Dishonest, and not customer focused.
I used Anglo Pacific to ship 3 continers of belongings from UK to Oz.. One of the containers had two vehicles in it and when it got to port in Oz, i quickly learnt that the charges i thought were included, were not. I am not talking about Duty and GST etc as i was expecting these, but a further 2800 over and above the quote provided by the salesperson were not. He would have known about these, however failed to disclose these openly. Their collection agent also wrongly advised me about thier process in the UK which incurred additional charges of 600 at the other end. I emailed the MD Mr [name] and all he wanted to do was hide behind their paperwork saying that it is all in the fine print provided. Additionally, the collection agent was a sub contractor and not employed by Anglo Pacific and therefore Anglo Pacific could not be held liable on his behalf. I will never use them again and will be advising my company and anyone else i can not to use their services if they are looking for an honest company to deal with.