This is the worst online shopping experience I have ever had
5th Jan: I placed an order and as per the instructions in the terms and conditions, sent an email to request it be delivered to my work address. No answer.
8th Jan: I get an email saying the order was with the courier and would be delivered to my home address. I emailed in. Again, no answer.
11th Jan: no package at either address, so I chased up Parcel Force - it's at the depot in Glasgow ?! I emailed using the website and finally a reply ! Cust services say they will contact Parcel Force and try to have the package redirected.
14th Jan: Parcel is delivered, but to my home address where it has been left with the porter. He only works Mon-Fri 9-5 (when I am at work) - hence the request for delivery to my work address.
So, I still don't have and don't know when I will get my order. 9 days to deliver is completely unacceptable and delivery to the wrong address could easily have, and should have, been avoided. Very, very disappointed.
I ordered a jacket (3 times by accident) once I realised my mistake I contacted the company via e-mail & they sorted out my error immediately without any fuss & my jacket arrived the next day! I am very happy with the service & product & a very good price!! Thank you Aspecto!!!!
Having finally tracked down a Barbour Jacket for our son's Christmas present from Aspecto I must say I was a little anxious that it would arrive in time. I needn't have worried, it was delivered within 48 hours of ordering, well packed and in A1 condition.
Would use again and recommend.
Excellent service couldn't fault the delivery, will definitely order on-line again.
Purchased two of the same shirt in different sizes. First one arrived the day after ordering, at no extra cost, the 2nd the day after that. Have kept one and took the other back to the store in the Trafford Centre. Item was booked in and refunded a day later.
This is the benchmark that all online stores should aspire to. The level of efficiency and service puts many other, sometimes larger, retailers to shame.
Excellent work Aspecto
I ordered my new Timberlands at 1.15 pm, they arrived the next morning. This is the kind of service I like. The product was exactly as I expected and the communication and tracking worked as they should. If only some other retailers could get their act together instead of paying lip service.
Son ordered trainers for school from another supplier and they didnt fit. Time was running out and we found Aspecto which offered 24 hour delivery on all their items for £6 (most other companies charge this but take days to deliver).
Communication was fantastic and the trainers arrived in time for school. Will definitely use them again.
WAS SENT A PAIR OF BOOT FROM ASPECTO ONLINE.GOT THEM IN GOOD TIME,TRIED THEM ON AND FOUND OUT THAT THEY WERE THE SAME BOOTS ONLY ONE HAD BEEN SCUFFED ON THE SOLE AND WAS A BIT DULLER THAT THE OTHER.TOOK THE BACK TO THE SHOP IN GLASGOW ,WERE THEY AGREED WITH ME AND SORTED OUT A REFUND.THEY COULDNT GET ANOTHER PAIR AS THEY HAD NONE IN STOCK.VERY DISAPPOINTED AS I WAS LOOKING FORWARD TO HAVING A SMART PAIR OF BOOTS.
we have bought a few items from aspecto before online and in store and each time have been helpful / easy to deal with.
i would reccommend aspecto to anyone and will purchase further items again ..
I ordered a jacket which turned out to be too thin. I returned it and ordered a different jacket to replace it. In each case delivery was extremely speedy (within 24) and my refund was processed with speed and efficiency. A minor problem I had over refund of postage was also put right immediately.
Aspecto offer great customer service in my opinion and I wouldn't hesitate to recommend them.
I had a fault with one of my goods purchased ( which i believed to be a manafacturing fault) and sent it back as requested, within no time at all i received my replacement and postage refund, really impressed. Would highly recommend!!
Great service and fast delivery as always. My only complaint is one of the products not the same colour as on website and not even the colour stated on the website, it should be red but more pink. A bit disappointed also at the return policy that the item has to be sent back and I could wait 30 days for a refund.
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