Alloutdoor reviews

Alloutdoor reviews

Acceptable
5.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Difficult to get a refund for a useless headtorch - why risk it when there are lots of other retailers?

I ordered a Black Diamond Wiz headtorches from All Outdoor and it doesn't work well - once the batteries go a little bit flat the torch won't stay on - it flashes on then switches off, rather than just running a bit dimmer. The same batteries in a similarly-priced Petzl headtorch work fine. All Outdoor are being difficult about refunding it - only offering to replace it with the same useless headtorch, even though I'd be happy to spend the refund on buying a different brand headtorch from them.

Unless All Outdoor have something that you can't find anywhere else, I'd say don't risk buying from them. There are plenty of other online retailers of outdoor equipment with a much better returns and refunds service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor internal admin resulting in returned faulty goods being sent back to me as a replacement.

I purchased a Therm-a-Rest NeoAir Camper Mattress which had a manufacturing fault so I returned it to All Outdoor. They offered refund or to wait until the next batch came in, which could have been 3 months. I chose to wait.

A couple of weeks later I received a replacement mattress from them only to discover that it was the same one that I returned with the exact same fault.
I again returned the product and opted for a refund.

The customer service was prompt though fairly unapologetic given such a mistake, but the reason for writing this comment is that their internal admin must be very poor if returned faulty goods are being placed back into stock and sent back out to customers.

When I purchase something I expect a new item, not one that somebody else has rejected, doubly so when the item is an expensive one.

Watch out - your expensive purchase may be somebody else's reject.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great find of a website, suprised there are no reviews yet.

I found this website through cashback site TopCashback, so far they have honoured the cashback deal.

I work outdoors for a living, and also do outdoor sports so I'm always on the lookout for good quality but competitively priced gear.

I was pleased with the sheer range of products in stock, and a guarantee that they are the cheapest price. There was a really good clearance section, and free delivery! The goods turned up faster than I expected them to, and all as described.

Will definitely be using this site again.

Is Alloutdoor your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Details

About this company

All Outdoor are an outdoor accessories company stocking a huge range of outdoor equipment and providing an excellent customer service.

Visit Alloutdoor

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.