Reply from Aspecto Holdings Ltd
[REPLY]
Aspecto Holdings Ltd reviews
- Reviews (334)
- JIM KELLY
- 1 Review
- Verified buyer
POOR SERVICE
WAS SENT A PAIR OF BOOT FROM ASPECTO ONLINE.GOT THEM IN GOOD TIME,TRIED THEM ON AND FOUND OUT THAT THEY WERE THE SAME BOOTS ONLY ONE HAD BEEN SCUFFED ON THE SOLE AND WAS A BIT DULLER THAT THE OTHER.TOOK THE BACK TO THE SHOP IN GLASGOW ,WERE THEY AGREED WITH ME AND SORTED OUT A REFUND.THEY COULDNT GET ANOTHER PAIR AS THEY HAD NONE IN STOCK.VERY DISAPPOINTED AS I WAS LOOKING FORWARD TO HAVING A SMART PAIR OF BOOTS.
Reply from Aspecto Holdings Ltd
Hi Jim
Thank you for taking the time to respond to Trustpilot but when we receive such a poor review the case is passed back to me for investigation.
I have checked this order which was placed after hours on 7 May and the goods shipped on 8 May to be delivered on 9 May. The goods were recalled from our Sheffield store and had been tried on in the store previously by another customer. I am sorry you were dissatisfied with some scuffing on the sole which had occured when the goods had been tried on but Aspecto do not guarantee that shoes will never have been out of the shoe box.
A customer can return goods for refund, whatever the reason, and your goods were refunded to your card on 15 May. The goods which you returned have gone straight back into shop stock. Colin, who handled this matter, and our Area Manager have both examined these boots and confirm that there is no discrepancy with the uppers.
The review structure is in place so we can investigate complaints and alter procedures where necessary but in this instance whilst I am sorry you were disappointed I do feel we couldn't have done much to improved our service. Thank you for bringing this matter to our attention.
Regards
Jane Pilkington
Internet Director
Featured review of Aspecto Holdings Ltd
- Rob G
- 1 Review
- Verified buyer
Great service all round!
I ordered a jacket which turned out to be too thin. I returned it and ordered a different jacket to replace it. In each case delivery was extremely speedy (within 24) and my refund was processed with speed and efficiency. A minor problem I had over refund of postage was also put right immediately.
Aspecto offer great customer service in my opinion and I wouldn't hesitate to recommend them.
- adam griffiths
- 1 Review
- Verified buyer
delivered on time - trainers look fab
we have bought a few items from aspecto before online and in store and each time have been helpful / easy to deal with.
i would reccommend aspecto to anyone and will purchase further items again ..
- Steve Slater
- 1 Review
- Verified buyer
- Mr A Entwistle
- 1 Review
- Verified buyer
- SamC
- 1 Review
- Verified buyer
Great Clothes & Great Service
Great Clothes & Great Service, everything you'd expect from an Aspecto store but from the comfort of your own home!
- Catherine
- 1 Review
- Verified buyer
Great products and service!
Great option of free collection in store instead of the postage cost. Good choices and easy to use website
- M addil
- 1 Review
- Verified buyer
great company
Good products however sometimes over priced and not competitive to its rivals. Also I don't receive any offers, promotional that's would encourage me to buy more
Reply from Aspecto Holdings Ltd
Hi Mr Addil
Aspecto are retailers of branded goods which are sold to us for retail with an RRP (recommended retail price). Many of the brands insist we adhere to their pricing policies and failure to do so may mean none supply in future seasons.
With regard to promos; provided you have not unsubscribed to our newletters then you will always be notified by email of the special offers and promotions available at any given time. We are currently offering free delivery on UK orders over £75 and from tomorrow (11/5/12) certain Gant products will be at a mid season discount.
Thank you for purchasing from us and responding to Trustpilot.
Regards
Customer Services
- Lionel
- 2 Reviews
- Verified buyer
all good
love the shirt and service was faultless. swift and reliable.
- Alun Clarke
- 1 Review
- Verified buyer
fantastic !
Always happy with the on-line service, fast efficient and always very helpful if any problems (and problems are rare to be fair)
- vicky mccosh
- 1 Review
- Verified buyer
excellenty
defo recommend Aspecto for all your clothing needs, fast reliable service, friendly staff
- Mrs jones
- 1 Review
- Verified buyer
Very happy
Easy ordering , jeans arrived next day ! Packaged well .. Excellent safe site , will deff reccomend & use again ...
Many thanks :-)
- Alison Pritchard
- 1 Review
- Verified buyer
Excellent
I had a fault with one of my goods purchased ( which i believed to be a manafacturing fault) and sent it back as requested, within no time at all i received my replacement and postage refund, really impressed. Would highly recommend!!
- Dave M
- 1 Review
- Verified buyer
Excellent service and a bargain
Bought a pair of jeans in the sale online to pick up in store. Jeans were ready for collection same day and waiting for me.
- Jamie Crawford
- 1 Review
- Verified buyer
Great Service
Fast delivery. Good communication. I would purchase from this site again.
- Chris Leishman
- 1 Review
- Verified buyer
Brilliant, quick, easy service.
Bought 2 items, Belstaff jacket and a tee, jacket is great, tee didn't fit, sent it back. Easy.
Will use again and again.
- darren mcgurrin
- 1 Review
- Verified buyer
excellent, convenient and friendly
Easy to arrange, handy for work and helpful assistance
- Tracy McGeachin
- 1 Review
- Verified buyer
Great service but one of the products a totally different colour than on the website.
Great service and fast delivery as always. My only complaint is one of the products not the same colour as on website and not even the colour stated on the website, it should be red but more pink. A bit disappointed also at the return policy that the item has to be sent back and I could wait 30 days for a refund.
Reply from Aspecto Holdings Ltd
Hi Tracy
Thank you for taking the time out to complete a Trustpilot review. I have had a look at the red Money hoody which you purchased and our buyers called it red as they felt that was the colour spectrum best suited to this piece when it was purchased. I have checked the image on our website and it is a 'true' image of the garment but I do know that colour quality on screen can vary according to the browser and screen resolution being used to view the image.
With regard to our refund policy the invoice and terms and conditions state 'Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of your goods'. I don't believe anyone has ever waited any longer than a day with a standard return to have their account refunded.
Provided your goods are received back within the 14 day time frame and are in their original condition they will be refunded as soon as possible upon receipt.
Regards
Internet Director
- Iryna
- 1 Review
- Verified buyer
Great Service
I ordered an item and it was shipped very quickly, good communication from customer service, excellent product!
- Ian Morrison
- 1 Review
- Verified buyer
A very good service
never shopped with ASOS before but I was very impressed and will use them again.
- Barry
- 1 Review
- Verified buyer
I bought they delivered
I bought online because I was feeling lazy and they delivered within a day. Done!
- mark love
- 1 Review
- Verified buyer
Excellent service
Fast delivery. all items as described. Will be ordering again soon
- Gemma Shields
- 1 Review
- Verified buyer
fantastic service
always nervous about using a company i havent heard of, ordered a barbour coat which came swiftly but unfortunately too big, reordered another style in smaller size, still too big, returned both coats and they were refunded the same day they were recieved back with aspecto, not like some mail order companies who take forever to refund your money, finally got my coat that fits perfect and will defnitely recommened and use again 5* service
- s hedgecox
- 1 Review
- Verified buyer
- Norma Clarke
- 1 Review
- Verified buyer
Fantastic service
Was extremely pleased with the service and delivery I received, my grandson mixed up the order but Aspecto Holdings Ltd were very helpful and everything went well.
- Ibo Timur
- 1 Review
- Verified buyer
I'll make it one word, great.
not much to write was a simple and delightful transaction, thanks
- Luke Blades
- 1 Review
- Verified buyer
Very good service, would definitely purchase from them again!
Very quick shipping. My product did have a slight fault with it, but the return and exchange was so quick and easy, was no bother to them at all. Returned the item on the Tuesday, had a new one delivered to me by the Thursday. Very pleased with their service!
- stuart
- 2 Reviews
- Verified buyer
Cracking
Just no hassle order it and cpl of days later it's here cant ask for better than that
- Jon
- 1 Review
- Verified buyer
Excellent Prompt Service
Item was delivered within 24hours as advertised. I needed to check with Aspecto customer servcies that they had the correct delivery address as the confirmation email had some information missing but they promptly confirmed they had the correct details via return email. The item was new in stock and not available in the shops yet so I was impressed on the quick delivery. Overall no complaints - will use again.
- Karl Fable
- 1 Review
- Verified buyer
best online shopping service ever!
i bought a new jacket and as i tried it for size a press stud came off the hood as i undid it,whoops!! Even though they could of said i was heavy handed(possibly) i returned the jacket and they exchanged it for a new one and i had a new jacket within in 3 days since i returned it,first class customer service!! They even refunded my postage costs!!
Thanks to all at Aspecto,i shall definetly be shopping with you again.
- Chris Dickason
- 1 Review
- Verified buyer
Good but could be improved
I've purchased several items and the majority of the time I've received my items in good time and been impressed with the speed of the delivery.
My criticism has been when there has been an issue with the order. There was a delay in an item when it had to be recalled from a store . It would have been good if it's been offered a good will compensation (i.g. 15% off my next order etc) I complained at the time and was reimbursed 5% but without much apology.
Reply from Aspecto Holdings Ltd
Hi Chris
Thank you for responding to our Trustpilot request for review. I have now been back into our files to check what happened with your order.
You placed your order on 1 March 2012 for a Penfield jacket in a medium and the last one in the business was located in our Liverpool store. Unfortunately our Liverpool store only gets a visit from our van once per week, on a Wednesday, so the goods you ordered would not have come back into our warehouse until late afternoon on 7 March 2012 and as a consequence shipped to you on 8 March.
An email was sent to you on 2 March at 1351hrs apologising for the delay and advising of the situation . We received a further email from you asking, if in the light of the delay,we would could offer any discount and my colleague responded offering 5% which was refunded to your card.
In the light of your comments I will review our policy with regard to using our Liverpool store for webstore stock as it is the only branch where we can not manage a rapid turnaround and it may be better if stock in that branch did not appear on the web to avoid issues such as the one you experienced.
Thank you for your comments.
Internet Director
- david roderick
- 1 Review
- Verified buyer
- anon
- 1 Review
- Verified buyer
super fast
the product i ordered came very fast within two days of ordering and it was excatly what was ordered. very impresed. would use the site again
- Dean west
- 1 Review
- Verified buyer
- David fielding
- 1 Review
- Verified buyer
Great service and communication on delivery was excellent
Great value for money, especially with the additional discounts offered. Would definitely use again.
- Jason Chadwick
- 1 Review
- Verified buyer
Fantastic service!
Seem less purchase with excellent delivery! I will be using Aspecto again!
- Ricky
- 1 Review
- Verified buyer
Superb!!
From start to finish a very professional shopping experience.
- J Sadler
- 1 Review
- Verified buyer
- Brandon
- 2 Reviews
- Verified buyer
Quick turnaround, great customer service
Ordered some red wing boots, great price, cheapest around and fast delivery. Very happy customer.
- andy whittaker
- 1 Review
- Verified buyer
