Tried to order 2 weeks before my plumber was due to start. The job was pushed forward which meant a frantic call to Aquabliss.
My plumber had offered to buy me a loo locally and boasted what a great deal he could get me. He was even surprised at the price and doubted the quality but I'd heard good things from a family friend.
The staff were as friendly and helpful as possible. I informed them of my dilemma and I had delivery arranged for the following day.
Couldn't ask for a better service. Delivered on the morning just as the plumber arrived to do first fixings. We were delighted at the quality of the product. I've seen an identical toilet for 240 notes and I'm so glad I stuck to my guns and ignored the plumber. He was surprised at how easy to fit and took him about 30 minutes to install it which again saved me money :)
I bought the Zero toilet with slow close seat. Even the mother in law wants one lol and I have an extra 200 notes in my pocket just from money I've saved. Win win !
I am a plumber in yorkshire and use aquabliss all the time, I have never had any issues with getting replacement items, obviously damages happen and on the couple of times this has occurred aquabliss just ask for a couple of pictures and then a replacement is on its way no bother. It is sad to read that some people are not happy but I and many others use them regularly. Great products, great prices, great service
I placed my order on 5 October (for a shower tray, enclosure and shower) and waited until 17th for delivery - very slow delivery which only happened after threatening to revoke payment with credit card.
I was promised a pallet delivery which is a polite way of saying their going to leave it on the road. when the delivery arrived - no pallet, the courier had taken it off for their convenience of fitting my delivery in their van.
the delivery guy was really nice, and he carried each part of the delivery inside. the glass to the shower tray weighted 57kg along.
13 days later my plumber carried the shower tray upstairs to fit it, took off the outer wrapping (leaving the inner wrapping intact) and there was a hairline crack on the tray.
Aquabliss refused to replace it.. saying we should have noticed the damage through the obscure plastic bag!! and that's what they've stuck to. clearly no one has ever introduced them to the sale of goods act and their responsibilities as a seller.
this is now being pursued through paypal, our credit card provider and the OFT .
the twist in the tail is that the inner wrap was still intact on the shower tray, and not damaged, which makes me believe the goods left Aquabliss Ltd damaged.
I bought some stuff for my bathroom a couple of years ago and it arrived in good time. No problem. Doing the loft out as a bedroom with an en suite I knew exactly where to go, these guys helped me out and offered me advice with what would work and what wouldn't, in the end we went for a D shape enclosure which is absolutely perfect. I couldn't be happier, I've already sent a couple of people their way and I wouldn't hesitate in recommending aquabliss to anybody
I purchased a Milano shower cubicle and tray from this company in November 2012 - invoice reference 8448 whereupon the goods were delivered damaged and in damaged packaging.
The MD has shown a blatant disregard of my complaint for goods being delivered damaged from Aquabliss. He preferred to imply that the goods had been damaged after delivery, despite us advising of the problem within hours of the delivery and upon unpacking the goods. He never returned our calls and blanked any form of communication.
We were awarded a full refund of the cost of the goods, plus costs in a Judgment at Stockport County Court on 10th June 2013, based purely on the information and photographs. The Judge was satisfied that the goods were not of saleable quality when dispatched from Aquabliss. To date Aquabliss have not refunded the amount due nor collected the damaged goods
I accept some customers may be happy - but I certainly am not and Aquabliss continue to remove my reviews daily as they only like favourable ones - I will pursue this until I get the money the Judge awarded me
Just had my order from the guys at aquabliss and they didn't let me down everything arrived on time and good prices, not the 1st time I've used them and it won't be the last its a shame i didn't know about the review site sooner
I bought two items (Jan 2012 and Dec 2012), on both occasions I received good quality products, prompt delivery, excellent advice, service and back-up. With the first shower I neede a D shaped shower enclosure to fit a small room and on the second the largest possible opening to fit over an already sited 900 quadrant base. This company needs flagging up as excellent compared to some of the charlatans I have come across on the web. I am sorry to read the few negative reviews and from my experience am surprised that aquabliss have not managed to resolve these issues.
Ordered a bathroom suit as was offered a great deal and excellent choice. The staff were very helpful and took good care of me. Very please and would highly recommend Aquabliss
Delivered ordered sanitaryware exactly when they said they would, really pleased with the quality of the items and when unfortunately I found that there were a couple of bits missing from a sealed box they went out of their way to locate some and got them out to me at 8.30 the following morning. Being just before Christmas I am so grateful I ordered from them!
Purchased from aquabliss a cloakroom showeroom thingy. Basically a bog, basin and shower. I wasn't too bothered about the quality, my budget was cheap and cheerful and anything would do.
I was impressed to find that the items, although heavily discounted, were excellent quality, manufactured to a high standard and actually better than my so called posh bathroom upstairs. I will definitely come back to them to furnish my other 2 bathrooms and have been told I'll get even more discount on my next order. A very happy customer !
I got my full bathroom from aquabliss for a ridiculous price, I called up and spoke to a gentleman called Thomas who was very knowledgeable and to a certain extent helped me plan my bathroom, he went through numerous options with me, I must have kept the poor chap on the phone for 30 minutes but he was helpful and chatty throughout. When the stuff arrived it came in good time, the cistern lid was damaged and I didn't notice on delivery but after sending and image via email someone sorted this out and I had a new cistern lid with me within a couple of days. All in all a brilliant company with good products.
I have been in dispute with Aquabliss since mid October 2012, over a shower tray which arrived damaged/faulty.
The MD in person refuses to send someone to inspect it, saying I must pay the postage to return it (40kg). This is not in line with consumer law. So far he has refused Mastercard's Chargeback approach, and the matter is now with the Financial Ombudsman.
This is the worst firm I have ever dealt with in my long life.
Very happy with this company as I ordered a bathroom suite which arrived on time and was also of a higher quality than I was expecting. Exactly what I wanted which was a bonus!
I ordered bathroom suite, it arrived when it was supposed to. Unfortunately the basin was damaged,I contacted aquabliss and a replacement arrived a couple of days later. I expected a lot more hassle and was pleasantly surprised.
Without sounding like a stooge I cannot sing aquabliss's praises highly enough.
We have had excellent service throughout. The staff are informed and empathetic, we had good communications throughout and the end product has surpassed our highest hopes!!
Well Done Aquabliss!!
I was really pleased with both the quality of service and the quality of my cloakroom suite.
I was impressed with the amount of choice there was, and how fast the suite was able to be delivered.
Great website, Great Products and excellent service. Thankyou Aquabliss our Bathroom is FANTASTIC!!
It is ALWAYS a hassle when you are putting in a new bathroom. So anything which makes it easier is great.
So impressed with the helpful service, quality of the goods and the ease of delivery. As another reviewer said why would you go anywhere else?
Has made the whole process less stressful...can't wait to get the job finished now.
I have no reason to use any other company but Aquabliss. The prices quoted where unbeatable. I ordered a full luxury bathroom suite inc. towel rail, taps, shower screen and every part was fantastic quality and cheaper than the basic bathroom suites you find in the likes of your high street D.I.Y shops.
Staff couldn't of been any more helpful, all planned dates for deliveries where stuck to making me one very satisfied customer.
Would certainly recommend using Aquabliss to friends and family
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