Right from the word "Go" everything went sooo well.
Friendly office staff- excellent programme of packers, all working as a team under
Bo the foreman...they all knew where to go and what to do in such a short time.
We even had time for a chat and a spot of lunch. The house was left clean and tidy
with all rubbish etc being taken away. Even the container arrived early and all my goods were off to the Port of Felixstowe .....the guys worked like trojans and I can't praise
Anglo Pacific enough......a truly professional company.
Fingers crossed I will have the same experience upon receipt of my belonings at the other end!
Emigration is a very stressful time and Anglo pacific help guide me through the maze of shipping our belongings at every stage. Helping to take some of the pressure off.
They were great at advising what should and should not be shipped, very prompt at replying to all my queries and overall very friendly and professional.
Compared to other companies I approached, Anglo pacific seemed to activity want my business and go out of there way to win it with price negotiation, appointments and packing in Saturdays. Where as others seemed apathetic at best.
Sean came to the house and assessed what was to be shipped; he provided a very friendly service and sound advice - his professionalism was key the whole experience. Anglo Pacific managed to accommodate our needs despite it having to be squeezed in at their busiest time. The pack and move happened like clockwork, the team was very professional and courteous. All the paperwork was handled efficiently and accurately. I have the information needed to know arrival and can even track the cargo ship it is on in real time.
I used Anglo Pacific to ship 3 continers of belongings from UK to Oz.. One of the containers had two vehicles in it and when it got to port in Oz, i quickly learnt that the charges i thought were included, were not. I am not talking about Duty and GST etc as i was expecting these, but a further 2800 over and above the quote provided by the salesperson were not. He would have known about these, however failed to disclose these openly. Their collection agent also wrongly advised me about thier process in the UK which incurred additional charges of 600 at the other end. I emailed the MD Mr [name] and all he wanted to do was hide behind their paperwork saying that it is all in the fine print provided. Additionally, the collection agent was a sub contractor and not employed by Anglo Pacific and therefore Anglo Pacific could not be held liable on his behalf. I will never use them again and will be advising my company and anyone else i can not to use their services if they are looking for an honest company to deal with.
Anglo Pacific's team from UK all the way down to HK and from survey to organisation, packing, removal and shipping are great. I expect services in HK for delivery to be equally good. I am glad I chose the right removal company!
The booking process and packing has been very good and professional. They weren't able to tell us exactly what time they would arrive to pack and pick up our stuff until the day before, which was a little annoying, but overall we have been very happy with the service and would recommend them.
Thank you to Ziggy and the team! From the moment I contacted you for a quotation back in March, to the arrangements for containers, collection, shipment in May to now the delivery of my consignment in SA in August, everything has run smoothly and without any concerns on my part. Your communication, explaining what was required from me and all the documentation, the time spent to answer all my questions, taking care of me as an individual and understanding my personal situation has been so incredible and superb. You guys do a fantastic job and I would and have recommended you services to friends. Thank you so much for everything you do and have done for me. Excellent service!!
First time using a shipping company and at every step I found Anglo-Pacific very helpful, prompt and efficient. Everything arrived pretty much on time, teams in UK and overseas very helpful and made the whole process incredibly straight forwards. Had read some negative comments online about Anglo Pacific but our experience was fantastic (and very well priced)
Just thought I should let you guys know how professional Anglo Pacific have been. As i live in Australia I was unsure who I could trust to pack up my London apartment . From the first phone call through to them liaising with a friend in London to receiving my invoice the service has been 5 star... Thanks AP
We entrusted the transfer of our complete house contents, car, motorbike piano and harp to Anglo Pacific for transit to Sydney from the UK. From day one when their representative Terry visited to outline the process through packing to loading, the company were extremely professional and excellent. They were vey knowledgeable and so helpful with any questions we put to them. Jenny was assigned to assist us and I can only say what a valuable asset she was to us, nothing was too much trouble. We would both highly recommend Anglo to anyone considering exporting.
Anglo is a most professional company.
Babs & Adrian Preece
I have been very impressed with their efficiency. The removal team came when they said they would and worked tremendously hard on a very hot day. I was amazed at how many of my goods and chattels they managed to stow in the container and I can now track its journey to the other side of the world. A very good price too, just under double what my last move cost and that was thirteen miles not thirteen thousand!
I found Anglo Pacific on the internet and with in a few hours of asking for a quote to take Excess baggage South Africa I was contacted by phone. I explained that It was a remote area of South Africa and had a complete quote within a few days. The quote was very reasonable so I decided to use them. I was living out of London and received rapid service and good help in packaging and despatch of baggage. I also realized I needed to add a bag and this was received with no problems and added to my consignment.
I was notified as to when my goods were shipped and then contacted by the South African agent for necessary paperwork before they received the baggage.
The bags arrived safely with in the promised time. All in all I was very impressed with the service I received from Anglo Pacific and their South African Agent & would not hesitate to recommend them to anyone.
The only small blip was when I was tracking my consignment and found it was still at sea when in fact the ship had docked and they were well on their way to Johannesburg.
Anglo Pacific were good throughout the whole process (which, in my case, was actually quite a straightforward one). The initial communication gave me confidence and it was good to be able to speak to one very helpful person (Pat) as I was organising the move from overseas. The Removal Day went very smoothly and everyone was efficient and helpful - and flexible as I added in a piano which hadn't been on my original list.
When we were looking to move to Melbourne, it was vital that we found a company who would be as helpful as possible as it is hard enough moving to the other side of the world as it it.
I have been so impressed with how easy this whole thing has been. From the very first phone call to the last before our stuff was shipped it has felt like I've been dealing with friends. Everyone is so helpful and friendly. This is an excellent company and I would recommend them completely.
Staff are friendly and helpful enough. All packaging is included and no loss or damages to my belongings. Boxes arrived well within the specified range of weeks.
I would definitely recommend Anglo Pacific, It was stress free and I felt confident that my possessions would be looked after. The staff over the phone were very friendly and understanding and the staff that came to my house to wrap and remove my possessions were knowledgeable and very friendly.
After reading a lot of horror stories on-line regarding shipping, I am glad that I chose Anglo-Pacific for my shipping. For the most part, I did not experienced any problems.
Although My stuff were already packed and in storage, the removers were on time, they repacked all my boxes into bigger boxes, crated the TV and tidied up the empty boxes afterwards. A couple of days later I received the correct size of my shipment, which I am glad to report was lower than the original quote and therefore cheaper.
The shipment arrived at the port of Toronto at around the ETA given to me by Anglo-Pacific, but then it took almost a month for my stuff to be delivered to Montreal. I should point out that this was not Anglo-Pacific or Focus Moving (Destination Agent) fault, more like mother nature due to floods etc. However my problem with Focus moving was the lack of proactive communication especially if a client is desperately waiting for their belongings. I have to either call or email them to get any information or update on what is happening.
I will use Anglo-Pacific again and have no problem recommending them for anyone shipping to Canada.
Nothing was broken.
Great experience of this company, now dealt with 2 lots of emigrants goods and chatels for my family and they have been wonderful. The packers are top class, they know their stuff and wizzed thro the packing days. Phone experience excellent, polite, helpful and funny too, love that Doug. !!!
Anglo Pacific were very helpful in everyway with very professional staff . The three men John John& Scott worked very hard and are a credit to the company. I would recommend Anglo Pacific 110%
I have already recommended Anglo Pacific to friends needing to send household items from the UK to NZ, and will continue to do so. I had contacted AP after a good review from a friend, as well as a couple of other companies to check prices/availability. AP came through first with both, and I would not consider using any other company.
From quoting - with good clear information from Rhys - to follow-up from Alana and the team, to the packing itself by a team who worked quickly, cheerfully and as unobtrusively as possible, AP nailed it; and that included the fantastic, made-to-measure crates for cherished art works. We were impressed! There was one small breakage, but for a 12,000 mile journey, plus handling at busy warehouses and ports at either end, that's absolutely acceptable.
Thanks AP and the team
We used them to ship goods from London UK to Washington DC. Our experience of those organising things in the London office, and the two men who came to the house to pack our things, was that they were courteous and went out of their way to be helpful, even when the goalposts were changed last thing. The office responded promptly and politely even when I kept referring to them by the wrong name (sorry Kat)!
I would also recommend them as really good value for money.
I contacted Anglo Pacific about household move to Australia. From the initial visit from their estimator through contact in advance of uplift to the arrival of the actual packing team, they provided an extremely helpful and professional service. In addition though it wasn't the deciding factor in engaging them, they also provided a most competitive quote.
The actual packing team were very impressive in the way they dealt with some really "awkward" items and were fast but careful and very efficient.
Given the experience of others I know, getting a good firm can be quite difficult. I would have no hesitation in strongly recommending Anglo Pacific to anyone looking to have their belongings shipped abroad. You could not be in safer hands.
Relocating was a daunting prospect to my family and I, particularly the shutting up shop in the UK and moving all our possessions half way around the World. I figured expect some minor damage (property or goods) or some communication problems along the way, however I was proven wrong on both counts with Anglo Pacific. Their attention to detail and friendly approach made us feel really comfortable that everything was in good hands. The team were punctual and professional and I would definitely recommend them to anyone wishing to make the bold move that we did June 2013 (Manchester to Perth, Australia)
Being old and only reasonably computer literate I have to say that Anglo Pacific dealt most patiently with my panic stricken emails and phone calls every time a new problem, (usually with government red tape) arose. Because the staff is mixed English and kiwi there was always someone who understood the requirements at both ends. When the shipment arrived we received a delighted email from our son who said everything was in good order and the large mirror he was a bit worried about was very well packed and arrived without any damage.
AngloPacific staff were also very helpful in giving advice on things I hadn't even considered eg. the need to prove to NZ customs that the goods were being imported for personal use, not to sell. They even knew which documents I needed to obtain to prove it was family furniture that had been handed down. I would never have guesse, had they not told me, that my father-in-law's death certificate might be helpful!
All in all a very helpful firm to work with from the initial phone call to the packers who did a swift and careful job with great efficiency.
The team were amazing! Upon arrival Roy introduced himself, Lee and Matthew as our dedicated AngloPacific packing team, he then requested an understanding of what the layout of the flat was and what preparation we had done to guide them on what to pack vs. what not to pack! Roy then collaborated with his team on how the work should be split and in what order and where they would work together... true operational excellence if I've seen it... they completed their work with professionalism and good humour throughout the day as well as flexibility where required..stopping to help us out when needed and aligning with our security team on parking, lift operations, storage access and anything else required....
Day two was hardly different, except Matthew had the day off and we had Tyler and Terry in addition who were also so lovely, professional & efficient, I have to say the team was a perfect combination of hard grafting, kind and humorous individuals who i really hope get some recognition for their work....they were clearly true advocates of the Anglo brand and I will certainly be raving to everyone I know that needs a relocation expert on the great work of AngloPacific....
Extremely professional, turned up when promised, competitive quote, experienced packers, cost actually reduced after packing completed.
Highly communicative, nothing too much trouble.
Get three quotes if you want, but if you get a cheaper one, perhaps you will not get the level of service that should be the industry benchmark.
We decided on Anglo Pacific as we were impressed by the professionalism at the offset from Anton, everyone was so helpful. Christine was always there to help with any of my questions and worries and has told me she is still there to help if we need it, although we are now in Australia. A big Thanks gos to the boys, Mark, David and Phil the movers, the made the whole experience easy and stress less, they were amazing.
Again many thanks to the whole team
Everything went as I hoped.Quick response,with information,equally quick with quote.
After accepting date arranged.They arrived on time,and there packing was excellent ,having packed antiques as part of my job I know good packers. I now await my affects arriving In Thailand,safe and sound.will let you know on there arrival.but I am confident all will be as good this side as the UK side.
Anglo Pacific is just amazing. Not only did they pack my item to basicly withstand just about mishap imaginable, but they were also incredibly speedy and very communicative. I will now only use Anglo Pacific. They are truly that good.
From our very first contact up to the time our goods went into the container i can honestly say that we never had a single hitch
Everyone involved with Anglo Pacific were professional efficient and polite
I would not hesitate to recommend them and use the again in the future
I was quoted for a 10 day courier to door service but when the collection man turned up his instructions were apparently to ship by sea, which is a 3 month transit. So things that I expected to have home before I arrived are now lost at sea somewhere. Other than the administrative mix up, the staff are very helpful.
1. All items that were shipped from the UK arrived at our home in SC, USA, great appreciation to Anglo Pacific for making that happen
2. Even after all the travels & storage time, not one piece of furniture was damaged or any packed item broken. Special thanks to the amazing job done by the packers at Anglo Pacific.
3. In both cases at the beginning (packing phase) and at the end (delivery phase) everybody was very courteous, polite and committed to doing an outstanding job on our behave. The firm need to be commended on their great customer service.
I've just sent a fairly small box of about 35kg to Cape Town, and I really had wonderful service from this company.
Within minutes of my on-line query, Ziggy Sirgel got back to me and explained in clear terms what my costs would be. He and his colleague Wouter went out of their way to assist me in what was not a large order for their company and their personal service left me with a really good feeling about Anglo Pacific.
I went to their offices and their reception staff were also welcoming and helpful.
I'd had some bad experiences before this, being hit by hidden costs etc., and this was a welcome change.
If I ever send freight from UK again, well, I'd use them any day.
To reply as a company, please log in to your business account.