I first purchased the product at Halfords as a Christmas present for an occasional drinker who drives for a living. It didn't work, we could not even get the set-up process to complete without the device advising of a problem. Returned it to Halfords, no in-store product knowledge. but they exchanged it. Exact same problem with the replacement. Went on Halfords customer site and posted a review but Halfords refused to allow it (not nasty or rude in any way). However I then copied Alcosense who responded promptly and said it might be a faulty batch and asked me to send it to them. A week or so later they sent me a second replacement and that one worked immediately and we are now satisfied with the product. Not impressed with Halfords for censoring user reviews and not really understanding products they sell nor Alcosense who despite me asking have never given me an explanation why the first two didn't work nor refunded postage charges despite saying they would.
So its Saturday morning, my sons busy day in car sales. You cant drive in after last night ! 'Its ok i will be fine' 'Well get the tester out and we'll see!' 'Oh why? Well ok then-but its not going to register' Few minutes later and a red flashing screen, leaves someone with a very red face! 'Err dad will you take me in please?' Enough said, although I have to get a train and bus back, and 30 minutes of walking, he still has a job. Thank you Alcosense!
Superb service with very prompt delivery and excellent response to after sales service request. The device is as advertised as certainly works well. Shame there is no protective cover provided with it.
I purchased the alcosense elite based on reviews and wanting to own a gadget for peace of mind however I have had to return mine twice as it was displaying false readings, so I'm not 100% confident in this product?
The Alco Sense Breathalyser is so useful, it has made us realise how many units of alcohol we are drinking and how little we can drink and legally drive. It's a salutary lesson and we shall take it with us if we are out to a meal so we know when we must stop drinking. It really is easy to work and is nice and small to carry, you should buy one.
At the best of times we have all thought we were safe to drive having consumed alcohol sometime earlier, it may be hours later, it may be the following morning, we may well factor in how much we have had to eat and how much water we have consumed since.
How very mistaken we can be and very often are, the alcosence elite breathalyser which I purchased is amazing, what cannot speak cannot lie, suprise yourself, try guessing and then blow, save yourself the trouble, one of the best investments you can make.
The only reason I bought breathalysers is because I am going to France for a few days and it is a legal requirement to carry them. The firm despatched them quickly and seemed most efficient, but as to the breathalysers I could not give an opinion - I hope not to use them.
First order went missing , strange !! But it did a strange address !! But fair play when my first order hadn't arrived after 7 days they sent a replacement recorded delivery which arrived 48 hours later
I bought the product in August 2012 and it worked well without problems until June 2013. When it was switched off it started to emit a sort of scratching noise and although it still worked it was consuming a set of batteries on a monthly basis. I returned it twice (at my expense) and eventually the unit was replaced. The new unit is working and there has not been any obvious battery drain in the last week. I hope the new unit continues to work for a long time.