I ordered a shower unit from this company, paid by visa (or so I thought) as they take all the visa card details. Had the order confirmed and invoice sent from Aica. Chased order up after several days only to be told 'you didn't pay!??? If I didn't pay why would they send an invoice and later a questionnaire asking what I thought of their service! Why would they not give their customer a call?? Also the Customer Service woman just laughed!!! Never known the likes??
I ordered a sliding shower door which arrived on time, with,no pieces missing ,and was of very good quality. The only thing I would want improved would be the fitting instructions which contained diagrams but no written instructions which I think would be helpful .
They are a great company to deal with and they are so cheap too.
When we ordered our shower screen from aica we we're told 2 days delivery. We finally received our screen after 4 days and three emails to them regarding the delay. We attempted to contact them on numerous occasions by phone unfortunately if it is after 16.00 hours no one seems to want to pick up the phone even though the offices are open until 5pm. When we wrote emails we got replies at 06.21 in the morning. On the plus side when the shower screen actually did arrive it is a good quality item and quite easy to install, the instructions are very clear to understand. Very happy with the door. Not happy at all with the customer services or office staff.
Item as described and delivery exceeded expectations. Would buy again from this company.
Comparing Prices and Quality they were the Best
Free Delivery and Support was Excellent
The accessories and components they keep are just right to complement their main products. Overall Superb
Great service, fast delivery. Ordered shower door which was a lot cheaper than other places. Product is great and free delivery too. Would definitely use again.
I found this company after searching for a cheap shower door, I found the price to be unbeatable so proceeded with my purchase. The door in question was delivered on time, no fuss and is now fitted and working. I would recommend this company as the price was good and the transaction was completed smoothly.
Delivery date did change late on which could have impacted my day, but it still arrived very quickly and general comms was good.
Good value product but be prepared to buy your own fixings as the ones supplied were ridiculously inadequate.
I bought the 5 Panel Folding Shower Bath Screen
order on sunday, arrived on Tuesday - could not fault the process!
The shower door was good quality and arrived in safe condition in delivery time promised. The panel is now installed and looks great and functions well. Pleased with my choice and would purchase items again from Aica bathrooms.
Absolutely delighted with shower screen - have ordered another. The only down side was a delivery link was missed and screen did not arrive when stated. Was unaware until I phoned company
I am disappointed with the way Aica bathrooms delivery.
I received a text saying that the glass shower door that I bought would be delivered on Sunday the 3rd and the driver would give ma a call 1 hour prior to delivery.
What actually happen was that a day before they were about to leave the glass shower door outside of the house. Thankfully my neighbour saw it and kept it inside of her home.
How irresponsible is that?? Not professional at all!
Great item at a great price. Speedy delivery. Would recommend
Aica bathrooms Limited sell a good product at a reasonable price.
I asked them to delay posting so that I would be sure I'd be in to receive but initially it looked like they ignored it which might have meant i would incur a fee.
The email i received might have been automated when the picking list was generated. I emailed and followed up with a call and they did delay posting, confirming this via email.
The item bath/shower screen looks to be impresive quality though the laguage independent installation instructions leave alot to be desired.
The worst part of the experience is leaving feedback.
I don't like trustpilot forcing me to create a profile just to leave feedback though so all they are getting is a throw away email address.
Trustpilot please allow anonymous feedback - users of the site can then judge based on what a reviewer wants to reveal not on what you mandate! I shall be deleteing the cookies, an option from your webpage to automate doing the same would make your website stand out.
Having bought a 1000 mm quadrant shower cubicle and stone base with riser plinth, I have now completed installation and it looks great. Very good value for money. Communication from Aica very good. Delivery advised by phone by Aica and items arrived on time. Would use this company again.
I'll be honest, when I read replies to a couple of emails, I wasn't sure about this company. But their prices beat everyone, so I took the cahnce. From then on, the service was possibly the best I have received from an on-line order. I still have to unpack the shower screen and install it, but everything is fine by me.
The actual order and service is great but the delivery was to an address where there was only and elderly lady at home. But the delivery driver told her that he wasn't allowed to take it into the ground floor hallway. Pretty poor service from the delivery people
We needed to replace pivot doors of the shower but the prices in store were horrendous so tried the Intranet and found this treasure of a supplier. Very pleased with price, description and delivery. Thank you Aica
It looks great! So much less expensive than other shower trays and enclosures, but not inferior in quality.
Had to re-drill only one of pre-drilled holes in the whole thing, (which is pretty good in my experience), and we were a leg short in the riser-kit. But one quick email and it was there the next day.
The instructions were easy to follow, but a few handy pointers would have helped too. Eg. I bonded the tray to the wall with grip-tite, which has made it really firm against the wall, but no such mention of this in the instructions. They merely indicate to seal the joints with silicone.
But overall, I'm really pleased with my purchase.
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