I have discovered today via a competitor that Balance Optics are no longer trading but their website is still up and they are taking orders and people's money, but have no intention of for filling any orders therefore do not buy from this company
I am currently using PayPal to get a refund and I'm hopefully PayPal will also block them from using their service going forward
I am trying to chase them up as well about my order i have spent a lot of money and they dont even have the decency to pick up the phone or if somebody does they dont say anything just put the phone straight down. i can not believe they had so many good reviews. probably he wrote all of them. i just want my money back. if dont do something i will take legal action. i am not going to give up on this.
I'M BEGINNING TO THINK THIS COMPANY HAS GONE BUST! I Ordered a pair of Oakley goggles from theses people over a week ago, wouldn't be in so much of a rush, but I'm off snowboarding this weekend, so I tried contacting Balance optics via numerous emails and telephone messages (only option your given) but as yet have not had any replies. I RECOMMEND NOT BUYING OFF THESE UNTIL THE REVIEWS GET MORE POSITIVE
I have been chasing Balance Optics since 25 February to get news on my glasses - which I paid for several weeks ago. They have not responded to many emails, facebook post, tweet and phone messages. Does anyone know if they are still in businsess or have I been ripped off here?
Great price on my Oakley Radar Path. Easy to order, even without setting up an account. International Signed For was very reasonably priced (£5-6 IIRC), and my order was shipped the same day. I can't complain about anything! Highly recommended!
If you want custom Oakley Glasses this is the place to shop. It's exactly what you would get if you were to buy from the Oakley store, provided at a cheaper price. What is not to like? Also Balance Optics sent me a £10 voucher for a Facebook Like. Well worth the 2 seconds it took me. Simple!
I just wanted to Design my own Sunglasses which are unique to myself. So I had the choice of picking the Colours available for my Jawbone including the Frame, Jaw, Lenses, Icons & Earsocks which I am really happy with. So thank you Balance Optics for a Great Service & a Quick Delivery. Many thanks Mr N Sugden. P.S I will recommend your company too my many Friends.
Purchased Oakley Light Grey Polarised prescription lenses for my Flack Jackets. Arrived promptly, and well packaged. East to fit and work brilliantly all ready for the Autumn sun. Will definately be back for some Black Iridum Lenses for next summer.
This is the first time I have used Balance Optics and would not hesitate in using them again. My sunglasses were not only as well priced as anybody in the market place but they were delivered quickly, were well packaged and were as advertised. I would certainly recommend there service and quality of product to anybody considering using them for the very first time. Very impressed new customer......Thankyou
I ordered a pair of custom Oakley glasses. They arrived, as ordered, in less than a week. The price was superb and made even sweeter by the tenner discount for liking balance optics on Facebook. First class service and thoroughly recommended!
I was looking to buy Oakley prescription sunglasses. Found ‘Balance Optics’ on Google. Put in my order on Wednesday afternoon and the sunglasses arrived at my house the following Wednesday morning. The process – you simply type in your prescription details online, enter your address and payment details and that’s it. The only thing about buying sunglasses online is that you’ve got to know what you want. However, Balance Optics will also send you frames to try if you pay a deposit.
I used Balance Optics for the first time and they were great. The price was better than Oakley direct and I got my custom sunglasses in a few days with great feedback. What more can you ask for?
Balance Optics will not only give you best value for money you will also get top class customer service.
Very happy with my transaction with them from beginning to the end.
I know now where to go for my optical needs and will recommend to my friends.
Thanks again Balance Optics.
simply the best customer service you could expect, and teh prices are amazing to. It shows how easy it is to get it right and exceed customer expectations. An example for others to follow
I purchased prescription Oakley sunglasses via the website after having been sent two different pairs on the "try before you buy" scheme. Although you have to pay up front for the pairs you are trying the refund was back in my account as soon as I returned them and the prescription pair was here within days and they are perfect.
I was a real pain and asked lots of questions by email and phone (sorry Karen!) but each time the response was friendly and helpful.
I am now after some prescription swimming goggles and will be looking at Balance Optics to help me out!
Thanks again guys
I ordered some prescription oakleys online based on some i had tried in an opticians. The optician gave me the wrong model (probably because they knew i would order them online!). When the specs came thru they weren't what i was expecting and Emma at Balance Optics was extremely helpful in getting them changed for a pair that i did want. I can't thank the Balance Optics team enough for being so flexible. True customer service !!
I purchased custom Oakley sunglasses. The web site was easy to use, the payment choices included paypal and credit card. Correspondence was quick and friendly - I felt I was emailing a human being. My sunglasses turned up very quickly.
Overall impression was very good and I would happily use again, and happily recommend.
These guys were so helpful when it came to my order. They were great a communicating and were ever so helpful. I'll definitely be going back to them
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