Away2 reviews

Away2 reviews

Excellent
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Review by confirmed purchaser

never evere again

felt like I was misled about being able to change my plans when I booked a round the world trip with this company and ended up losing money on hotels that I had booked and could not cancel , had to buy a separate flight from Bangkok to England as could not change a flight and the pick ups that I paid for never materialised and got charged excess baggage when I should not have

tried to explain it all but got no joy or help, my advice is do it online its cheaper and you get better service
Away2 Holidays

Reply from Away2 Holidays

Mr Williams, we are very sorry that you feel this way.

No money was actually lost on hotels. You booked and paid for hotels and you decided not to use the last 2 nights. We offer discounted rates on hotels and flights which in turn usually have more restricted cancellation terms. With the short notice that you gave, we were not able to offer anything.

We offered you a changeable flight ticket which is obviously subject to availability and a charge. This was explained at time of booking. There was no availability on the flight you wanted within the rules of the ticket.

We are still waiting for you to tell us which transfer did not arrive. If you can provide this information, we will confirm it and offer a refund (as previously explained).

If you were charged for excess baggage and you should not have been, we will get this refunded for you. Again, please provide details.

We are once again very sorry that you feel this way. We had a staff member available to you over the Xmas holidays that was working from home just to help you.

If you can provide the information that regarding the above, as we originally asked for, we will of course refund the appropriate money. We just need confirmation.

Away2.
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Trustworthy, friendly and extremely good service.

We've used Daniel and Gordon to book our travel with Away2 multiple times and every single time it's been the most flawless, simple process. As a film producer there isn't anything more you could ask for. On the often occasion we've had to call them to make modifications to our bookings it's always been a breeze. Couldn't recommend this team enough.
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If your going away, go AWAY2- its the only way to go

I have used Away2 several times, so have my daughter and friends.
Daniel (Gordon) has always provided great customer service and advise.
Info on hotels, multi destination holidays and insider advice nothing is left out of your planning.
I would recommend Away2 to everyone and will continue to use them myself
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Review by confirmed purchaser

Excellent Service!!!

Great company and always available whenever you need them. Gordon was excellent!! couldn't have been more helpful with sending holiday options over and making changes to our booking. We got our holiday at a great price and was really happy with the service provided. I highly recommended Away 2 and Gordon.
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Review by confirmed purchaser

Happy helpful service

Daniel (Gordon) Really nice chap. Very knowledgeable, helpful and efficient.
Great prices and very keen to get a deal done.
Always happy to help but not annoying and doesn't continually bug you like some travel agents can
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Review by confirmed purchaser

Personalised Service

When contacting Away2 to book our holiday, I had no idea that their service was going to be so tailored exactly to what we wanted.
I spoke to Gordon (Daniel), and we discussed how many days we wanted in each of our two destinations-San Fransisco and Las Vegas-and what kind of expectations we had with regards to budget. I gave these details and then had to hang up due to an unexpected (and insistent!) visitor.
When I called back, the hotels had been sourced, as well as an excursion to Alcatraz with open top bus travel included for the entire three days duration of our stay in San Fran, all keeping under our budget and something that we wanted to do but I hadn't thought to ask :)
The whole booking was like talking to a friend; little tips on how to get freebies while you are there if you are cheeky enough to ask, advice on airport transfers, and a heads up on resort fees and internal flight luggage fees etc - things that couldn't be included in our holiday cost by Away2, but excellent service to make sure that we would be aware of these little extra costs. All details including a schedule of our 6 flights, two hotels, excusion and bus pass were emailed through within the hour.
Our trip isnot until August but I have no worries that given the attention to detail during the booking, that all will go smoothly! Based on our dealings so far - very much recommended.
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Review by confirmed purchaser

Great service, cheap prices

I had a great experience with Daniel, he catered to all of our needs and the trip he organised for us fantastic.

we will definitely be using away2 again
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Review by confirmed purchaser

the best travel agent in the world

its a great company with excellent service.
even I live in Holland I use them as my travel agent!

keep on going with the good work

eric
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First rate customer service from Away2

They booked my golf trip to Spain and I got a fantastic price, I would have no qualms in recommending him to anyone, excellent all round customer service and a pleasure to deal with.
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Class holiday, thanks Daniel

I've never booked a holiday with so little hassle. Everything was amazing. If your looking for a holiday give Daniel Mednick a call. You definitely will not regret it.
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Daniel Mednick @ Away2 - my new holiday booker

I travel a lot and usually book all my holidays through another agent but came across Away2 for my trip to Chicago and Los Cabos and have no regrets.

Dan contacted me straight away upon my enquiry and was extremely helpful especially as I kept changing my destinations, flights etc. He didn't complain once and gave excellent customer service.

I have no doubt in using him to book all my trips from now on. I have recommended Away2 and Dan to my family and friends too.

Thanks Dan - keep up the good work!!!
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Rapid results

Daniel was really helpful when we were deciding where to go and gave good advice about our USA holiday. He had personal knowledge of the places he recommended so we will report back when we return to say how it was!
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Daniel Mednick Holiday Genius

Dan Mednick,

Whilst looking to book a holiday i think i drove the poor guy mad!!..

Getting a few quotes from other companies he acted with the upmost professionalism at all times and gave us the best quote we could get!

I will continue to use Away 2 for my future holidays and recommend him to all.
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helpful & honest advice, brilliant customer service

I recently booked a holiday with Daniel to Hawaii & Vegas. He was extremely helpful, offering suggestions on hotels and flight times to help us get an affordable quote with decent hotels and reasonable flight times. He was very patient with all my requests when I kept casking for quotes with different flights! Very happy that everytime I received a quote from another agent, he was able to match it. Would definitely book my next holiday with Away2
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Fab, friendly, efficient service

I have booked our holiday to San Fransisco, LA and Las Vegas with Away2. Daniel has been so patient and helpful as I had no idea what I was doing. He has guided me and given me good options and advice for the different locations. As he has done the same holiday we have booked he has emailed me various places of interest to look out for during our journey to LA etc. I haven't finished planning yet, so look out Daniel - I will be on the phone again shortly for more expert help and assistance.
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Will definitely book again with Away 2!

Daniel was beyond helpful and caring when booking our group package holiday to Vegas. He was able to give us many options and gave us the best price. It's so much better to book with Away2 than going through a website. This way, they are so easy to contact for anything you want to know and get issues sorted, quickly.

It's a great service, one I will use again! Thank you guys. x
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Efficiently helpful and caring

Daniel of Away2 was thoroughly helpful throughout the booking process. On top of everything, he seemed to show extra care and attention when making my booking, giving me plenty of options to choose from and highlighting the benefits of each option.

I would certainly use Away2 again and would highly recommend them to everyone. The experience that they have is apparent when booking which, in turn, fills you with confidence.

Thank you to everyone at Away2.
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Fantastic friendly service

We were looking to book our honeymoon for April 2014. We had a vague idea of what we wanted to do but wasn't entirely sure. I emailed Away2 to see if they could assist us with this and had a reply from a very lovely lady called Michelle. She was so helpful and very efficient. We had lots of questions and queries that we needed to ask and at no point did she ever get tired of answering for us. After endless emails back and fourth Michelle helped us plan our perfect honeymoon at fantastic prices and also gave us some good advice on what to do and where to do it. We have decided to go to Las Vegas, LA and Mexico and we both can not wait. I would 100% recommend Away2 to book your holiday with and if you get chance to deal with Michelle you will not be disappointed.
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Amazing and Brilliant service!

I was planning a trip to Las Vegas with my boyfriend for my 30th birthday in 2014. I called Away2 as I had been to Vegas before and the trip was booked through them although I never deal with them directly, it was done through a friend. Michelle dealt with our query and she was absolutely amazing, she was very patient and accommodating. We wasn't sure if we wanted to just do Vegas or a multi trip, we gave Michelle all the different options we wanted to explore and she gave us quotes for every option possible and ensured she found the best possible price for us! As we both work full time, we dealt mostly with Michelle over email and she was very quick to respond to us, the service overall was just brilliant!
In the end we decided to do Las Vegas and San Francisco, the trip is booked for April and we can't wait!!
I would definitely recommend Away2 to friends and family
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Review by confirmed purchaser

Great Company! Great Service!

I would like to thank Kirby and her colleagues for coordinating a fabulous honeymoon in Vegas, Hawaii and California. We had a whirlwind time from start to finish, stayed in some fabulous hotels and witnessed some great attractions. From start to finish check in on plane and hotel was seamless. We would not hesitate to use Away2 the next time we travel to the states.

Away2 Holidays Details

Promise 1

About this company

Visit Away2

Contact information

Write to: Hello@Away2.co.uk
Call us on: 01617235500
We live here: United Kingdom

Category

Away2 is ranked 2 out of 62 in the category Travel Agency

Away2 is ranked 9 out of 327 in the category

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