Was sent a necklace by Argento in the incorrect packaging, so when I received the necklace it was tangled up and knotted. Not good - especially as the necklace is a gift. I had to untangle it myself but with this kind of packaging by the time the gift has been given it will no doubt be tangled again!!
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sorry that the item has arrived knotted, we do our very best to ensure that all our deliveries arrive in pristine condition and we also take enormous pride in how we present our products. All our necklaces are packed with the chain folded outside the from the pendant so we minimise the chances of knotting, but during transit the packages can undergo quite a bit of movement (hence we use such sturdy jiffy envelopes) but it is very rare that we do encounter this issue. Please accept our apologies.