Bathrooms And Showers Direct reviews

Bathrooms And Showers Direct reviews

Excellent
9.3
from 0 - 10
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Review by confirmed purchaser

Very happy with quick delivery

I ordered my toilet and seat from Bathrooms and Showers Direct because it was the cheapest including delivery I could find. Although delivery was quoted 2-3 working days it actually arrived the next day. I'm very happy with the service and wouldn't hesitate to recommend to others
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Review by confirmed purchaser

Fast service, great quality & prices

Excellent service with great prices, would recommend.
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Review by confirmed purchaser

Very good price very fast delivery A+

Great web page easy to use,email contract fast including delivery!
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Review by confirmed purchaser

Prompt and Good service.

Good service and prompt delivery.
Very helpful after sales and sorted out my problem efficiently.
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Review by confirmed purchaser

Great caring service.

An unexpected delay in supplying a part from the manufacture was handled really well and I was pleasantly surprised to see such an efficient and caring service.
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Review by confirmed purchaser

No goods

After 16 days I still have no idea when the goods may arrive and have been told I can cancel the order!!!
Bathrooms And Showers Direct

Reply from Bathrooms And Showers Direct

Dear June Drage,

Thank you for ordering with Bathrooms and Showers Direct and providing your valuable feedback.

Please note that on every product page and on the order confirmation we show the estimated dispatch time for your order.

For the product that you requested it was shown to have a dispatch time of ’10 working days’. The item was out of stock at the time of order but was on order with the supplier.

Unfortunately, on this occasion, there was a delay from the manufacturer and as a result, we could not meet our promised dispatch time.

Our sales team did follow up and email you after your enquiry on the 11th April. We did not contact you earlier as we believed that your item was due on the 14th (9th working day).

We were in contact with the manufacturer in order to get an update for you and we always offer the option to cancel and receive a full refund if your order cannot be dispatched in the promised time period.

I do believe our sales team processed your refund for you as soon as it was requested.

We sincerely apologise for any dissatisfaction you experienced and will use this feedback to help improve our services going forward.

We hope to welcome you back to BASD soon.

Best regards,

Bathrooms and Showers Direct
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Review by confirmed purchaser

Excellent!

My order was processed and delivered extremely speedily; it was well packaged
and there was no damage. It is now in place and working and I am well satisfied:
I would sop here again.
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Review by confirmed purchaser

Great service

Prompt and great delivery super products at great prices will use again 5 stars
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Review by confirmed purchaser

First class supplier couldn't expect anything more.

Highly responsive to replace a damaged pump.
Day 1 advised BAS Direct organized a pickup.
Day 2 Pickup made
Day 3 Replaced pump
Most impressed.
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Review by confirmed purchaser

Really good service

Service from payment to delivery was seem less and overall prices were the best on the web. Only disappointment was the plastic-ness of the actually product. However, once fitted the quality is well hidden :-)

Would defo use again :-)
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Review by confirmed purchaser

Good product swiftly delivered

I ordered a pump on Saturday and it was delivered by Tuesday. It was as described, and well packaged. The price was the best I found on the internet (including delivery).
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Review by confirmed purchaser

excellent and polite service

my order was sent in very good time to my instructions,unfortunately i had to return it,because of customers change of mind,but this was no problem and refund came through as promised,excellent service is much appreciated.
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Review by confirmed purchaser

Disappointing

The mixer tap was delivered on time and well packaged, but the chrome finish was scratched. I do not think this occurred in transit so I put it down to lack of Quality assurance before despatch
Bathrooms And Showers Direct

Reply from Bathrooms And Showers Direct

Dear Mr Broadbent,

Thank you for ordering with Bathrooms and Showers Direct and providing your valuable feedback.

Please accept our sincere apologies for the issues you experienced. Occasionally our items do get damaged in transit or whilst in our warehouse.

Bathrooms and Showers Direct would never sell a product to a customer knowingly that was not fit for purpose.

If you had contacted us to let us know that you were not happy with the item we would have replaced the item immediately. Or if you did not want a replacement we would have collected the item and refunded you in full.

We do value all the feedback that we receive and use it to continually to find ways to improve our service levels to our customers.

Best Regards,

Bathrooms and Showers Direct
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Review by confirmed purchaser

Excellent price , superb service

Would recommend this company for the above
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Review by confirmed purchaser

excellent customer service

Ordered part one day and it was delivered the very next day. Would definitely use them again.
Bathrooms And Showers Direct

Reply from Bathrooms And Showers Direct

Dear Mr Taylor,

Thank you for positive review and feedback - it is greatly appreciated.

Just to let you know we have recently launched a new Customer Loyalty Programme to say thank you for your business.

Basically for every pound you have spent you have received 1 point - points can now be exchanged for additional discounts off your next order during the checkout process (note you will need to be logged into your account to be able to use the Loyalty Programme discount).

Points can be used against the purchase of any products including those listed under our Special Offers. Check out the new products that have recently been uploaded, you will be amazed what great deals are available - but hurry as stocks are limited.

We hope to welcome you back to BASD soon.

Best regards,

Bathrooms and Showers Direct
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Review by confirmed purchaser

Excellent

Genuine parts, no problems at any stage.
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Review by confirmed purchaser

prompt, efficient service!

True to their word the shower head we ordered was delivered promptly. Speedy, efficient and professional service, thank you. We would definitely use this company again!
Bathrooms And Showers Direct

Reply from Bathrooms And Showers Direct

Dear Customer,

Thank you for positive review and feedback - it is greatly appreciated.

Just to let you know we have recently launched a new Customer Loyalty Programme to say thank you for your business.

Basically for every pound you have spent you have received 1 point - points can now be exchanged for additional discounts off your next order during the checkout process (note you will need to be logged into your account to be able to use the Loyalty Programme discount).

Points can be used against the purchase of any products including those listed under our Special Offers. Check out the new products that have recently been uploaded, you will be amazed what great deals are available - but hurry as stocks are limited.

We hope to welcome you back to BASD soon.

Best regards,

Bathrooms and Showers Direct
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Review by confirmed purchaser

Quick, efficient, good value service

Good choice of products. Excellent value for money. Quick delivery.
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Review by confirmed purchaser

Still waiting but at least they told me why

My purchase is out of stock. If that information had been available at the time I would not have proceeded. However at least they did email me laterlater to let me know.
Bathrooms And Showers Direct

Reply from Bathrooms And Showers Direct

Dear R Stone,

Thank you for ordering with Bathrooms and Showers Direct and providing your valuable feedback.

Please note that on every product page and on the order confirmation we show the estimated dispatch time for your order.

The product that you purchased was shown to have a dispatch time of ’10 working days’. The item was out of stock at the time of order but was on order with the supplier.

Unfortunately, on this occasion, there was a delay from the manufacturer and as a result, we could not meet our promised dispatch time.

Our sales team did email you on 2nd April to inform you of the delay and again on 8th April. We will continue to update you on the progress of your order and hope to be able to deliver the item soon.

As discussed, if you cannot wait any longer and wish to cancel the item please let our sales team know and they will refund you in full immediately.

We sincerely apologise for any dissatisfaction you have experienced and will use this feedback to help improve our services going forward.

We hope to welcome you back to BASD soon.

Best regards,

Bathrooms and Showers Direct
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Review by confirmed purchaser

Very Good, once goods were available.

I have no issues recommending this company. The whole process was painless, great price for goods and delivery and the goods delivered in tact.

Everything went as advertised but if I was to offer constructive criticism:
my goods were not in stock and I was told it could take up to 10 working days, it came within 7 working days so I can't complain as I wasn't in a rush. If you did want this quickly though, this wouldn't have been the company to use.

None the less, for the price and service this is definitely worth checking the stock for and using if it suits you.

Bathrooms And Showers Direct Details

Save even more with the BASD Customer Loyalty Programme.

Every pound spent earns a point - trade your points in for a discount off your next order.

Service

We aim to provide outstanding service.

Pricing

We aim to provide good quality products at a good price.

Order Crosswater, Bristan or Aqualisa products

Get you whole order delivered FREE when ordering any Crosswater, Bristan or Aqualisa products.

Orders Over £500

We will deliver FREE within the UK mainland

About us

BASD aims to provide a wide range of great bathroom products, supported by strong product knowledge and fantastic customer service

Visit Bathrooms And Showers Direct

You can contact us by the following methods

Call us on: 0845 170 6000
We live here: United Kingdom

Category

Bathrooms And Showers Direct is ranked 30 out of 141 in the category

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