The delivery was excellent, I also liked the package...everything was packed in brilliant way. And I was so excited when I received it. I was opening every box and felt so happy that now it is mine.
But the bad thing about my order is that one of the charms from the gift set of three was with the defect and I couldn't stick it on my bracelet. It was a bit of a pain. I tried to screw it harder but it was with the fault and nothing I could do about it. It is a good thing that I bought it for myself and not as a gift for someone, otherwise I would feel really bad.
Honestly, I believe that Argento can check every charm before sending it to customers to avoid such disappointment. Today I've sent the charm for exchange and the manager promised me to post it within 2-3 days.
To reply as a company, please log in to your business account.
Simply return to us by Recorded Delivery (we will refund any postage you incur) along with your invoice with the returns form on the back completed, and we will have a replacement item back to you within 2-3 days of receipt.
Please accept our apologies for any inconvenience, it is incredibly rare that Pandora charms demonstrate a fault like this, and I am very sorry that this has happened to you.