Having done my homework and shopped about online I had found aquabliss to be by some way the cheapest shop, but what was the quality like? I took a punt on them and I haven't been let down. Great products, my toilet is perfec andt my wife is over the moon, it seems I have done something right for a change. Thanks aquabliss
My bathroom is now my favourite room in the house, I bought a freestanding bath and some taps that stand on the floor from aquabliss.co.uk it arrived in two deliveries on the same day, the bath arrived on a pallet and this was booked in with me, I had to have it delivered on a certain day so I could remove the windows on my house to get the thing in lol the tap been dropped off by TNT really quick and painless. I now love nothing more than a long soak in my new bath after a tough day.
The website is so easy to use, it made the whole process so much more enjoyable. I placed the order back in November and have been meaning to leave a review since then but to be honest with installing the goods and having family round over the holidays I have not got around to it until just now. Anyway, really happy with my shower door and the Ultra low profile tray, they were delivered a lot quicker than I had anticipated especially with me living up in Inverness and these guys are in England. Thanks again. Happy New Year
I placed my order on the 23rd of December by calling and speaking to a member of staff. I needed the toilet in time for the extended family arriving for Christmas. As usual i'd left it until the last minute. I ordered at 4pm and had the item delivered on the following morning. Christmas eve ! If santa did bathrooms then he use these guys as reindeers. Quick easy and excellent. Thank you !
We purchased a toilet from Aquabliss - lovely toilet but entirely useless for the last 2 months. We picked it up and when it was installed we had no handle (hard to use a toilet that you cannot flush!) We called and told them, provided pictures for proof, 2 weeks later still no handle, called again and was assured they would send it out and we'd get one in a couple of days. Still no handle, a week later called again. Was told we'd get a tracking number to go with the newly shipped handle. No email arrived and about 4 days later, we did then receive a handle. When our plumber went to install it, it was the wrong handle. Had to write to them, again, and we've been told we'll receive a new set - I am still waiting and holding it in! As I said to them, this would almost be laughable except we're living it. They seem to refuse to take a real look at the problem and resolve it, something is seriously amiss with their distribution centre (I've heard from their staff that other handles were missing) and it seems no one wants to be truly accountable for the issue and making sure the customer has a product that can be used.
Do they save you money? Possibly. But after a certain point the money saved on a useless product, well is just flushing money down the drain (which seems to be the only thing that can be flushed down this toilet's drain!)
I bought a shower enclosure and a shower tray from Aquabliss, it looked lovely online and it didn't disappoint when it arrived either. The shower tray itself was damaged when it arrived and I didn't notice until I opened the packaging later that afternoon, I called Aquabliss and was asked to send a couple of pictures of the damage to the email address and within a couple of days a replacement arrived. Easy as that. I love my shower and I will most certainly be using Aquabliss for my next project in the new year.
Tried to order 2 weeks before my plumber was due to start. The job was pushed forward which meant a frantic call to Aquabliss.
My plumber had offered to buy me a loo locally and boasted what a great deal he could get me. He was even surprised at the price and doubted the quality but I'd heard good things from a family friend.
The staff were as friendly and helpful as possible. I informed them of my dilemma and I had delivery arranged for the following day.
Couldn't ask for a better service. Delivered on the morning just as the plumber arrived to do first fixings. We were delighted at the quality of the product. I've seen an identical toilet for 240 notes and I'm so glad I stuck to my guns and ignored the plumber. He was surprised at how easy to fit and took him about 30 minutes to install it which again saved me money :)
I bought the Zero toilet with slow close seat. Even the mother in law wants one lol and I have an extra 200 notes in my pocket just from money I've saved. Win win !
I am a plumber in yorkshire and use aquabliss all the time, I have never had any issues with getting replacement items, obviously damages happen and on the couple of times this has occurred aquabliss just ask for a couple of pictures and then a replacement is on its way no bother. It is sad to read that some people are not happy but I and many others use them regularly. Great products, great prices, great service
I placed my order on 5 October (for a shower tray, enclosure and shower) and waited until 17th for delivery - very slow delivery which only happened after threatening to revoke payment with credit card.
I was promised a pallet delivery which is a polite way of saying their going to leave it on the road. when the delivery arrived - no pallet, the courier had taken it off for their convenience of fitting my delivery in their van.
the delivery guy was really nice, and he carried each part of the delivery inside. the glass to the shower tray weighted 57kg along.
13 days later my plumber carried the shower tray upstairs to fit it, took off the outer wrapping (leaving the inner wrapping intact) and there was a hairline crack on the tray.
Aquabliss refused to replace it.. saying we should have noticed the damage through the obscure plastic bag!! and that's what they've stuck to. clearly no one has ever introduced them to the sale of goods act and their responsibilities as a seller.
this is now being pursued through paypal, our credit card provider and the OFT .
the twist in the tail is that the inner wrap was still intact on the shower tray, and not damaged, which makes me believe the goods left Aquabliss Ltd damaged.
I bought some stuff for my bathroom a couple of years ago and it arrived in good time. No problem. Doing the loft out as a bedroom with an en suite I knew exactly where to go, these guys helped me out and offered me advice with what would work and what wouldn't, in the end we went for a D shape enclosure which is absolutely perfect. I couldn't be happier, I've already sent a couple of people their way and I wouldn't hesitate in recommending aquabliss to anybody
I purchased a Milano shower cubicle and tray from this company in November 2012 - invoice reference 8448 whereupon the goods were delivered damaged and in damaged packaging.
The MD has shown a blatant disregard of my complaint for goods being delivered damaged from Aquabliss. He preferred to imply that the goods had been damaged after delivery, despite us advising of the problem within hours of the delivery and upon unpacking the goods. He never returned our calls and blanked any form of communication.
We were awarded a full refund of the cost of the goods, plus costs in a Judgment at Stockport County Court on 10th June 2013, based purely on the information and photographs. The Judge was satisfied that the goods were not of saleable quality when dispatched from Aquabliss. To date Aquabliss have not refunded the amount due nor collected the damaged goods
I accept some customers may be happy - but I certainly am not and Aquabliss continue to remove my reviews daily as they only like favourable ones - I will pursue this until I get the money the Judge awarded me
Just had my order from the guys at aquabliss and they didn't let me down everything arrived on time and good prices, not the 1st time I've used them and it won't be the last its a shame i didn't know about the review site sooner
I bought two items (Jan 2012 and Dec 2012), on both occasions I received good quality products, prompt delivery, excellent advice, service and back-up. With the first shower I neede a D shaped shower enclosure to fit a small room and on the second the largest possible opening to fit over an already sited 900 quadrant base. This company needs flagging up as excellent compared to some of the charlatans I have come across on the web. I am sorry to read the few negative reviews and from my experience am surprised that aquabliss have not managed to resolve these issues.
Delivered ordered sanitaryware exactly when they said they would, really pleased with the quality of the items and when unfortunately I found that there were a couple of bits missing from a sealed box they went out of their way to locate some and got them out to me at 8.30 the following morning. Being just before Christmas I am so grateful I ordered from them!
Purchased from aquabliss a cloakroom showeroom thingy. Basically a bog, basin and shower. I wasn't too bothered about the quality, my budget was cheap and cheerful and anything would do. I was impressed to find that the items, although heavily discounted, were excellent quality, manufactured to a high standard and actually better than my so called posh bathroom upstairs. I will definitely come back to them to furnish my other 2 bathrooms and have been told I'll get even more discount on my next order. A very happy customer !
”My sister recommended this company to me and I have recently purchased a full bathroom from the taps right down to the soap holders! It was effortless! Thank you Aquabliss for making it a painless experience!” x