Reply from Aspecto Holdings Ltd
[REPLY]
- Reviews (356)
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- Ronald Liu
- London, GB
- 1 Review
No response for hundreds of time I sent them emails.
This is the worst online shopping experience I have ever had
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- Glen Stockdale
- Garforth, GB
- 1 Review
Great service full stop!
My purchase was sent well packaged and In good time. Very happy with purchase and overall service recieved.
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- Han Teh
- London, GB
- 1 Review
Very poor. Disappointed.
5th Jan: I placed an order and as per the instructions in the terms and conditions, sent an email to request it be delivered to my work address. No answer.
8th Jan: I get an email saying the order was with the courier and would be delivered to my home address. I emailed in. Again, no answer.
11th Jan: no package at either address, so I chased up Parcel Force - it's at the depot in Glasgow ?! I emailed using the website and finally a reply ! Cust services say they will contact Parcel Force and try to have the package redirected.
14th Jan: Parcel is delivered, but to my home address where it has been left with the porter. He only works Mon-Fri 9-5 (when I am at work) - hence the request for delivery to my work address.
So, I still don't have and don't know when I will get my order. 9 days to deliver is completely unacceptable and delivery to the wrong address could easily have, and should have, been avoided. Very, very disappointed.
- Nicola
- London, GB
- 1 Review
Excellent!!!
I ordered a jacket (3 times by accident) once I realised my mistake I contacted the company via e-mail & they sorted out my error immediately without any fuss & my jacket arrived the next day! I am very happy with the service & product & a very good price!! Thank you Aspecto!!!!
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- Paul Hazard
- Glasgow, GB
- 1 Review
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- Sue Mcdermott
- Manchester, GB
- 2 Reviews
- Angie Basini
- 2 Reviews
Would use again anytime
Excellent, faultless service. Fast delivery, they responded promptly to emails, the product (Barbour) was perfectly packed. They have really got their act together.
- Dggdf Gsdfgfgdfg
- 1 Review
Best clothes with best delivery can't complain.
Good quality clothes also delivery is very good I like aspecto because its not like other shops they are actually helpfull and chill to talk to and will help you.
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- Anthony Nixon
- Maltby, GB
- 1 Review
Excellent Service
Top quality goods, service excellent. Problem with PAYPAL address, picked up and sorted by despatcher. No other company has ever noticed error on address, so very thorough customer service, cannot fault.
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- Phil Hunt
- Broadstairs, GB
- 2 Reviews
Outstanding performance
Having finally tracked down a Barbour Jacket for our son's Christmas present from Aspecto I must say I was a little anxious that it would arrive in time. I needn't have worried, it was delivered within 48 hours of ordering, well packed and in A1 condition.
Would use again and recommend.
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- Alison Patton
- 1 Review
Excellent service, very prompt delivery I will definitely order on-line again.
Excellent service couldn't fault the delivery, will definitely order on-line again.
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- Dan Church
- 2 Reviews
Excellent Online Service
Purchased two of the same shirt in different sizes. First one arrived the day after ordering, at no extra cost, the 2nd the day after that. Have kept one and took the other back to the store in the Trafford Centre. Item was booked in and refunded a day later.
This is the benchmark that all online stores should aspire to. The level of efficiency and service puts many other, sometimes larger, retailers to shame.
Excellent work Aspecto
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- Derek Melvin
- 2 Reviews
Top online store
I have had a few items now & not once have i had any problems. Top quality & service, recommended to many friends.
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- Tim Evison
- Kingston upon Hull, GB
- 3 Reviews
Superswift
I ordered my new Timberlands at 1.15 pm, they arrived the next morning. This is the kind of service I like. The product was exactly as I expected and the communication and tracking worked as they should. If only some other retailers could get their act together instead of paying lip service.
- CustomerJeff chandler
- 1 Review
Display shoe sent, disappointing
Purchased some rivieras when they arrived it was obvious that one of the shoes was a display shoe. Disappointed to say the least
- Beth Palmer
- 1 Review
Simple
The website is easy to register Znd also simple to use and shop online !
Quick and prompt service delivery also
- Mark
- 1 Review
£6 to deliver a t shirt is a disgrace
I paid £6 recently for a t shirt to be delivered! Total disgrace and blatent profiteering! In addition ASos do free delivery!
- Luke
- 1 Review
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- Kathleen Galbraith
- Dundee, GB
- 2 Reviews
Problem Solved!!!
Son ordered trainers for school from another supplier and they didnt fit. Time was running out and we found Aspecto which offered 24 hour delivery on all their items for £6 (most other companies charge this but take days to deliver).
Communication was fantastic and the trainers arrived in time for school. Will definitely use them again.
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- Adam Barrington-Badrawy
- Bristol, GB
- 1 Review
Solid 5 stars
Will be using this service again, arrived on time, cheaper than anywhere else and fit perfectly.
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- Craig Melbourne
- London, GB
- 1 Review
Delivered what they promised
The product was as ordered and delivered in the suggested time frame. Will shop with these again
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- Richard Betts
- Ilkeston, GB
- 1 Review
- JIM KELLY
- 1 Review
POOR SERVICE
WAS SENT A PAIR OF BOOT FROM ASPECTO ONLINE.GOT THEM IN GOOD TIME,TRIED THEM ON AND FOUND OUT THAT THEY WERE THE SAME BOOTS ONLY ONE HAD BEEN SCUFFED ON THE SOLE AND WAS A BIT DULLER THAT THE OTHER.TOOK THE BACK TO THE SHOP IN GLASGOW ,WERE THEY AGREED WITH ME AND SORTED OUT A REFUND.THEY COULDNT GET ANOTHER PAIR AS THEY HAD NONE IN STOCK.VERY DISAPPOINTED AS I WAS LOOKING FORWARD TO HAVING A SMART PAIR OF BOOTS.
Reply from Aspecto Holdings Ltd
Thank you for taking the time to respond to Trustpilot but when we receive such a poor review the case is passed back to me for investigation.
I have checked this order which was placed after hours on 7 May and the goods shipped on 8 May to be delivered on 9 May. The goods were recalled from our Sheffield store and had been tried on in the store previously by another customer. I am sorry you were dissatisfied with some scuffing on the sole which had occured when the goods had been tried on but Aspecto do not guarantee that shoes will never have been out of the shoe box.
A customer can return goods for refund, whatever the reason, and your goods were refunded to your card on 15 May. The goods which you returned have gone straight back into shop stock. Colin, who handled this matter, and our Area Manager have both examined these boots and confirm that there is no discrepancy with the uppers.
The review structure is in place so we can investigate complaints and alter procedures where necessary but in this instance whilst I am sorry you were disappointed I do feel we couldn't have done much to improved our service. Thank you for bringing this matter to our attention.
Regards
Jane Pilkington
Internet Director
- adam griffiths
- 2 Reviews
delivered on time - trainers look fab
we have bought a few items from aspecto before online and in store and each time have been helpful / easy to deal with.
i would reccommend aspecto to anyone and will purchase further items again ..
- Steve Slater
- 1 Review
- Mr A Entwistle
- 1 Review
- SamC
- 2 Reviews
Great Clothes & Great Service
Great Clothes & Great Service, everything you'd expect from an Aspecto store but from the comfort of your own home!
- Catherine
- 1 Review
Great products and service!
Great option of free collection in store instead of the postage cost. Good choices and easy to use website
- M addil
- 1 Review
great company
Good products however sometimes over priced and not competitive to its rivals. Also I don't receive any offers, promotional that's would encourage me to buy more
Reply from Aspecto Holdings Ltd
Aspecto are retailers of branded goods which are sold to us for retail with an RRP (recommended retail price). Many of the brands insist we adhere to their pricing policies and failure to do so may mean none supply in future seasons.
With regard to promos; provided you have not unsubscribed to our newletters then you will always be notified by email of the special offers and promotions available at any given time. We are currently offering free delivery on UK orders over £75 and from tomorrow (11/5/12) certain Gant products will be at a mid season discount.
Thank you for purchasing from us and responding to Trustpilot.
Regards
Customer Services
- Lionel
- 3 Reviews
all good
love the shirt and service was faultless. swift and reliable.
- Alun Clarke
- 1 Review
fantastic !
Always happy with the on-line service, fast efficient and always very helpful if any problems (and problems are rare to be fair)
- Rob G
- 1 Review
Great service all round!
I ordered a jacket which turned out to be too thin. I returned it and ordered a different jacket to replace it. In each case delivery was extremely speedy (within 24) and my refund was processed with speed and efficiency. A minor problem I had over refund of postage was also put right immediately.
Aspecto offer great customer service in my opinion and I wouldn't hesitate to recommend them.
- vicky mccosh
- 1 Review
excellenty
defo recommend Aspecto for all your clothing needs, fast reliable service, friendly staff
- Mrs jones
- 1 Review
Very happy
Easy ordering , jeans arrived next day ! Packaged well .. Excellent safe site , will deff reccomend & use again ...
Many thanks :-)
- Alison Pritchard
- 1 Review
Excellent
I had a fault with one of my goods purchased ( which i believed to be a manafacturing fault) and sent it back as requested, within no time at all i received my replacement and postage refund, really impressed. Would highly recommend!!
- Dave M
- 2 Reviews
Excellent service and a bargain
Bought a pair of jeans in the sale online to pick up in store. Jeans were ready for collection same day and waiting for me.
- Jamie Crawford
- 1 Review
Great Service
Fast delivery. Good communication. I would purchase from this site again.
- Chris Leishman
- 1 Review
Brilliant, quick, easy service.
Bought 2 items, Belstaff jacket and a tee, jacket is great, tee didn't fit, sent it back. Easy.
Will use again and again.
- darren mcgurrin
- 1 Review
excellent, convenient and friendly
Easy to arrange, handy for work and helpful assistance
- Tracy McGeachin
- 1 Review
Great service but one of the products a totally different colour than on the website.
Great service and fast delivery as always. My only complaint is one of the products not the same colour as on website and not even the colour stated on the website, it should be red but more pink. A bit disappointed also at the return policy that the item has to be sent back and I could wait 30 days for a refund.
Reply from Aspecto Holdings Ltd
Thank you for taking the time out to complete a Trustpilot review. I have had a look at the red Money hoody which you purchased and our buyers called it red as they felt that was the colour spectrum best suited to this piece when it was purchased. I have checked the image on our website and it is a 'true' image of the garment but I do know that colour quality on screen can vary according to the browser and screen resolution being used to view the image.
With regard to our refund policy the invoice and terms and conditions state 'Once we receive your returned parcel, we will inspect and process the goods within 24 hours and aim to process a refund as quickly as possible but retain the right to refund up to 30 days following the return of your goods'. I don't believe anyone has ever waited any longer than a day with a standard return to have their account refunded.
Provided your goods are received back within the 14 day time frame and are in their original condition they will be refunded as soon as possible upon receipt.
Regards
Internet Director
