Axparis reviews

Axparis reviews

Acceptable
5.3
from 0 - 10
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Great first experience

At first I was skeptical of ordering from this site after reading reviews however I decided to order a pair of shoes as I loved them. Whilst waiting for my order I was worried as to whether they would actually come (read they took someones money but didn't deliver their order). After ordering on the Saturday night with standard delivery, they arrived during the day on Tuesday and I was so happy with my order. There were a few tiny scuffs but I'm too bothered about it. I couldn't rate 5 stars because of that though. I haven't had to deal with their customer service so cannot comment on that but from receiving their products in a reasonable time and the products themselves, I give them a 4.
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Abysmal service (especially returns). DON’T SHOP HERE!

I can not emphasise enough how stressful this site and service is!!

Firstly, this website crashed after my first payment went through. I had to go through the whole ordering process again. Then when I received the items they were very cheap and faulty (lining of dress was beyond exceeding the hem of the outer dress). Eventually items were refunded onto my account, but postage wasn’t refunded (which they stated it would be for faulty items). This resulted in constant emails from me asking for postage refund and for my original 20% to be knocked off (as I realised that this hadn’t been taken off the final bill). These emails were not responded to, and when they were the time scale for response and actual rectification was abysmal. Some issues are STILL not sorted.

Basically the sheer time scale for this service was terrible (this has been going of since JANUARY 28th - now MARCH 03rd !), the constant lack of response (even after polite reminders) was stressfull, the disregard to even check previous emails and tickets for my detailed description of events was frustrating, the lack of honoring what they had previously put in writing in tickets was shocking, and the overall terrible customer service is shocking.

DON’T SHOP HERE!!
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Items are decent but refunds process leaves much to be desired.

Having read some diabolical reviews on other sites about this company, I was very very sceptical about making a purchase but the items I saw on their site looked decent and so (with my credit card to protect my purchase) I decided to make an order.

I made a purchase of three playsuits for next day delivery. I was extremely happy with the prompt despatch - the items arrived around 8:30am the next morning.
One of the floral playsuits I ordered in particular looked quite different to what was on the web - colours of the flowers looked blurry and not quite as sharp. They all had a distinct scent, as if they had been stored in a warehouse for a while.
Unfortunately, they were the wrong size for me, anyway - the arms were long but were not as spacious when compared to the sizing in every other area, which was fine. Once I'd made a repeat order for the playsuit I wanted in the next size up, I returned all three playsuits the same day I received them via Royal Mail Special Delivery and was advised the refund is processed usually within a week.
To my surprise a refund was processed in 4 days but it was only a partial refund for ONE playsuit. Who the heck does this?

I was then advised - through email as there was no phone number - that although my payment was taken altogether in one sum, and I returned the three items altogether, each item is refunded individually and the money appears in your account at different times, but usually within 15-30 working days. So if you bought three items like me, you could receive one payment in a few working days and another payment the week after, and another payment the week after that...which I find ridiculous. If I paid for it in one lump sum, I expect to get my money back in one lump sum. Don't mess with my money.

As I bought the items with my credit card, I disputed the transaction and a few days later (literally 3 days later) the two outstanding payments appeared on my card.
Even though the purchase made was just under £100, my credit card company were still happy to help. The plan was to buy more outfits of different styles once I saw the style/quality of the products for myself but after this debacle I wont be doing that again. I work for an online retailer myself, so I know EXACTLY how returns and refunds are done, or at least SHOULD be done. That's why I didn't take too kindly them telling me that my money would be refunded in bits and pieces.

The item I ended up with was decent and will serve its purpose - although not perfect by a long shot. It's a shame that the best thing about this purchase was the delivery service they use which was excellent. They need to be more forthcoming in their Returns Policy about exactly how refunds are processed and install a bloody telephone number that customers can use to call them. Customers shouldn't have to read between the lines when it comes to the Returns Policy - which I followed EXACTLY. I think the feedback received in other reviews is definitely true. It seems when I compare my experience with that of others, I got off lightly.
My advice?
- make a purchase with your credit card
- if there is an item you like the most, buy the size you think you are and the next size up JUST incase
- return whatever is most unsuitable, but items must be back in their original condition and packaging with all tags intact
- keep all your documentation to do with the purchase including receipts, copies of email correspondence, photos of your item(s) and receipts to do with returns if you have to return anything back

I was hoping to leave a glowing review, but I simply can't. Like I said, they have some decent items on there, but as a customer you ought to be fully informed. It's all good and well despatching items promptly, but if you are unhappy with the item and want to send it back, I feel it is these moments that truly define the efficiency of a company. My experience with them wasn't terrible, but one I shall not repeat again.
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Quality,perfect fit,timely delivery.awesome!

I ordered a size ten lace bodycon dress from AX Paris for my aunties engagement party.I paid what I think is a very reasonable price for next day UK delivery,compared to other online stores. It arrived at 8am next morning,even though I didn't order until late afternoon the day before. Very impressive. The dress itself was perfect,the material was thick and looked expensive,not bad for 35 quid. The fit was just the tiniest bit big,but I think I am a size 8 and just ordered a ten out of paranoia haha. Overall AX Paris ticks all the boxes for me,and I will be ordering all my future dresses from them. I would recommend them to anyone. The poor reviews I have read elsewhere do not match my experience with them. Can't wait for my next purchase,roll on payday!
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Quality of dresses is disgusting!

I have been desperately searching for a dress for my birthday (which is 2 days away) and found 2 dresses that looked beautiful. When I received them they were in awful condition. The zips were faulty and the hem of the skirts were poorly finished. Because the dress was pleated it made the pleats off centere. Overall the dresses looked rushed and very little care had gone into them. They were £45 each. I expect much better quality for my money. This is my first and last purchase from AX Paris. Very dissapointing! I am now having to rush round for a dress which I do not have time for.
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Awful

Dress arrived damaged and unable to contact CS team. Very poor!
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Sizes are way out

The sizes are just way too small! I'm a 10/12 and I got the M/L leggings and they were just way too tight!! The dress I bought I also need a size higher and now it's out of stock! So annoying!
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Fin side

Jeg købte to par sko, som begge var for små så jeg sendte dem return
, hvor jeg havde en aftale om at de ville sende begge to i en større størrelse til mig, men da de havde modtaget dem gik pengene blot ind på min konto. De havde imidlertid ændret deres service og det ar ikke muligt at få skoene, der nu var udsolgt. Men efter en del brok fik jeg pengene fra den dyre fragt tilbage.

Så okay virksomhed, der gør op for deres fejl.
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Outstanding service!

Good customer service, 20% off your first order, what more could you ask for? My items arrived approx 3days after being dispatched. After returning one item, the customer service was great. Refunded for item AND delivery! Perfect.

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About this company

AX PARIS is a boutique brand that makes you feel stylish, sexy and unique. Specialists in women’s fashion clothing, Fashion Dresses, Black Dresses, Going out Dresses, Party Dresses & Cheap Dresses

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