I ordered a lilac jumper from them & they sent me a blue one. I returned this promptly figuring they just made a mistake. I then received my 'exchange'. It was the exact same blue jumper. When I queried this they said that it was indeed the lilac jumper even though the tag labelled it as blue & it looked blue. I ordered the lilac jumper after seeing it in the window of their Leeds store as well as pictures of a fashion blogger wearing it on their Facebook page. It was a completely different colour so I know for a fact that it was not the jumper I was sent. I've sent it back for a refund now as I can't be bothered with it. It's not hard to tell the difference between blue & purple, especially when they're such contrasting shades of the colours. It's just such an annoyance having to send the jumper back twice because they can't keep track of their stock properly. At least Collect+ offer free returns & I got my refund with no problems. I only wish I could've gotten the jumper I paid for.
Sadly, you have to pay the postage on your returns. This was £11 for me, as they expect it to be recorded delivery. Rather a lot to fork out for something you don't want. Alot of company's these days cover the postage themselves so it is somewhat dissappointing that Ark don't think to do the same. However, refund payment took place ex eptionally quickly, and I wasn't out of pocket for my returned garment for long. They do offer a 'drop into a store' service for returns, but living in the South of England meant this wasn't possible for me.
The order was free postage so made it really good value, especially as the item was in the sale. My daughter ordered two coats, different sizes, and we therefore had to return one. It was free to return via Collect+ and our refund was actioned the next day which was super quick. Great customer service. And the coat we kept is lovely.
Found the dresses to be a good fit. Impressed with the delivery & being able to track my parcel. Also arrived within the hour stated. Very pleased I could return item through click & collect as find this very convenient & hassle free. Will be shopping with Ark again.
I ordered some peter pan dresses from this site last week. There was so much amazing selection, I didn't know what to get. I was sooooooo spoilt. I ordered 5 dresses, one in 2 sizes, and they arrived the next day. They were all so nice and fit really well. I've worn 3 of them and they look amazing. I'm so happy with them. I wish I knew about this site years ago. I'm definitely going to get some more pretty dresses when I get my next student loan.
The dress in the other size was free to return too which I was uber happy with and they refunded me like 4 days after I sent it back to them.
Def use this site girls if you like a bargain and pretty dresses
I've found what was missing, decent, imaginative and beautiful clothing! I like most of the designs Ark has to offer. There's something for everyone, and it's a little bit more unique but still good quality clothing for reasonable prices! Can't wait until payday!
The delivery was bery quick which i was very pleased with as i wanted the items as soon as. The fitting of the clothes and shoes are very good and look like they are made very well! There is lots of choice and all the clothes are very stylish. The only downside was when my package came it said that my jacket would arrive in the post later as it was coming from nottingham, when it did i was expecting a nice leather biker jacket only to be given a completely different jacket even in the wrong size. I have sent this away to get changed to the jacket that i ordered and i now hope this will be corrected in a timely manner. Apart from that one mistake my experience with Ark has been very good!
Every time I've spoke or emailed ark coustomer care, I've always been greeted well, emails are always replied too very promptly and I've always felt that my problem has been looked into and delt with the best they can :) brilliant service!
I've got to say that the dress recently purchased from Ark for my daughter was has great hit, she loved it. I was particularly impressed by the quality of the item, it was fairly cheap and I was a little worried that the quality would be rubbish, however, I was very pleasantly surprised. The dress was an excellent fit and looked very smart. She was happy, I was happy. The dress was required quickly, so I paid for next day delivery and it arrived as expected.
I'd never heard of ark before but trying to find a very popular coat I found a link to the website where I got the item for £45 off the original price, in my size and a colour I preferred. Delivery was free and next day because it was over £80. I never write reviews (this is my first) but I was very impressed by ark as I was giving up on trying to get the coat at all. Trustworthy and I recommend it.
Excellent service. Fast delivery. Free delivery, (minimum spend). Delivery tracker - and hour time slot allocation on day. Easy to order online. Easy to select/browse items in my size only & sale bargains! Overall very happy & positive shopping experience!