I had two Aspect engineers in the space of ten days last summer to fix a leak from a bathroom ceiling. The first guy was at our home for two hours and fifteen minutes and charged us £240 leaving behind a hole in the ceiling which he had cut out but no solution, the second guy made the hole bigger and still had no idea where the leak was coming from. He spent one and a half hours and charged us £153. Stupidly we paid the first invoice but put our foot down on the second. Soon after the failed jobs I explained in detail to Aspect how we felt and why we did not consider it right to charge us anything for the second job given the two engineers between them did nothing to solve our problem (in fact, I was and still am considering making a claim against them for compensation). Despite this they failed to follow up the matter. Months of total silence from Aspect went by until last week when I received a poorly drafted letter before action from their solicitors demanding payment of the outstanding invoice plus interest and compensation.
Hi Angela, This is Will Davies, Managing Director or aspect.co.uk. I am sorry that it has taken so long to finalise this issue. I understand that you are currently in touch with our customer care team who are working with you to investigate the problem. If, however, you have any queries just give us a call or send an email to firstname.lastname@example.org. Thank you