I placed my order on Wednesday and by Thursday received an email stating there might be a delay. Logging into my account it says waiting for stock this is ridiculous how can you advertise stock that isn't available?! I would like to cancel my order and receive a full refund. I've since seen the item I wanted to buy in a shop. The whole reason for shopping online is for the quickness and easiness but this is far too long winded and from the reviews looks like this is an ongoing problem. Please just give me my money back!!
I paid for next day delivery, failed to receive my order when expected then was advised this was my fault as I had contacted the delivery service to change delivery date....I hadn't! I never received my order and asked delivery company to return items to yourselves. I will never order anything again.
Not only do I adore all items I have recieved from ark, they are one of the few shops which use a decent delivery service unlike yodel etc.. Where it allows you to track your parcel whereabouts and gives a rough time of delivery, which has been accurate! Quality clothes from a quality store!
I ordered a cut out shoulder style t-shirt for a night out, the t-shirt its self is great quality and reflects the price. I only have one small gripe and that is that the t-shirt is given in sizes 'XS' 'S' etc, this makes it a little hard to distinguish what size you require but that is not the fault of ARK, it is just the way the brand makes their clothing. I ordered the t-shirt with the next day delivery option, but as I ordered after 4 pm, I did not receive the item until a day later, I was aware of this when I ordered the item, and the delivery was still very speedy and efficient. DPD did a fantastic job of delivering the item and I was able to track the item and I was given precise timings of when the item would arrive on the day of delivery, they followed through with the estimated times and the delivery person was polite and careful with my parcel. Overall I am super pleased with my item and the services provided by ARK and DPD.
I ordered a lilac jumper from them & they sent me a blue one. I returned this promptly figuring they just made a mistake. I then received my 'exchange'. It was the exact same blue jumper. When I queried this they said that it was indeed the lilac jumper even though the tag labelled it as blue & it looked blue. I ordered the lilac jumper after seeing it in the window of their Leeds store as well as pictures of a fashion blogger wearing it on their Facebook page. It was a completely different colour so I know for a fact that it was not the jumper I was sent. I've sent it back for a refund now as I can't be bothered with it. It's not hard to tell the difference between blue & purple, especially when they're such contrasting shades of the colours. It's just such an annoyance having to send the jumper back twice because they can't keep track of their stock properly. At least Collect+ offer free returns & I got my refund with no problems. I only wish I could've gotten the jumper I paid for.
Sadly, you have to pay the postage on your returns. This was £11 for me, as they expect it to be recorded delivery. Rather a lot to fork out for something you don't want. Alot of company's these days cover the postage themselves so it is somewhat dissappointing that Ark don't think to do the same. However, refund payment took place ex eptionally quickly, and I wasn't out of pocket for my returned garment for long. They do offer a 'drop into a store' service for returns, but living in the South of England meant this wasn't possible for me.
The order was free postage so made it really good value, especially as the item was in the sale. My daughter ordered two coats, different sizes, and we therefore had to return one. It was free to return via Collect+ and our refund was actioned the next day which was super quick. Great customer service. And the coat we kept is lovely.
Found the dresses to be a good fit. Impressed with the delivery & being able to track my parcel. Also arrived within the hour stated. Very pleased I could return item through click & collect as find this very convenient & hassle free. Will be shopping with Ark again.
I ordered some peter pan dresses from this site last week. There was so much amazing selection, I didn't know what to get. I was sooooooo spoilt. I ordered 5 dresses, one in 2 sizes, and they arrived the next day. They were all so nice and fit really well. I've worn 3 of them and they look amazing. I'm so happy with them. I wish I knew about this site years ago. I'm definitely going to get some more pretty dresses when I get my next student loan.
The dress in the other size was free to return too which I was uber happy with and they refunded me like 4 days after I sent it back to them.
Def use this site girls if you like a bargain and pretty dresses