I am extremely pleased with the quality of the taps. However, part of the total price was supposed to include next working day delivery, but it actually took 10 days from the date of the order and I had to collect them from the courier myself. According to the courier they had tried to deliver the taps 5 days before but hadn't left a card so I wasn't aware they had been!! As I say I can't fault the quality but Bathroom Supastore might want to rethink their preferred courier.
Hi this is the first time I have used Bathroom Superstore and I am very impressed with the service. The Astracast sink and mixer tap quality is excellent and I can recommend this company. The packaging carton was contained within a protective bubble wrap cocoon and was very much intact when it arrived. The company provided tracking details for the parcel and we were kept informed at all times
I ordered a full bathroom suite after looking on the internet for a little while and was impressed with how competitive their prices were and that there was only one delivery charge per order. I placed the order late Wednesday night and one item was out of stock - however - Thursday morning, I got a call from Bathroom Supastore and was told that they now had the out of stock item in and it would all be delivered Friday.
True to their word, the delivery arrived at 8.30am and the driver very kindly, stored it in the garage for me - whereas I was expecting it to be left for me to sort on the kerbside.
Overall, very impressed with the prices and service provided and have no hesitation in recommending or using them again.
Absolutely brilliant. Ordered the bathroom items on Tuesday and they were delivered before midday Friday the same week. I have had problems with delivery from mainstream DIY stores in the past so was very surprised and happy with the service from Bathroom Supastore. The cost of the items were the best too, cheaper but with no compromise on quality. Look forward to installing the bathroom and if all the previous comments are anything to go by, it should be trouble free and fairly straight forward. If I do have any problems/issues, the after sales service is there to assist anyway. A++ experience, a very, very satisfied customer. Would use again if there is a need.
I have used this company 4 times now and the service and communications could not be bettered. I've even bought the wrong goods and returning the goods was one phone call and they put everything into place, I even had a courtesy call from the carriage people. Keep up the good works.
J D Construction
Bath, screen and fitting kit despatched and delivered as planned and within a couple of days. Good prices and delivery charges. Very helpful advice in selection of products.
I was looking for a short length bath with chrome handles. I have arthritis and haven't had a bath for years as I got stuck for ages last time! LOL. I always use the internet to price check and this Trojan Granada bath was the best value I could find, including delivery. I found a free delivery one but the price was more than your bath and delivery combined. Ordered about 6.30 on Friday evening and it was delivered approx 11.30 Tuesday a.m. Well done and thank you.
Really pleased to find an extra small (1300) reinforced good quality bath at a reasonable price. The service was excellent and questions answered promptly. Delivery was exactly as requested and a special effort was made to enable delivery before we left for work at 7 am.
We noticed that they had Renaissance baths at reduced prices and were able to order an acrylic one with grips - difficult to find at 1700 x 750 - for a good price. We were also missing a bottle trap for a small basin, so we added this to the order. The items arrived quickly and will be installed shortly.
I used their on line chat facility and the responses were instant and also honest about stock availability and likely delivery dates. By comparison I contacted another suppler and am still waiting for a response. The Trojancast bath I wanted was not in stock but they did have an alternative which I ordered. Quickly got follow up calls to ensure I had all I wanted and that next day delivery was convenient. They called again later that day to say they had located the bath I was originally after and would I like them to change the order - of course I said yes. Bath etc deliverexc next day just after 12.30. Small refund due was processed immediatelt. To top it all the bath I purchased was thebest parto a £100 cheaper than I could find elsewhere. Well done!
I ordered my sink on the Monday and it arrived the next day. Great, price, great quality and great service. The customer service and delivery teams were very helpful and sent regular updates about my delivery. I recommend Bathroom Supastore to all.
The delivery was on time but there were only 6 pieces of M6 dowel in the parcel, instead of 10. I had to go to my local store who only sold them in packs of 100 which cost me £3.94! There was also a screw for one of the doors missing, but I was able to use a screw from the old cupboard which was being replaced. I am pleased with the vanity unit, basin and tap.
I was so pleased when the sink arrived. It was so quickly delivered and amazingly well packed. Consequently, but not surprisingly, it was in perfect condition. A really good quality sink at a great price!
Ordered a front black gloss bath panel and plinth from bathroom supastore. It arrived within two days which really pleased me. It looked great once I had taken off the film that covered it. It was packaged brilliantly so no chance of any damage. The panel looked great. Very pleased with the service. Would use Bathroom Supastore again definitely.
The sink I purchased is as expected and delivered on time. Previous to my purchase, I submitted a question online but this was not answered over a week later. I got the information I wanted from elsewhere in the end. I also thought the delivery charge was excessive.
The shower tray looks great, is the right size was quick on delivery and a great price. Even though it had "Fragile" taped all over it it was clear that during delivery a fork truck or something had hit the tray. So Bathroom Store are okay, but delivery company or warehouse is not so okay.
I found their website was easy to use with a good selection of showers. I was happy with the price and the delivery was extremley quick.
needed a little advice before i could make my purchase so i rang and the guy i spoke to was extremely helpful and answered my question expertly so i made my purchase in confidence. will be back again in the future.
well done guys and thank you
I had a tricky time ordering some bathroom produts due website problems,Evan in the customer services dept excelled in all area's with the order & getting the product's to me in the requested time,many thanks highly recommended
I found the ordering service easy and was pleased and reassured by the instant email confirmations for all parts of the transaction, followed by telephone messages confirming the delivery date and anticipated time. This message in turn was followed by several messages from the delivery driver himself keeping me in the picture.
The web site is very easy to follow and the goods are generally well described and displayed. The ordering process is very simple and any queries are dealt with very quickly and professionally with an easy manner of communication. Delivery is as advised and also professionally carried out. All in all a very good company to deal with.
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