Once ordered, the pump arrived so quickly I was quite surprised. It came with excellent packaging and the build quality is instantly recognisable. It has been installed for 1 day now and is working beautifully. I can thoroughly recommend Anchor Pumps to all.
I had a problem with some damage on the item but returned it the next day and replacement can when the carrier came for the damaged item. The damage was done in transit and nothing to do with Anchor. Very good service all the way through. AA
I ordered and paid for a pump from Anchor pumps midday and received confirmation straight away. I received another email telling me it had been dispatched and was told it would be delivered the next day. The next morning I received another email telling me it would arrive between 9;30 and 10 am and also the drivers name and sure enough it was there. I installed it straight away but it did not work. I phoned Anchor pumps and was told I had to get in touch with the manufacturer first to see if they could troubleshoot the problem. This I did and the handy hint was to remove the pump from the pipework, switch it on and turn it upside down. Apparently the magnets stick after being stored on the shelf for a while. This worked and the pump worked fine. Unfortunately another valve in the system was passing and the pump would come on for a second then go off. The pump has been switched off while I wait for the new valve. I would definitely use Anchor pumps again if the need arose.
I needed a pump for an unusual application. Gary in technical support guided me in choosing the correct pump. I even phoned when I was a little confused on the installation. They even threw in a non return valve free of charge. What a good example of excellent customer service and support.
Very helpful, friendly staff, went out of their way to give us the best possible price. Their delivery procedure was second to none, we could follow the driver on line to see exactly where the delivery van was and what time he would arrive. We received photographs of our item and where it had been left! First class service on every count. Can't recommend highly enough. Keep up the good work.
All good, delivered on time, great product, quality finish and relativley easy to replace our old watermill pump which at 11 years old gave us no problem until very recently. Quiet in operation and realistically priced.