Autodirect reviews

Autodirect reviews

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Please do not insure your vehicle with Auto Direct

Auto Direct cancelled my insurance and I only found this out 5 days later. According to them they have sent number of letters/ emails requiring certain documents for 7 months and because I did not reply they simply cancelled an insurance. My question one is why they waited for 7 months to cancel my policy? And I did not get any emails except a letter week ago saying that policy was cancelled 5 days earlier! Seriously thinking to make a formal complaint! In addition, I lost my 4yrs of NCB over this!
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Awful expensive service

Great quotes on price comparison sites, sign up and then actually find you'll be paying a lot more.
Charges for everything, only a premium number to call them on...dreadful website which is a waste of time and won't let you log in. And if you need to change anything on the policy that add, yep you guessed right...more ridiculous charges.
On top of my orIginal policy prIce of £450 it increased to a staggering £1200!!!!
These cowboys also decided to cancel my policy without telling me, when it still has 3 months left to run.w
Their customer service is full of people with smart mouths and excuses, not helpful.
Don't bother with them not worth the hassle. I am in the process of reporting to the financial ombudsman in the hope of getting some of my excessive charges back.
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Useless company, bunch of unhelpful fraudsters

This company has been problems since day 1. Wish i'd read reviews before using them...

They set up payment on 27th of each month after taking the £259 deposit... I told them this payment date was unnaceptable, as i got paid on the 8th.

They have kept trying to take payment on the wrong date, which has made my bank cancel and refuse further direct debits.
now they have CANCELLED my policy, charging me £50!

I've asked them if they'd set up a new policy on the correct date. and they said yes, for £400 more than it was 3 months ago, and a £130 increase on the deposit!

I am now just going to a PROPER insurance company.

Thanks for nothing Auto Direct, I will spend all day if I have to posting this review ALL over the internet. Shambles.
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Fraudsters: avoid at all costs

This company is offering v competitive deals on motor insurance & then trying to prise more money out of you by refusing to accept your actual No Claims Bonus information (legitimate certificates going back several years) - stating that you need to provide special letters from previous insurance on letterheaded paper in a v short timeframe as well or they want several £100s extra!

Do not use them as so much time spent it's probably worth paying extra to use another company instead!

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