I bought a twin pack of alco sense meters when the law was first introduced in the summer of 2012 and the use by date on my pack is end April 2014 almost two years validity. This effectively means I have had almost two years worth of use and thankfully have not needed to utilise them in my many trips to France where I have my home. My next visit in April into May 2014 necessitated the purchase of a new twin pack and I automatically ordered online as I did in 2012. When the pack turned up it is only valid until April 2015 - giving me a valid product for only one year. When I phoned to query it I was told that it was all they have in stock. I said when I get back from France end May I intend to return the pack for replacement with a more up to date package. I am hoping that they will not refuse my request. My recommendation is that you pohone up and ask what date the stock is and demand to be sent a pack with a two year shelf life !
Well this was a painless experience, all to buy a product that I hope I don't have to use but, as it is a legal requirement for the country that I want to travel in, there was little option but to purchase. The link with Eurotunnel makes it all the more easy.
However I bought it direct this time and I was very disappointed in the use by date which was only 1 year, plus it was more expensive. in fairness I did approach the company and they asked me to send it back and they would give me a total refund, I decided not to do that due the postage cost of sending it back, just adding more expense on to something that will only last a year. I would buy it again but from a different source.
used device for approx. 10 years(with replacements and reconditions) I do not drive after drinking but on many occasions I have been over the limit early next morning and have postponed my driving-in my opinion every drinker should have this or similar device. I have had excellent customer service from this company
I first purchased the product at Halfords as a Christmas present for an occasional drinker who drives for a living. It didn't work, we could not even get the set-up process to complete without the device advising of a problem. Returned it to Halfords, no in-store product knowledge. but they exchanged it. Exact same problem with the replacement. Went on Halfords customer site and posted a review but Halfords refused to allow it (not nasty or rude in any way). However I then copied Alcosense who responded promptly and said it might be a faulty batch and asked me to send it to them. A week or so later they sent me a second replacement and that one worked immediately and we are now satisfied with the product. Not impressed with Halfords for censoring user reviews and not really understanding products they sell nor Alcosense who despite me asking have never given me an explanation why the first two didn't work nor refunded postage charges despite saying they would.
So its Saturday morning, my sons busy day in car sales. You cant drive in after last night ! 'Its ok i will be fine' 'Well get the tester out and we'll see!' 'Oh why? Well ok then-but its not going to register' Few minutes later and a red flashing screen, leaves someone with a very red face! 'Err dad will you take me in please?' Enough said, although I have to get a train and bus back, and 30 minutes of walking, he still has a job. Thank you Alcosense!
Superb service with very prompt delivery and excellent response to after sales service request. The device is as advertised as certainly works well. Shame there is no protective cover provided with it.
I purchased the alcosense elite based on reviews and wanting to own a gadget for peace of mind however I have had to return mine twice as it was displaying false readings, so I'm not 100% confident in this product?