Couldn't believe how quickly the phone call came through from the online enquiry. I wasn't sure If I was eligible! Answered a few questions, vaguely. I couldn't remember dates etc. the chap was very helpful and easy to talk to. I've got all the information I need now and know what I need to do next. All systems go!
I didn't have the information to hand when you telephoned. You offered to call Saturday between 9.00 am and 2.00 pm. I spent 2 hours gathering the information and then arranged my day around the promised call. Was I surprised not to receive the call? Not really. Does the consumer count anymore? No, money is the only driver.
Hi, contacted these people this morning, Within about 10 minutes they were ringing me. After a few questions, I was told that someone from Gladstone Brooks would speak to me also about my prospective claim. I found them all very helpful and pleasant to talk to. After a few more questions to clarify the situation I was told forms will be in the post for signing. Very helpful, so far.
Spoke to one of the agents on the phone, very helpful with trying to see if I could claim. Unfortunately they couldn't help me because Black Horse weren't regulated in 2004 but they tried everything they could to see if I was entitled to a refund.
I will be delighted should I get a surprise windfall from PPI claims. Its fairly obvious that the company is touting for business - which they omit to mention. It's as though the whole operation is for YOUR benefit. I hope I do benefit - if I do so will they. I wish these companies wouldn't treat clients like children. It's either a win-win situation or a lose-lose situation - why not say it. It's business opportunity for them which they achieve by ensuring a windfall for you. Having said all that the interviewer was very thorough if, as I say, a little patronising.