It may just be me, but I hate it when there is someone at the entrance to any of AS store in the UK.
Enter AS - and encounter a girl or a young guy at the door... They are polite - but what is the point? It looks like a bored sales person looking into the world. Please - mill about in the store and help the customers.Stop loitering at the entrance! Another peeve - clothes are non-refundable in the store. You will only get a credit note. Many a times it stopped me from purchasing an expensive item, which would otherwise (over 99 per cent chance), end up in my wardrobe. I like having the knowledge of a full refund availability. Like in Harvey Nichols; seven days. It is enough, if you change your mind or the item doesn't work as an outfit. Another strange behaviour observed at AS is the expectation to buy and the long, drawn explanation why you just don't want it. Personally, even if I want it: 1. I like to think it over before buying, 2. No in store refunds - purchase it online - just in case.
Being in my forties, I do earn a decent wage, but find it rather strange, how the staff expect people to buy right away. The price tags are rather hefty and although the company may charge whatever it wants for its' products, we buyers may want to mull over our purchases before splashing out the cash.
Rant over. They have some interesting stock, although a lot of it is designed as going-out outfits. But the knitwear, jackets and other items may fit the bill.
Really pleased with the quality and price of all my products, with the exception of a few incredibly thin t-shirts. The website is easy to purchase from, quick to deliver with a reliable courier (DPD), with an easy return process.
No option to return online purchases in stores isn't great though, or having to pay for your own returns...
Customer services are very rude and staff in certain stores are rude. I returned a dress which was faulty end June when I contacted customer services 8th July they acknowledged receipt and I have not heard anything since despite contacting them and they are basically fobbing me off so I am £110.00 down and no dress. Disgusting.
Love the clothes, hate the staff, nice stores, nice clothes, Shocking staff. Im a regular All Saints shopper and am getting more and more fed up with the extremely poor customer service that I receive. Why do the staff not even have the common decency to look you in the eye, say hello or please and thank you. They wander round the store looking at the floor just in case a customer catches there eye and asks for assistance. I could go on, I am livid after my experience in store today, not sure I love the clothes enough to go back and be insulted further and paying for the privilege!