This company has been problems since day 1. Wish i'd read reviews before using them...
They set up payment on 27th of each month after taking the £259 deposit... I told them this payment date was unnaceptable, as i got paid on the 8th.
They have kept trying to take payment on the wrong date, which has made my bank cancel and refuse further direct debits.
now they have CANCELLED my policy, charging me £50!
I've asked them if they'd set up a new policy on the correct date. and they said yes, for £400 more than it was 3 months ago, and a £130 increase on the deposit!
I am now just going to a PROPER insurance company.
Thanks for nothing Auto Direct, I will spend all day if I have to posting this review ALL over the internet. Shambles.
This company is offering v competitive deals on motor insurance & then trying to prise more money out of you by refusing to accept your actual No Claims Bonus information (legitimate certificates going back several years) - stating that you need to provide special letters from previous insurance on letterheaded paper in a v short timeframe as well or they want several £100s extra!
Do not use them as so much time spent it's probably worth paying extra to use another company instead!
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