Most disgusting company ever. I've just wanted to make an international shipping with Anglo Pacific to the UAE. AVOID them as far as you can! Before booking the service, we agreed that the boxes would be shipped out with the next boat. It was the most important for me. They kept sending me preformed automated emails instead of relevant ones. Eventually, they missed the next available shipping date. When they were not able to give me another date and I arranged shipping with another company, this time-waster delayed to give me the collection address just to lose even more time although I asked him four times... In addition they issued me a very nice invoice for the collection from London to London. So they kept half of my money. I have never met such a carp service ever!
We have enjoyed a friendly ,informative and professional service from Anglo-Pacific, where all our queries and questions were dealt with and were given peace of mind as a result. From the home visits for estimates and the excellent packing team and contact with the office staff, all proved a good experience for us and could confidently and highly recommend them.
Jeff and Cecile Stevenson London UK
Anglo-Pacific International - what a true find! After a year in the UK, I needed to return to the States. Well, you know I'm not rich, but my stuff is really important to me. I needed a good, reliable company to ship my possessions for me, a company who would walk me through everything, be there to answer the questions I had. Well, they did that and so much more. This is a well-run, professional company with staff that care enough to go above and beyond what their job requires them to do. I would highly recommend Anglo-Pacific International to anyone.
Anglo picked up the goods on time from the UK and 3 months later delivered them to Australia, minus one case which happened to be an Apple 32" screen case. Funny how that one disappeared. It was never seen by the removalists after Anglo took possession of it. Contained not a screen but 13 years of photos and personal items while in the UK. Anglo gave a pathetic apology, made me fill out a ridiculous amount of paperwork, then gave me 40 pounds compensation and said they were not liable for any loss. I believe I should be responsible for my belongings in terms of insurance for breakage etc and pay a premium for this, however when expensive looking items disappear and mysteriously nobody at the company can account for them then this should fall on Anglo Pacific and be classed as a criminal offense which somehow, they do not have to accept or deal with more than "We searched our facilities and could not find it".
Basically the term limited liability is just a way of saying they take no responsibility or recourse for the actions of their staff. Anglo should be accountable for each and every item in each and every consignment. Not the case and thus I am left very unsatisfied.
Rude staff, tell you what you want to hear, hit you with hidden costs, then 'vanish' your items. Don't pack your gear in expensive boxes, even if that is not the contents, you run the risk of having it disappear.
I have now lodged a police report to the London Metropolitan police to follow up with Anglo as each time I inquire, I am told there's nothing that can be done.
And the items that did make it...All boxes trashed.
NEVER USE ANGLO PACIFIC.
Amazing packing and service and great price. Package went to my contact address rather than delivery address, but I was luckily in the other city so managed to receive it.
From start to our personal effects being collected, the experience has been positive with Anglo.
They were the quickest to respond from the outset, unlike others who relied heavily on web quotes with no follow up, Anglo had someone with us within a week from the initial enquiry, within days from the visit we had a quote, we received some great advice both during the initial visit and all the way along. We adapted what we were taking and again Anglo were quick to revise their quote (within hours of us changingour minds).
The follow up and communication all the way has been superb.
The team who came to pack our goods were personable and did a great job making no mess, ensuring everything was packed suitable for International transportation.
We would have no hesitation whatsoever in making a recommendation to anyone considering using such services. 10 out of 10 so far..
I was recommended Anglo Pacific through a friend who had used them and I was so happy with the service I received. Everyone I dealt with was very professional, efficient and friendly. I'm very happy we chose Anglo Pacific, couldn't have asked for better.
Calling up and arranging a large personal shipment from UK to my home in USA was so easy. Quick quote, fast delivery of all packaging needed and then once the boxes were picked up by the friendly and helpful truck driver the boxes arrived at our house in New Jersey before we got there. Perfect. Will definitely be using Anglo Pacific again and highly recommending. Thanks guys!!!
This is the second time I have used Anglo pacific and I found the experience not as good as when I used them from New Zealand although they arrived on time and packed very quickly when I asked about the size of the packing I was told it was as I was quoted based on the size of boxes not all the space was utilised as well I could be with A few under filled resulting in an additional cost being charged the shipping time I find exceptionally long based on them claiming to have regular shipments to Canada by my last reckoning ships don't take 8 to 10 weeks to sail across to canada any more as sailing ships did back in the old days and I would have to think very had for a good reason to recommend or to use Anglo pacific again
Grreat service from the sales team to the removal team. Were always polite and offical, As there team deals with many moves to New Zealand they new all the customs information and made moving our household belongings easy.
Every one I dealt with at Anglo Pacific was extremely helpful. All my questions and concerns were addressed. Great communication. Nice bunch of people. The crew that came to collect/pack my stuff were very efficient and organized. On the whole I am extremely pleased with this great service and value for money.
We have travelled extensively as a family throughout the world and our experience of packers/deliveries has been poor to say the least. (Our last shipment out of UK took 7 months, and our current one with other provider is still in Gabon since June).
Therfore it was refreshing to deal with such an efficient service, who not only got our personal effects delivered at all, but it only took 24 hours from departure from the UK to arrive at my door in USA.
Brilliant, thank you!
I'd rather leave this to later as the transaction is incomplete - the shipping container has probably not left the UK yet but I can happily say that, I am very pleased with everything so far, the team have been fantastic and everything has been smooth and seamless from the administartion to the 'guys' in the yard; friendships would not be hard to start with any of this team!
Crew that came to the house were excellent - quick and efficient. Goods were taken away in carboard boxes, clearly labeled. Given that the crew had to separate out goods to be shipped to three different locations, they did so without any errors. The goods arrived in excellent condition without a single breakage.
Anglo Pacific needs to spruce up its communications and customer service. I shipped 4 tea chest boxes from Australia to the UK using Anglo Pacfic at the UK end. While it was a breeze dealing with King and Wilson in Australia, it was always an effort to get information out of Anglo Pacific. I had to send multiple emails and make several phone calls to confirm when my boxes would arrive and even then I doubted they would get here. In the end, they arrived a month late and only 2 out of the 4 were still intact. Luckily I had lined the boxes with garbage bags so the items didn't fall out.
Not sure I'll be using Anglo Pacific when I return to Australia.
Everything was very timely and everyone working at Anglo Pacific knew what they were doing and had all the information. I was mostly in correspondent with Dave Bell and he was an awesome customer service agent. He knew what he was doing and always got back on time. He made the whole process that much easier so thank you.
My boxes also reached exactly on time. Everything was done very well.
I recently move to Gozg Malta and used Anglo Pacific to move all my furniture and belongings there. I cannot fault them, they did a perfect job and they also used afirm from Malta at this end called DOM Transport, they did an equally good job here. I would certainly recommend both firms to anybody. I P.
I carried out a lot of research prior to choosing Anglo Pacific to ship 25 years of our belongings and vehicles to NZ from the UK - a 40ft and 20ft containters full in the end; a returning kiwi. I uncovered that Ango contract their own packing teams as oppoposed to some others who subcontact the packing to local removal firms. The pre planning with our co-ordinator was a bit haphazard cause they were so busy; but the Anglo Packing team that arrived were superb - very very thorough export packing. Everything was on time and very professionally done. We got some items on arrival at our request but ended up storing everything for nearly a year with NZ Van Lines. We have not long finished receiving everything onto our new house. We had one broken bowl and one broken wine glass and some minor damage to some exceptionally heavy items - exceptional considering all the movements involved. One tip - New Zealand are very hot on vehichle chassis rust - make sure your car has none, or is repaired before you export! I wanted to write a positive review for Anglo Pacific, because it was very hard to confidently make a choice prior to our move - and overall our exxperience - whilst not all smooth was very good. The key thing is that all our stuff arrived in good condition and on time.
Moving home is a daunting task but moving abroad, welll...what can words say
On investigating and optioning for Anglo pacific I knew I made the right choice. Not just because we shipped items successfully with them before but because they have clearly maintained their high standard of communication ..responded promptly & courteously to emails & Phone calls...no answer machines or endless ringing out or rushing for your money.
Their process is clear and they supplied lots of info to help make things happen smoothly. This seriously reduced the pressure-ta for the tips.
They gladly accommodated my changes for collection of items-showing good care.
It does'nt stop there though! The team that collected & packed my 3 bedroom house into boxes & crates ..were awesome. I'm a DT teacher and even I was impressed with their crate making skills and how delicate and caring they were with my belongings. In my gut I now know they'll arrive safe & sound to Australia.
Anglo Pacific -one word or may be 2. Awesome thankyou.
Having not arranged my things to go to the other side of the world before, I was a little apprehensive! However, Anglo Pacific handled everything professionally and pointed me in the right direction all along. The service was prompt, the packers friendly and efficient, and Juliette, at the other end of my email, extremely helpful.
I have been told that I shall be informed the moment my shipping is on its way. Not sure how long that will be - hopefully not long. If all goes well, I shall be eating Christmas dinner at the table I have just sent to Melbourne!
I would thoroughly recommend this company.
From the moment we contacted them to the point where they took away our agreed shipment it really couldn't have been easier.They turned up on the alloted date and literally just packed everthing so diligently even informing or advising about any specific items which should not be packed. Pre-agreed to store goods in the uk until we give the go ahead -brilliant.
Without a doubt I would use Anglo Pacific again and I highly recommend them.
Maddi was friendly, efficient and very helpful, their pick up driver also helpful and friendly and in general Anglo Pacific's entire service was perfect.
They keep you updated with pick up times, departure dates etc. I found this very helpful.
Cost was a little better than other shippers and my goods arrived in the quoted time and safe and sound in New Zealand.
Thanks Anglo Pacific
Engaging team throughout the process who spoke as though they kew what they were talking about and gave confidence to such a big move from the UK to the USA and they have delivered on their promises. Anglo-Pacific were quick, efficient and tidy when packing our belongings.
A very professional company and a pleasure to deal with
Right from the word "Go" everything went sooo well.
Friendly office staff- excellent programme of packers, all working as a team under
Bo the foreman...they all knew where to go and what to do in such a short time.
We even had time for a chat and a spot of lunch. The house was left clean and tidy
with all rubbish etc being taken away. Even the container arrived early and all my goods were off to the Port of Felixstowe .....the guys worked like trojans and I can't praise
Anglo Pacific enough......a truly professional company.
Fingers crossed I will have the same experience upon receipt of my belonings at the other end!
Emigration is a very stressful time and Anglo pacific help guide me through the maze of shipping our belongings at every stage. Helping to take some of the pressure off.
They were great at advising what should and should not be shipped, very prompt at replying to all my queries and overall very friendly and professional.
Compared to other companies I approached, Anglo pacific seemed to activity want my business and go out of there way to win it with price negotiation, appointments and packing in Saturdays. Where as others seemed apathetic at best.
Sean came to the house and assessed what was to be shipped; he provided a very friendly service and sound advice - his professionalism was key the whole experience. Anglo Pacific managed to accommodate our needs despite it having to be squeezed in at their busiest time. The pack and move happened like clockwork, the team was very professional and courteous. All the paperwork was handled efficiently and accurately. I have the information needed to know arrival and can even track the cargo ship it is on in real time.
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