Firstly ASPECT came on the wrong day but charged me a callout anyway. Then the guy came but his jet wash was broken. They charged me anyway. Thirdly, a guy came at the wrong time when were were open to the public. They charged me. (I had explained the times to 3 different people). Finally a guy came and as far as I was concerned, he jetted the pipes, charged me and all was well. £320 was taken from my card and after A LOT of phone calls and emails, they credited some back, but not as much as I expected.
Today I see my toilets are not unblocked at all. The water levels are rising in the toilets. I phoned Aspect. APPARENTLY they have left messages (on a phone number with no voicemail) to tell me the 'Engineer' couldn't unblock the pipes but needed a camera. He didn't find it necessary to tell any of my staff on site. He just said goodbye and left. If they come back with a camera, it's another £162.
Dynorod charge £150, they supply TWO MEN AND A CAMERA as standard.
This is Will Davies, Managing Director of aspect.co.uk.
I’m sorry about your unfortunate experience; we are very proud of our high satisfaction rate and we really do take these instances very seriously.
We would like to apologise for the admin error that meant our engineer arrived on the wrong day. It is also regrettable that our engineer then arrived in the latter part of the agreed arrival time, resulting in time constraints for carrying out the job. When our drainage engineer did get around to unblocking the pipe he did clear the blockage on your premises as per your review. However, there was an additional block a further 15m down the line which the engineer could not view on the day. We should have informed you in writing of the need for CCTV as this does not appear to have been properly communicated.
The engineer did his best to solve the issue; we much prefer getting the job done in one go as it saves us time and you money. However, in this instance, we were unable to, due to the second blockage and the need for a camera. With the above in mind, as a gesture of goodwill, we would like to refund you a further £50. Please get in touch if you would like to discuss this further, using firstname.lastname@example.org. Thank you.