Anglo Pacific PLC reviews

Anglo Pacific PLC reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

Top Quality service - Highly recommend

We have just used Anglo Pacific to relocate our household plus car to New Zealand. The whole process from start to finish was entirely professional, great communication and a team of people who really cares. I wouldn't hesitate in using them again.
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Review by confirmed purchaser

Very good service - so far

The service was professional, timely, and fairly priced. Every part of the packing up and moving process was as outlined, with accurate estimates and timely arrival and departure. The other half of this review will be when the items arrive.

When using AP previously, many items we broken upon unpacking, despite being crated and insured. The rectification process was a mess, i.e. forms, quotes, repairs, emails. It took weeks and a lot of frustration. In the end we were paid what AP decided they would pay and we have a lot of "repaired" original artworks now in our possession! Lesson learned - don't ship anything that cannot be simply replaced. If it is antique or unique - don't ship it and if you do, don't expect to be compensated well fin the event of damage!
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Review by confirmed purchaser

Above and beyond the usual standards of english efficiency

From the outset they were showing the serious service they were to provide, with the prepacking instructions and guidance, to help anyone going through the difficulties of a house move, the detail was very well thought out and the efficiency of the packers made me think we had foreigners doing the job. Far above the usually efficiency I would associate with Britian, even the telephone answering and back office support which usually is rubbish here was beyond excellent. Hope they can maintain the standard.
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Review by confirmed purchaser

Great company, very helpful and flexible

Very positive experience, got our move organised in a very short timeframe, everything worked perfectly. Highly recommend.
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Review by confirmed purchaser

Professional, courteous and excellent service. Just need to see what happens at the final destination.

The site manager was very good and in-depth knowledge of overseas transfers etc. He was frank on timelines and costing. Was very clear on what I needed to expect with their door to door service. On the day of packing, the team was very efficient and careful with our personal effects. Since the cargo is still en-route, will have wait to see the service provided at the other end.
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Review by confirmed purchaser

Highly satisfied, great value and excellent service throughout

I had 9 boxes to ship back to NZ from London at the end of 2013, including a bike. The boxes were delivered at a convenient time, with the ability to get as many as you want, with the excess able to be returned free of charge.
On pick up day, I hadn't been able to dismantle my bike in time, but the pick was rescheduled free of charge which was highly appreciated. The boxes were picked up on the new date, and throughout the journey back to NZ I was kept informed of expected arrival date at various times.
On arrival in NZ, I was contacted by the agent in NZ, and was advised of the next steps which was to send in the customs forms, copy of passport and pay $56, which I duly did. I received a phone call once this had all been received to arrange a convenient delivery time. The delivery arrived on time, and was extremely pleased that everything was in order, with the bike packed in a wooden crate which was great.
All in all, fantastic service from start to finish and I highly recommend Anglo Pacific.
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Review by confirmed purchaser

An unforgettable service that I will always remember.

If I had to send a parcel/ parcels home again, no other company can get me to hire them, but Anglo Pacific. Before I got in contact with this company, I called quite a few and was dissatisfied. These companies were expensive, including my college, and only deliver boxes to certain countries.

I went on line and typed my question "Where can I get a company to deliver my items to the Caribbean." A number of companies came up, and I sent emails to about five, but only Anglo Pacific responded in less than a day.In less that two days, boxes were delivered to me and all the documents to be filled out were sent on line.

But one thing that would always stand out in my mind, I did packed some food items in my boxes that should not have bee inside. One of the Dispatching Clerks contacted me inquiring what to do with them, if to return them to my University or what, I choose for the return. But according to some companies' policy, my food items would have been dumped. Thanks to Campbell, Gail and Christine. Good work, good service!
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Review by confirmed purchaser

Not as good as I'd thought

We thought the packing was good but when we arrived the two items that we had insured were broken. This I feel was partly due to the way they were packed - wrapped with a bit of tissue and stuck at the bottom of a large box with books going on top of them. Duh??!!

The second disappointment (and our friend who has just moved had a similar problem) there was a long delay in invoicing us for our air freight and even after we had paid, Anglo still had not realised and hence, had not sent our air freight off. All in all, the air freight (which had all the urgent stuff) took four weeks to get here I stead of the usual 5-7 working days.

On the plus side, staff were polite and helpful and all our things arrived.
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Review by confirmed purchaser

Very happy with the service at both ends

I organised the UK end of moving my son's furniture to New York. The guys who came to pack and collect it from the storage unit were first class, arrived bang on time, were really cheerful and helpful. Shipping took over 7 weeks, but the delay was down to very bad weather in NY which meant it couldn't be unloaded, so outside of the company's control. My son will review his end separately but I gather he had an equally good experience and the delivery guys were very professional.
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Review by confirmed purchaser

Anglo Pacific are professional and efficient.

The whole process was a pleasure from start to finish. Nothing was a problem from dealing with the office staff to the guys who worked hard from the moment they arrived to the minute they left. Amazing company. Everyone made the move completely stressless. I cant praise them enough and I would recommend them to anyone. Thank you.
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Review by confirmed purchaser

So far so good, good have left us!

Was very happy with communication, prior to collection of our items and then the packing and collection went as well as could have hoped for. Awaiting updates on progress.
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Review by confirmed purchaser

Superb service. Highly recommended.

Excellent service from the outset. Goods will take sometime to arrive at new destination so can only comment upon their arrival. However - previous shipment took a lot longer to arrive destination end due to Anglo's overseas partner which let that particular shipment service down somewhat.
That said the packing crew were first class and can't be faulted at all.
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Review by confirmed purchaser

Excellent service provided throughout the move.

I was very happy with the service provided. From the initial quote to the goods arriving in South Africa.
Perhaps the only issue is that despite all the information provided, there were still a lot of unanswered questions around the process and restrictions, etc, But they were always quick to provide answers when I contacted them.
The packing itself was very quick and efficient, and nothing was damaged.
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Review by confirmed purchaser

A* All The Way!

We really couldn't have asked for more, from the staff in the office (who listened and reassured), Paul, the agent who came round to do the estimate, Daniela our Move Coodinator, to the lads who came round to carefully pack up our worldly belongings and ship them off. All were professional, reassuring and friendly and without them the whole experience would have been hugely stressful, they took that out of the equation and made our what is rather a difficult time very much easier. A highly recommended A* service with a friendly approach.
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Review by confirmed purchaser

Excellent service with good communication

Having recently arranged for me and my partner to emigrate to Australia we turned to Anglo Pacific to ship our personal belongings. The quote was prepared quickly, packing boxes of various sizes were delivered when requested and everything was put in to place. We were even given bubble wrap, packing paper and rolls of tape too. On the day that the boxes were packed and collected, the Angle Pacific team that turned up were both helpful and polite. What was to us a very nervy affair, having to ship our items to the other side of the world, became a very easy process. I would and always will highly recommend Anglo Pacific and would use them again if the need arised
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Review by confirmed purchaser

Excellent service.

No problems whatsoever. A great service from when our belongings were picked up to when we received them again on the other side of the world. Not one item was misplaced or damaged. Many thanks!!
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Review by confirmed purchaser

Excellent Customer Service

This is the second time I've used AP to ship my things back to Australia and on the customer service level and rapid response coupled with on time pick-up is excellent. Happy to recommend them.
Now, just hope my stuff arrives safe and sound again ;o)
Cheers guys,
Matt.
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Review by confirmed purchaser

Very helpful, excellent communication!

Was a pleasure to deal with Anglo Pacific, from the very start they were very helpful and kept up the good communication at all times! Can only recommend!
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Review by confirmed purchaser

Best service, friendly, helpful and genuinely a nice bunch of people!

The best thing about Anglo Pacific is that they are not pushy to tout for your business, or constantly pestering you. From the very beginning, they provided you with the info you need, the best prices and options for your move, however big or small. Totally reliable and friendly, they adapt around your situation and needs. Plus - they managed to fit in my shipment early, which was a bonus!
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Review by confirmed purchaser

Guys were Great

So far so good, but you're asking me to review before I've received my shipment...

So we'll see if anything is damaged/lost at the other end.

Do I have an option to review you again at the end?
Anglo Pacific Plc

Reply from Anglo Pacific Plc

You most certainly do. Trustpilot is an independent review site. You may return at any time and update your review.

Anglo Pacific Plc Details

Baggage Shipping

Anglo Pacific commenced trading with youthful entrepreneurial spirit and drive in 1978 as a specialist shipper of personal effects for London's young Antipodean community. The company arranges door-to-door shipment of owner packed goods by sea, air or road worldwide and, to this day, remains the market leader in this specialist field.

International Removals

Anglo Pacific is one of the largest international movers in Europe and recommended by all the leading visa agencies throughout the UK. Nothing is too small, too large, too complex or too much trouble. From the outset, everything is planned - from packing, collection and shipping, to final delivery and unpacking at destination - for migrants, returning foreign nationals, diplomatic staff & corporate personnel on secondment. Our packers are fully trained to BAR Export Packing Skills Level 2, the highest industry award, and utilise only the finest quality materials available. We also offer worldwide inbound services for customers relocating to the UK and continental Europe.

Trade Shipping

Our Trade Division offers full and part load container services to numerous worldwide destinations. Removal companies throughout the UK seek our assistance and expertise to dispatch their international shipments.

Fine Art Shipping

Our Fine Art Division specialises in the packaging and international transport of antique and reproduction furniture, traditional & contemporary works of art, sculptures and items of architectural merit. Our client base includes leading antique dealers and bespoke furniture makers such as David Linley Furniture. Anglo Pacific is also contracted by interior designers and antique dealers from around the globe, and handle shipments from a single item to the entire installation of a hotel with care and precision.

Car Shipping

Classic or convertible, motorbike or scooter, caravan or boat, whatever your chosen mode of transport you won’t want to leave your precious cargo behind when you relocate and with Anglo Pacific you don’t need to. Each year we handle thousands of individual shipments and work to internationally recognized quality standards to ensure that your wheels (or craft) arrive in tiptop condition.

About Our Company

Anglo Pacific commenced trading in 1978 and has become the UK's largest independent international mover. We've been in the business for 35 years and during that time we've delivered more than half a million consignments of personal & household effects worldwide, exactly as promised. We employ around 150 staff at secure HM Revenue & Customs approved premises in London, Manchester and Glasgow and cover the entire UK. At Anglo Pacific we thrive on repeat business and personal recommendations and therefore have a vested interest in everything being completed to our customers' total satisfaction.

Visit Anglo Pacific PLC

Contact information

Call us on: 0800 633 5445
We live here: 5/9 Willen Field Road, Park Royal
NW10 7BQ London
United Kingdom

Category

Anglo Pacific PLC is ranked 5 out of 17 in the category

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