This is Will Davies, Managing Director of aspect.co.uk. Having looked into this it appears that we provided you with an estimate for repair which you accepted and paid a deposit. We were unable to schedule immediately as you were away, however materials were purchased in preparation. You later decided you wanted to cancel and were therefore advised that our cancellation charge would apply as per the accepted terms and conditions. I have spoken to the customer care team regarding this and have been informed they have been in contact with you and are looking into further. Please look out for their email and rest assured this matter is being investigated.