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1 Reviews

Review by confirmed purchaser
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trustpilot stars
trustpilot stars

Beautiful charm but wasn't satisfied with how it was packaged

I loved the charm that I brought my sister for her graduation and was very happy with it. The only issue I had was that I wasn't sure whether the packaging it was delivered in was secure enough considering how much it cost :)
    TrustScore 9.3 / 10
    6,322 Reviews

    Reply from

    Hi Nadia,

    Your item was sent from one of our stores in our retail network. Our stores are unable to send the item in our normal Argento silver bubble wrap envelope (these are sealed by a direct heat transfer process, and we cannot replicate this process in-store due to the machinery involved). I would like to assure you that the envelopes/bags used for dispatch from stores are still study enough to support and protect the product during delivery. If there had been any issue, as a reputable retailer, we would make sure that it was resolved.

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