Ordered a £1500 shower column with them, I rang before ordering to check delivery time, told 3-5 days. We are putting in an accessible shower for my son who is in a wheelchair. Later on in the evening I received an email, after paying and the money gone out of my account, to say that the shower would take a month to arrive. I responded with an instruction to cancel the order as there was no way I could wait that amount of time for the shower to arrive. It took them ages to respond to me, I rang them a few times and the phone rang and rang without answer. I eventually got an email to say the order will be passed to the cancellation department. I got a refund after a week amazing when they could take it straight out of my bank but couldn't put it straight back in. Disgusting company do yourself a favour and don't bother.
ordered a shower head from them, still hasent come after about a month of waiting. contacted via e.mail loads of times. no response. rang them. phone rang for hours until someone picked up and said would get back to me. and surprise, surprise never did. avoid like the plague!
Purchased a bath from Aqva, which arrived in good time. However it was the wrong specification (my fault). I spoke to Aqva and they said I needed to email them to get a returns authorisation number. I emailed immediately.
After 5 days of repeated phone calls from myself; when on each call I was fobbed off with the response "it will be with you tomorrow" I have finally arrived at today where I have been told that I can simply send it back to them without any requirement for an authorisation number. In addition, they will pick up the bath for me but will charge me double their original delivery charge to pickup!
Having read the other review on here for them I am now going to try and sell the bath on eBay as I don't believe I would ever get my money back from them.
I will never use this company and would highly recommend that anybody reading this does the same. Absolute Joke
Ordered a bath and a bath panel. The wrong bath and the wrong bath panel arrived. We were made to send photos of both before they would do anything. Had one company collect the panel and then another company collect bath all the time refusing to send a replacement until they had received both back. We got another bath from somewhere else as we couldn't wait for them to muck around any longer. They have now had the items back but still haven't refunded our money and aren't replying to emails any more. Avoid completely.
To reply as a company, please sign up here.