Ark reviews

Ark reviews

Good
8.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
211 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fabulous

The purchase was delivered a day after I ordered it (on a Saturday), the dress was beautiful. Very pleased.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wish I'd read reviews before ordering

I placed my order on Wednesday and by Thursday received an email stating there might be a delay. Logging into my account it says waiting for stock this is ridiculous how can you advertise stock that isn't available?! I would like to cancel my order and receive a full refund. I've since seen the item I wanted to buy in a shop. The whole reason for shopping online is for the quickness and easiness but this is far too long winded and from the reviews looks like this is an ongoing problem. Please just give me my money back!!
Ark

Reply from Ark

Hi Jade,

the stock was advertised as available as we do hold stock. You were emailed to advise that your size had been ordered in from our Nottingham store as we do like to keep customers informed at every stage and we are of the opinion that good communication is important.

Since the order was placed for standard delivery which we quote a delivery time for of 2-4 working days, the order would still have been dispatched and delivered within this timeframe and so we are not at fault.

Your order has been cancelled and refunded in full as requested.

Best regards,

Customer Services,
ark.co.uk
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Awful delivery

I paid for next day delivery, failed to receive my order when expected then was advised this was my fault as I had contacted the delivery service to change delivery date....I hadn't! I never received my order and asked delivery company to return items to yourselves. I will never order anything again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great website, great products, great service.

Very user friendly website, good stock with different designs. Free delivery options (when you spend over £....) and prompt delivery. I was kept informed during the whole process.

A stark contrast to others in the market.

I am a repeat customer and I will be using again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent, no faults

Not only do I adore all items I have recieved from ark, they are one of the few shops which use a decent delivery service unlike yodel etc.. Where it allows you to track your parcel whereabouts and gives a rough time of delivery, which has been accurate! Quality clothes from a quality store!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy quick and prompt delivery

Good quality reasonable prices
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

Orders always on time, items always high quality and very good value for money
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product & speedy delivery!

I ordered a cut out shoulder style t-shirt for a night out, the t-shirt its self is great quality and reflects the price. I only have one small gripe and that is that the t-shirt is given in sizes 'XS' 'S' etc, this makes it a little hard to distinguish what size you require but that is not the fault of ARK, it is just the way the brand makes their clothing. I ordered the t-shirt with the next day delivery option, but as I ordered after 4 pm, I did not receive the item until a day later, I was aware of this when I ordered the item, and the delivery was still very speedy and efficient. DPD did a fantastic job of delivering the item and I was able to track the item and I was given precise timings of when the item would arrive on the day of delivery, they followed through with the estimated times and the delivery person was polite and careful with my parcel. Overall I am super pleased with my item and the services provided by ARK and DPD.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing clothes at reasonable prices... The best site I've ever visited.

The clothes on here are amazing, their cute and quirky and no one I know actually knows about this site and their constantly like "where is that from?!" Haha, love it!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Easy returns but colourblind

I ordered a lilac jumper from them & they sent me a blue one. I returned this promptly figuring they just made a mistake. I then received my 'exchange'. It was the exact same blue jumper. When I queried this they said that it was indeed the lilac jumper even though the tag labelled it as blue & it looked blue. I ordered the lilac jumper after seeing it in the window of their Leeds store as well as pictures of a fashion blogger wearing it on their Facebook page. It was a completely different colour so I know for a fact that it was not the jumper I was sent. I've sent it back for a refund now as I can't be bothered with it. It's not hard to tell the difference between blue & purple, especially when they're such contrasting shades of the colours. It's just such an annoyance having to send the jumper back twice because they can't keep track of their stock properly. At least Collect+ offer free returns & I got my refund with no problems. I only wish I could've gotten the jumper I paid for.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast cheap delivery great quality clothes

I got free next day delivery on a coat and two shirts... Loved them will def order from them again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant

I ordered my clothes on Friday afternoon, by Saturday morning they had arrived, all amazing quality and correct sizes etc. everything fits perfectly, will deffo be buying from ark again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent

Can't complain spot on and the 10% voucher code a bonus blows usc
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Extremely efficient and good quality

From start to finish very enjoyable shopping experience
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Affordable prices stocking a good range, though postage is not covered for returns

Sadly, you have to pay the postage on your returns. This was £11 for me, as they expect it to be recorded delivery. Rather a lot to fork out for something you don't want. Alot of company's these days cover the postage themselves so it is somewhat dissappointing that Ark don't think to do the same. However, refund payment took place ex eptionally quickly, and I wasn't out of pocket for my returned garment for long. They do offer a 'drop into a store' service for returns, but living in the South of England meant this wasn't possible for me.
Ark

Reply from Ark

Hi Victoria,

Thank you for your review of Ark. We do offer a free returns service through Collect+, along with the paid Royal mail and free in-store returns. The details of this service can be found on our returns policy: http://www.ark.co.uk/help/returns-policy.

We do accept returns sent via Royal Mail. However the recommended method of returning items is Collect+, which hopefully is more convenient for the customer as the return can be dropped off at over 5,000 local stores (petrol stations, corner shops, etc.) and is completely free for the customer.

Kind regards,
William.
Ark Customer Services.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Just like Noah's ark they're one of a kind

Very easy website to use, good choice of clothing.Very fast delivery, would definitely yse ark again .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Absolutely perfect, from ordering to arrival, to quality.

I've only recently came across Ark and thank god I did. Everything I ever buy all in one place! Great service and fast delivery! A+++++++++
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fab service, easy to return, super fast refund for item too big.

The order was free postage so made it really good value, especially as the item was in the sale. My daughter ordered two coats, different sizes, and we therefore had to return one. It was free to return via Collect+ and our refund was actioned the next day which was super quick. Great customer service. And the coat we kept is lovely.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very happy with purchase, delivery & returns service

Found the dresses to be a good fit. Impressed with the delivery & being able to track my parcel. Also arrived within the hour stated. Very pleased I could return item through click & collect as find this very convenient & hassle free. Will be shopping with Ark again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Totally an amazing experience. Really really great site. Very happy

I ordered some peter pan dresses from this site last week. There was so much amazing selection, I didn't know what to get. I was sooooooo spoilt. I ordered 5 dresses, one in 2 sizes, and they arrived the next day. They were all so nice and fit really well. I've worn 3 of them and they look amazing. I'm so happy with them. I wish I knew about this site years ago. I'm definitely going to get some more pretty dresses when I get my next student loan.

The dress in the other size was free to return too which I was uber happy with and they refunded me like 4 days after I sent it back to them.

Def use this site girls if you like a bargain and pretty dresses

Ark Details

About this company

Visit Ark

Contact information

Call us on: 0113 387 7360
We live here: 7 Maple Park, Lowfields Avenue
LS12 6HH Leeds
United Kingdom

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.