i paid £3.95 for postage to receive goods quicker as my vet recommended hill's products for my cat and the free postage delivery times was 3-5 days. Even though i paid extra for quicker delivery my order still took 5 days to arrive AFTER being dispatched 4 days after ordering. Very disappointed.
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Sorry to hear that you are unhappy with the time taken for your order to arrive. The express delivery option ensures next working day delivery from dispatch. However, I can see that there was a small delay with dispatching your order, so as a good will gesture I will arrange for the express delivery charge to be refunded for you today.