Your website and order system is smooth and easy to navigate, however I was surprised that you took payment before discovering you had no stock and then had to process a refund. There is always the feeling when this happens that it easy to offer goods at very low prices when you have no stock
Couldn't have been more helpful. Good price and we ordered before 2pm.
Amazed to find one boxed loo seat sitting on the doorstep the next day. Can't fault Bathrooms and Showers Direct.
I needed a new semi pedestal for our basin. I reviewed Bathroom and Showers Direct online as they were cheapest but I hadn't heard of them. Reviews were good so I ordered one. Pedestal turned up as expected within 5 days. Excellent service and price, would use the company again and recommend to others.
I buy quite a lot of stuff online. Mostly the experience is fine, but there are sometimes problems caused by me as a buyer as well as by the seller. I given was incorrect information by a major British manufacturer of taps, showers etc. which meant I had to return an expensive shower unit to this retailer. The problem ( although not in any way caused by them) was dealt with speedily and efficiently by them. I subsequently bought another more suitable item from them. Prices are excellent ; delivery times are excellent and reflect their predictions ; customer service is excellent. Credit where credit is due - this company is first rate !
I recently purchased a new Mira Sport electric shower and was very impressed with both the item provided, at a very competitive price, and the prompt dispatch.
A company that I would highly recommend,
service as it should be
I ordered this pump through the website and it was just so easy. I didn't really expect delivery for about 5 days but it arrived within 36 hours allowing it to be fitted for the weekend much to my wife's delight. Excellent value all round
When I saw the prices for their clearance deals I thought that there must be a catch and I was reluctant to order anything. I went ahead anyway, and I am very happy with the outcome. My first order arrived securely wrapped on a pallet and everything was intact. The only (slight) problem was that a pedestal was covered in sticky goo. I managed to get this off with a solvent and as this was a clearance item, and was a very good price, it wasn't an issue. My second order arrived via City Link and some of the boxes were damaged but the contents were ok. Another box contained a sink , which was smashed in one corner. This meant that the whole order was no use to me. My third order arrived palleted, all in good condition. On two of the orders, a couple of items were missing. Now the good bit. I have only mentioned the damaged and missing goods to highlight the extremely efficient way in which the problems were rectified. Each time I had a problem I contacted Jasmine who got back to me quickly. The damaged goods were accepted back and my money refunded within a couple of days. I was given a time frame for the out of stock items, and they were delivered as promised. My overall experience was very satisfactory and it was good to deal with someone (Jasmine) who didn't mess you about and fill you with the usual rubbish excuses that I have had elsewhere, e.g. It's just arrived as you have phoned us.
Bought a Salamander Pump from them. Delivered next day but left with a neighbour, Checking with bathrooms and showers direct they replied to my email by return telling me which neighbour, time of delivery and signature, Good service.
I would recommend them at any time.
I have been looking for a mira power shower in white. I couldn't be sure by just looking on my laptop so sent an email to enquire. I received a reply really quickly that confirmed that this was the shower I wanted. Placed my order and received in within 2 days. Excellent service. Would recommend.
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