Great service and fast delivery as always. My only complaint is one of the products not the same colour as on website and not even the colour stated on the website, it should be red but more pink. A bit disappointed also at the return policy that the item has to be sent back and I could wait 30 days for a refund.
always nervous about using a company i havent heard of, ordered a barbour coat which came swiftly but unfortunately too big, reordered another style in smaller size, still too big, returned both coats and they were refunded the same day they were recieved back with aspecto, not like some mail order companies who take forever to refund your money, finally got my coat that fits perfect and will defnitely recommened and use again 5* service
Very quick shipping. My product did have a slight fault with it, but the return and exchange was so quick and easy, was no bother to them at all. Returned the item on the Tuesday, had a new one delivered to me by the Thursday. Very pleased with their service!
Item was delivered within 24hours as advertised. I needed to check with Aspecto customer servcies that they had the correct delivery address as the confirmation email had some information missing but they promptly confirmed they had the correct details via return email. The item was new in stock and not available in the shops yet so I was impressed on the quick delivery. Overall no complaints - will use again.
i bought a new jacket and as i tried it for size a press stud came off the hood as i undid it,whoops!! Even though they could of said i was heavy handed(possibly) i returned the jacket and they exchanged it for a new one and i had a new jacket within in 3 days since i returned it,first class customer service!! They even refunded my postage costs!!
Thanks to all at Aspecto,i shall definetly be shopping with you again.
I've purchased several items and the majority of the time I've received my items in good time and been impressed with the speed of the delivery.
My criticism has been when there has been an issue with the order. There was a delay in an item when it had to be recalled from a store . It would have been good if it's been offered a good will compensation (i.g. 15% off my next order etc) I complained at the time and was reimbursed 5% but without much apology.
Great value for money, especially with the additional discounts offered. Would definitely use again.
Contrary to the reply from customer services, the matter was not resolved as I did not buy a barbour jacket on christmas eve, I was in the house all day preparing for xmas dinner. The ID loyalty card Aspecto claimed I used as ID in the store, I thought had been lost and I had told them this. I then checked and found it and Aspecto changed their answer and I was told another form of ID was used to claim the £50 voucher. This then made me realise that I was being fobbed off.
I have been given a contact address to take this further which I will but I'm aware that it probably won't do me any good but I would like their managing director to know what happened as I am extremely unhappy with the way I have been treated considering I have been buying merchanidise from this company for years so I shall be contacting Mel Pilkington. I don't care about the £50 voucher, I am just not happy about the way I have been treated and the implication that I have tried to defraud Aspecto.
I also do not appreciate my name being used in this forum.
Kurtis Bruney found this review useful
I ordered a few items online recently and received the goods within a matter of days which I was very pleased about as I wanted them for the weekend!! Only snag I found was when returning goods in store is that they can't give you a refund there and then but never mind they did save me posting them back !!
this was sent out extremely quickly, well packaged, great item, reasonable postage. the only criticism i have is that i asked for the item to be delivered to a different address - which it was - but i didn't receive an email back to confirm this. everything else was perfect.
Wanted a pair of Penelope Chilvers Impossible boots, but not at the impossibly high price usually quoted. Found a pair at Aspecto at a third of the price, bargain indeed! Delivered within a couple of days of ordering, couldn't be happier.
I have bought from aspecto several times now and cannot fault their impeccable service. Everything arrives well packaged and Very quickly. Their products are of the best quality and best value prices. I will certainly be using them again.
After a long search to find a particular Barbour Jacket for my daughter I came across Aspecto, unfortunately never had I used the sight before I finally found exactly what I was looking for and ordered straight away (2 days before my daughters birthday) I was unsure at first whether I'd get what I ordered but on the morning of my daughters birthday it had arrived... I am so releaved and grateful to have found such a reliable site and will most definitely be using it more often... Absolutely Fantastic, couldn't fault the service at all!
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