I bought a Grundfos Alpha 2L pump from Anchor. It arrived within 3 working days, right on time as promised. The pump was properly packaged with all the necessary seals and electrical connection. The price was very competitive, being about 15-20% cheaper than other online suppliers! I am very pleased with this purchase and would highly recommend Anchor pumps as an excellent supplier.
I was quite happy with the online service and the pump I ordered arrived in a couple of days so very pleased with that. However I did notice the box had been resealed before I opened it, although the pump itself did look brand new so I went ahead and fitted it. All was well until 3 days later when I noticed the heating was off and discovered the fuse to the control box had blown. I replaced it and that blew too, after a cold night at home the next morning I investigated and discovered it was the new pump which had developed an electrical fault. I have contacted Anchor and they have sent me a return slip and now await to hear whether I can get a refund. The return slip states that they won't refund postage so its already cost me £13, so not terribly impressed!
I am wary of ordering from the internet, I am one of those who likes to pick up and look at an item before buying, however as I was replacing a 24yr old pump that had failed and Anchor were advertising an exact replacement I ordered it, delivery was within 3 days, I ordered it one afternoon it arrived the next, quicker and easier than traveling 7 miles to the nearest builders merchants, thank you.
5 stars: Perfect – no reservations, I would recommend this company to anyone.
Very prompt delivery. In the end the pump arrived with a fault, so I need to return it. I have the blank proforma returns form, but once you've shopped with Amazon and experienced returns with them it raises the bar for how a company that prides itself on service should handle returns.
While I paid for (and received) delivery within 24 hours, I was very impressed with the tracking system used! I was able to track the delivery for several hours as it travelled towards me and was delivered within 5 minutes of the promised time! Surely this is the future of home deliveries.....
Our shower pump finally died after a few months of whiney cavitation. I ordered a new one from Anchor, because they were the best price and seemed to have good reviews. I was expecting the pump to take a few days to arrive. The family were grumbling about having to take baths for a few days. The pump arrived the very next morning on standard delivery. I had it installed and working by 12pm. I am a very happy and satisfied customer!
I bought groundfos ups2 pump it wasn't available at any local store. Price was good. But there was no protection in packaging and as a result pump was little damaged from one corner. It is Still working great. I think damage occurred during the delivery. Anchor pump were good as they kept me informed about the delivery. Overall I am satisfied.
Ordered Sunday and received my item on Tuesday morning and it was sent standard free delivery! Excellent. Only small exception..... could have better internal packaging as the pump showed signs of being bashed around a bit and there was a breakage on the switch cover. A little bubble-wrap would have helped. But I had a spare cover from the previous unit and so it didn't stop me installing it straight away.
The order I placed was easy to do on the website and when the product was not available was upgraded at no extra cost .
From my 1 transaction with Anchor Pumps I feel I hav ehad value for money and would certainly use them again.
I am so impressed with the speed and quality of service I have received from Anchor. When a central heating pump fails at this time of the year it is a matter of some urgency to sort it out. Anchor provided the right pump at the right price and delivered it bang on time. I cannot praise your service highly enough. Thank you very much.
Anchor confirmed stock and delivered the correct item to my instructions without any problems. If this service is typical I would recomend this company.
Needed a Grundfos comfort pump in a hurry, Grundfos told me all the pumps were mechanically the same so bought the cheapest, saving £200 and Anchor delivered it the next day just as the plumber arrived.
I deal with suppliers throughout the UK and Europe. I have never received such high quality attention and with the speedy delivery the pump I required was installed on the day of delivery.
Perfect products - perfect people service.
The sentence above says it all.
Our delivery should have been collected by our workmen, but they didn't turn up due to bad weather - however delivery person simply found a neighbour - great common sense for once. Anchor pumps themselves had an easy website and no bother from payment to e-mails concerning expected delivery times.
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