As my charm order had not arrived by one week I phoned argento and spoke to a very pleasant young man,but however he could not really help me. He confirmed that I had ordered and that it had been sent but told me I had to wait till end of the month to be back in touch if it had not arrived ,and then he would be able to start a process to find out what had happened. I am really disappointed as I could have gone into their shop to purchase as I have done before and as this time the charm was for a gift and not for me I am really disappointed as I still have a while before I can even phone back. As I said the chap was very pleasant but as I usually buy a lot from [external reference removed] and their customer service is first class I am not very happy
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I can only apologise that your order has not yet arrived with you. Your order was sent 2nd class delivery as requested. Over 98% of all Royal Mail deliveries arrive within the lower threshold for delivery we publish, but sometimes delays do occur, and even rarer, items do become lost in the post. Argento is a responsible retailer, and we recognise that it is imperative that customers are not left frustrated when things do go wrong and that any issue is resolved. Royal Mail advise us that they can still attempt delivery up to 15 working days after dispatch. After this time we will be able to initiate our lost in post policy and refund or replace your order for you. If you contact us on 29th July by emailing us at firstname.lastname@example.org to advise us how you would like us to proceed we will be able to do as requested. It is never our intention to let customers down, especially when buying gifts. We use Royal Mail for their service, and share your frustration at the lack of it in this case.