Reply from Balance Optics
[REPLY]
- Reviews (30)
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- Rob Dj-robbie Allinson
- North Weald, GB
- 2 Reviews
Avoid at all costs happy to take your money but will not fullfill the order
I have discovered today via a competitor that Balance Optics are no longer trading but their website is still up and they are taking orders and people's money, but have no intention of for filling any orders therefore do not buy from this company
I am currently using PayPal to get a refund and I'm hopefully PayPal will also block them from using their service going forward
- Fer
- 1 Review
Una posible estafa
He comprado unas gafas Oakley hace 1 mes y no las he recibido. He escrito email y no recibo tampoco respuesta.
NO COMPREIS es esta WEB!!!
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- Colin Wainwright
- Birmingham, GB
- 1 Review
Dodgy
Purchsed some Oakley Lenses from them 2 weeks ago, they have taken the funds but so far haven't produced the lenses, responded to E-Mails or answered the phone calls.
- AT
- 1 Review
Probably gone BUST!!
Ordered 1 month ago, have been trying to get an update on the order - no reply to emails or phones.
Contacted Oakley - they say they dont deal with this company directly and advised to get money back if possible.
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- Helga Onodi
- 2 Reviews
DON`T EVER BUY FROM THEM
I am trying to chase them up as well about my order i have spent a lot of money and they dont even have the decency to pick up the phone or if somebody does they dont say anything just put the phone straight down. i can not believe they had so many good reviews. probably he wrote all of them. i just want my money back. if dont do something i will take legal action. i am not going to give up on this.
Helga Onodi
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- Mark Monke Gerrard
- Stoke, GB
- 2 Reviews
Poor
I'M BEGINNING TO THINK THIS COMPANY HAS GONE BUST! I Ordered a pair of Oakley goggles from theses people over a week ago, wouldn't be in so much of a rush, but I'm off snowboarding this weekend, so I tried contacting Balance optics via numerous emails and telephone messages (only option your given) but as yet have not had any replies. I RECOMMEND NOT BUYING OFF THESE UNTIL THE REVIEWS GET MORE POSITIVE
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- Jim Donaldson
- Royal Tunbridge Wells, GB
- 1 Review
Trying to find out for weeks what has happened to my glasses - and money taken
I have been chasing Balance Optics since 25 February to get news on my glasses - which I paid for several weeks ago. They have not responded to many emails, facebook post, tweet and phone messages. Does anyone know if they are still in businsess or have I been ripped off here?
- Nico Laurencin
- 1 Review
The way it should be!
Great price on my Oakley Radar Path. Easy to order, even without setting up an account. International Signed For was very reasonably priced (£5-6 IIRC), and my order was shipped the same day. I can't complain about anything! Highly recommended!
- Anthony Coughlan
- 1 Review
Excellent service
My order was processed very quickly and the lenses arrived within a week.
- JohnnyK
- 1 Review
Great Sunnies Provided ad a Good Price!
If you want custom Oakley Glasses this is the place to shop. It's exactly what you would get if you were to buy from the Oakley store, provided at a cheaper price. What is not to like? Also Balance Optics sent me a £10 voucher for a Facebook Like. Well worth the 2 seconds it took me. Simple!
- Jonathan Mayall
- 1 Review
- Nigel Sugden
- 1 Review
Outstanding Oakley Custom Sunglasses
I just wanted to Design my own Sunglasses which are unique to myself. So I had the choice of picking the Colours available for my Jawbone including the Frame, Jaw, Lenses, Icons & Earsocks which I am really happy with. So thank you Balance Optics for a Great Service & a Quick Delivery. Many thanks Mr N Sugden. P.S I will recommend your company too my many Friends.
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- Kevin Brooks
- Dartford, GB
- 2 Reviews
Excellent Service Great Product
Purchased Oakley Light Grey Polarised prescription lenses for my Flack Jackets. Arrived promptly, and well packaged. East to fit and work brilliantly all ready for the Autumn sun. Will definately be back for some Black Iridum Lenses for next summer.
- Daniel Courtnell-McNeilage
- 1 Review
Great service highly recommeded
Ordered a pair of Oakley Radar path Custom glasses, very helpful and fast delivery, much quicker than the 7-10 days quoted. Very happy customer.
Thank you
- David Seaton
- 1 Review
On Balance A1.
This is the first time I have used Balance Optics and would not hesitate in using them again. My sunglasses were not only as well priced as anybody in the market place but they were delivered quickly, were well packaged and were as advertised. I would certainly recommend there service and quality of product to anybody considering using them for the very first time. Very impressed new customer......Thankyou
- Jeff Wharton
- 2 Reviews
First class service!
I ordered a pair of custom Oakley glasses. They arrived, as ordered, in less than a week. The price was superb and made even sweeter by the tenner discount for liking balance optics on Facebook. First class service and thoroughly recommended!
- Marek
- 1 Review
Got my Oakley prescription sunglasses which arrived after only 1 week. Couldn’t ask for a better service.
I was looking to buy Oakley prescription sunglasses. Found ‘Balance Optics’ on Google. Put in my order on Wednesday afternoon and the sunglasses arrived at my house the following Wednesday morning. The process – you simply type in your prescription details online, enter your address and payment details and that’s it. The only thing about buying sunglasses online is that you’ve got to know what you want. However, Balance Optics will also send you frames to try if you pay a deposit.
- James MacDonald
- 3 Reviews
Efficient with good price and feedback.
I used Balance Optics for the first time and they were great. The price was better than Oakley direct and I got my custom sunglasses in a few days with great feedback. What more can you ask for?
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- Bora Gasquet Sener
- 2 Reviews
Best value anywhere on web or land
Balance Optics will not only give you best value for money you will also get top class customer service.
Very happy with my transaction with them from beginning to the end.
I know now where to go for my optical needs and will recommend to my friends.
Thanks again Balance Optics.
- Huw
- Abergavenny, GB
- 2 Reviews
Great prices, amazing customer service, dont go anywhwere else
simply the best customer service you could expect, and teh prices are amazing to. It shows how easy it is to get it right and exceed customer expectations. An example for others to follow
- Chris
- Norwich, GB
- 1 Review
Great price, great service and great product
I purchased prescription Oakley sunglasses via the website after having been sent two different pairs on the "try before you buy" scheme. Although you have to pay up front for the pairs you are trying the refund was back in my account as soon as I returned them and the prescription pair was here within days and they are perfect.
I was a real pain and asked lots of questions by email and phone (sorry Karen!) but each time the response was friendly and helpful.
I am now after some prescription swimming goggles and will be looking at Balance Optics to help me out!
Thanks again guys
- satwant gangar
- Leamington Spa, GB
- 1 Review
Absolutely impeccable service !!
I ordered some prescription oakleys online based on some i had tried in an opticians. The optician gave me the wrong model (probably because they knew i would order them online!). When the specs came thru they weren't what i was expecting and Emma at Balance Optics was extremely helpful in getting them changed for a pair that i did want. I can't thank the Balance Optics team enough for being so flexible. True customer service !!
- John Williams
- 1 Review
Great service no fuss and right first time.
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
- Drew Mccutcheon
- 1 Review
Superb!
Free delivery and got my order within a day, that's what I call excellent service.
- Steve B
- 1 Review
Very good - recommended
I purchased custom Oakley sunglasses. The web site was easy to use, the payment choices included paypal and credit card. Correspondence was quick and friendly - I felt I was emailing a human being. My sunglasses turned up very quickly.
Overall impression was very good and I would happily use again, and happily recommend.
- Wooders66
- 1 Review
Fantastic service and price
best price! Kept informed of delivery and came within 1 full day!
Amazing service!!! Would use again
- Alan
- 2 Reviews
Great customer service who bent over backwards to help
These guys were so helpful when it came to my order. They were great a communicating and were ever so helpful. I'll definitely be going back to them
- S MACEACHEN
- 1 Review
- Christopher Price
- 2 Reviews
Really quick delivery, great products
Lightning delivery, well packaged, great price, very pleased, many thanks !!!
- Mike Parker
- 2 Reviews
Good support and fast service
used WEB and phone to buy my custom oakleys they were very helpful and happy for me to finish off design online and sent photo before final order
