I recently bought a Meaco Dehumidifier (DD8LJ) from airconcentre. Upon arrival I discovered the unit had a damaged water tank (appears to have been damaged at manufacture or original packing stage). I called airconcentre to to get this sorted out with metaphorical boxing gloves laced up - fully prepared for the usual banal "customer service" conversation. Instead I was told:
- To replace the whole unit would require a reorder from the manufacturer which would take significant time. [Ok this is what I am expecting, blood pressure increases and metaphorical right hook poised]
- To speed things up airconcentre would just post out a new component (water tank) from another stock item and sort out any reorder with the maufacturer later. [Erm.... really, somewhat disarmed but I'll believe it when I see it]
The replacement arrived at no cost to me within one working day and the unit has worked perfectly since...
......After being through a number of issues with other vendors / service providers recently this was a breath of fresh air that not only was a pragmatic solution on offer but it was followed up immediately with the replacement arriving before I realistically expected it! ...Now, could you just have a word with my broadband, utilities & banking providers about how customer service shoud be managed please?!!!
very obliging people (human beings!) It was important to us to have agreeable people about the house for 10 to 14 days plus.
Made the odd mistake, but put it right with minimum of fuss
We ae happy with the installation, tho may need to add to it
I bought Delonghi DNC65 AriaDry Light Dehumidifier (DNC 65) on 9 December 2012 and it arrived in 3 days. I got this model because of the size and weight for my mum as she is 62 years old. As soon as it arrived mum plug it in straight away with not even reading the instructions, when it started-up it is just like having a fan on. Mum had damp in 4 of her rooms. We left it on in one of the rooms for 10 hours the wall was bone dry. We measured the water in the tank it was 3.6 litres and the other 3 rooms was just over 3 litres. Thank you very much.
Range of quality products at compeitive prices and next day delivery made online purchasing from the AirCon Centre the ideal option. Was also able to contact easily via 'phone to answer queries.
I knew what i want , the staff were very helpful, as the site would not allow me to order the variant i wanted
Best ever, could do with bigger water tray though, very effective even under high humidity it clears the rooms nicely. Lots of operation choices and on trickle its extremly quiet. I tried many over the years and some quite rescent, none were as good as this.ECOAIR DD122FW MK5 Desiccant Dehumidifier (DD122FW MK5)
Required dehumidifier to reduce condensation and damp in an outhouse/workshop duiring winter months. De humidifier is switched on from 9:00am until 4:00 pm humidity has been reduced fom 98% to 65% with no water dripping from ceilings and windows and no damp patches. A slight warming effect is also a bonus, using less energy with not having to heat moisture laden air..
Have recommended the unit to friends who are in a similar situation to myself.
Value for money
I ordered two dehumidifiers from Airconcentre, the site was easy to use and i was able to pay on paypal. They were received the next day as promised by a very friendly delivery person. No complaints, excellent product and I would use the website again and recommend it to friends and family.
The dehumidifier came within a couple of days very speedy especially when other websites quoted a 3 week wait at least. product has really worked well and is not too noisy. Collected a lot of water so far more than I would ever have expected
Very helpful, quick response, i would by again from this company
looked on net to find new de/humi, looked at lots of companys, read this companys profile give it a order,delivery as promised contact made over delivery ,if not at home would leave item elswere at your request,all went well with order and delivery.
The dehumidifier has worked effectively in the few weeks we have had it.
As an owner of a dehumidifier, as I was recently introduced to high humidity levels due to a move to Cumbria from sunny Norfolk, I knew that my daughter needed one in her London flat to dry laundry and thus reduce condensation. I also work in an historic house so am aware of the various types and their uses. Given this knowledge I wanted to have a conversation with someone who could not only listen and advise, but also appreciate that my budget was limited. The other criteria was delivery to the flat whilst I happened to be there over the next day. Not only did all that happen, but it was done with professionalism and efficiency.
Was quoted locally more than double the price these guys have their Haverland rads available at. Must be one of the lowest prices available online. Ordering was very easy, coms were great, was told exactly what was happening with delivery. Delivered quickly and on time. Very impressed both with the service, experience and products received. Overall - a great, highly efficient service.
After searching for suppliers on the internet, I found and selected airconcentre for my purchase because they were value for money. After the transaction, the goods arrived promptly and were installed the next day. I am now able to keep the bathroom moisture levels under control.
The ordering process was easy. Aftersale service was immeadiate. Collection of a faulty unit was faultless and precision timed as was the return replacement unit. It has been an experience which is currently sadly unique. Tell the rest of the country how you do it!
Our dining room is half underground and always used to get a bit musty over the summer, with the heating not on, but we could live with it. This wet year the musty smell from cushion covers and suchlike became absolutely disgusting. A neighbour said we must get a dehumidifier and showed us his. He lent us his hygrometer. It registered 68–70. I did a bit of investigation on 'Which?' to learn about what dehumidifiers do and then we followed his advice and got one like his but a slightly later model. It was gratifying to empty the full bucket every day for the first few days. What we had not expected was that the ioniser would make such a difference. Within a few hours we noticed how much nicer the air was to breathe! We wonder how we had lived with the horrible musty air for so long — we and our guests!
looked around on the net for a mitsubishi dehumdifier , found airconcentre to be both great value & have great reviews on Google. the item was in stock & arrived next day.
this was my 1st time ordering at the Airconcentre but i will be back as the service was Faultless,
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