed purchaser

Very professional organisation, who keep promises are punctual and deliver what they say.

My recent experience with Age Partnership has been a delight. From my initial contact several months before I retired, to the securing the best deal for my annuity, they have been been in constant contact and been there for me every step of the way. Many people, including myself, find pensions quite complicated, yet Age Partnership have guided me through the various options so that I could make an informed choice. They encouraged me to shop around and obtain other quotes, so confident that they agreed to match and pay me a £100 if they were not as competitive.The staff are very knowledgeable, professional and very personable. Gulam looked after me so well and because I live locally, to their office, I offered to deliver my completed application form to them and met Gulam personally. This was a delight, he also introduced me to his manager, as Gulam was going on holiday that evening, he stayed on later than he needed to which was admirable. Gulams' manager assured me that I could contact anytime to check through any details I might be unsure of. I was contacted by a colleague, Chelsea, earlier than I had expected and with a better lump sum and annuity than I was expecting. My experience has been from start to end a good one, it gives me great pleasure to say this, as I believe positive feedback is equally as important, if not more so than when we have to complain because of a poor experience. To summarise I would say Age Partnership equals customer service par excellence. Well done and thank you all.
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Review by confirmed purchaser

An extremely efficient and friendly service all round.

From our very first phone call, we received the best help and information we could have wanted. All details being explained thoroughly. This was followed by very efficient assistance in processing our successful application. We have been delighted with the service throughout.
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Review by confirmed purchaser

Very informative & helpful advice

I would thoroughly recommend Age Partnership.
Very helpful from start to finish.
Professional approach with no pressure
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Review by confirmed purchaser

The fast way through the annuity headache ref no 1217485

I was dealing with annuity administrator Hayley who took me through the stages of the system, it only took a few weeks and she made sure I understood the process.Hayley would make two or three appointments to speak to me by phone which were made promptly. and if not convenient to myself at that time would reschedule to suit.I thought the whole process from start to finish went very smoothly with ample flexibility from Age Partnership..One or two people from other pension companies did not communicate with me when they said they would so that is a plus for Age Partnership who also got me an annuity a lot higher than their competitors.
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Review by confirmed purchaser

Check that legal cost quote.

Everything was pretty much satisfactory. It was not clear that the legal costs for the transaction are nearly £300 more than their guide figure. Other than that it happened as described. I would recommend them
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Review by confirmed purchaser

Easy, fast and efficient service to release equity from your home

I need a way to acquire funds for home improvements and a nest egg, so equity release seems an excellent idea. Its great to own your own home but all that money is tied up until you sell and rent (waste of money) or die. You cannot take money to the grave! Age Partnership provided an easy , quick and efficient way to do this. The advice was easy to follow, clearly they knew the market and directed me to a supplier who could forfil my requirements. I even got £2k cash back! I would, without hesitation, recommend Age Partnership.
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Review by confirmed purchaser

cashing in

this was the second time i have used Age Partnership and their service from initial contact to transfer of account to the selected provider was and has been excellent, they keep you informed and pick up any anomalies dealing with them promptly without any fuss and always contact you at every stage making sure you are happy have no concerns

regards

don mitchell
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Review by confirmed purchaser

helpful and comprehensive advice

I approached the idea with apprehension as I had heard many negative stories about equity release. However I found age partnership very reassuring and helpful and I now know I made the right decision in comming to them .The whole process was done mostly on line and by phone which I much appreciated as I do not like intrusive home vists as I find them quite intimidating.
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Review by confirmed purchaser

Excellent all round advice and assisstance

Age Partnership offered a rapid response in a friendly manner to all questions whether they were of an informed nature or not ! Options were clearly explained making the whole process relatively stress free.
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Review by confirmed purchaser

trust me if you got a pension then you need to give these guys your full attention

because Age Partnership is one of the best companies I have delt with very quick really efficient all the paperwork is clearly highlighted as to what needs filling in and after sending it to you they go through it over the phone with you and they even get a courier to pick it up absolutely top drawer service thank you Aneesa Pandor and Katie Carter at Age Partnership for all your help Keith S
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Review by confirmed purchaser

Quick, Easy and Stress Free

Age concern was recommended to me by a friend, who said that their experience was fantastic when trying to source a suitable annuity. I am a member of the British legion and I had also read about Age concern in their magazine. My experience with Age concern was just as my friend had stated. Customer Service was friendly, quick and reliable right from the first telephone call. Age concern helped me to complete the forms and arranged their collection. It didn't even cost me a stamp. The after sales service and contact has also been exemplary. A first Class service, which has put an Aged mind at rest.
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Review by confirmed purchaser

Could not believe how simple, informative and quick the process of dealing with pensions could be using Age Partnership.

Through the full process of getting my pensions turned into an annuity I was in contact with three people, Christopher, Robert and Chelsea. I could not have wished for 3 better people handling it for me. They were all informative, friendly and understanding of my wishes.

From my first contact with them to the completion, they phoned or emailed me keeping me up to date on what was happening through every stage. I did not have to contact my pension holders (they did this). I did not have to fill in pages of forms (they also did this) all I had to do was sign and date the forms once completed,

From beginning to getting my annuity took only 6/7 weeks. Normally dealing with any financial matter gets complicated but on this occasion, by using Age Partnership, it was all totally straight forward and stress free. I would certainly recommend them to others and would not hesitate to using them again.
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Review by confirmed purchaser

Fast, reliable and efficent.

Age Partnership did all the work without any worry on my part.
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Review by confirmed purchaser

Simply the best

From my very first phone call to Age Partnership i have been guided through the whole process of realising a pension annuity with the utmost professionalism.
Gordon Peirce was my initial contact and kept me up to speed throughout the whole process even taking me through the completion forms page by page
Indeed by time the process was completed you would have thought we were old friends.
I will certainly be recommending Age Partnership to my relatives and friends.
Job well done!!

Why Choose Age Partnership?

Equity Release

Independent equity release advice and have access to exclusive and preferential plans that are not typical available by going direct.

Retirement Options

An annuity comparison service that gives you access to the best rates on the market from all leading providers.

Lasting Power of Attorney

A Lasting Power of Attorney service to give you and your family peace of mind and protection for the future.

About Age Partnership

At Age Partnership, we take great pride in customer service. We offer financial advice on equity release to help you unlock some of the money in your home and an open market annuity comparison service so that you can make a decision about your pension income. We can also help you arrange your Lasting Power of Attorney (LPA). Our UK-based, over the phone, specialists are qualified to give you the information you need and they will take the time to discuss all options available to you. This attention to detail is not only appreciated by our customers but it is also acknowledged in the number of awards we have won. Our LPA service is provided by Age Assist, part of the Age Partnership Group.

Visit Age Partnership

Contact information

Call us on: 08080 555 222
We live here: 2200 Century Way
LS15 8ZB Leeds
United Kingdom

Category

Age Partnership is ranked 5 out of 260 in the category Money

Age Partnership is ranked 3 out of 9 in the category

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