Batteriesplus reviews

Batteriesplus reviews

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5.7
from 0 - 10
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Amazing service, excellent product!!!

Ordered a battery for my phone and it arrived the next day!!! Phone now up and working now.
Many thanks BatteriesPlus !!
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Best to avoid this company if possible

I placed an order for some NiMH batteries on 23rd March 2014. Got an automated response from Batteriesplus accepting the order. According to the T&Cs delivery should be within 2 days. After a week nothing arrived...
Emailed for an update using sales@batteriesplus.co.uk - no response. Next, tried the contact form on their web site - also no response. Tried another email - no response.
Started checking them out on the web - and found similar stories from other 'would be' customers - it seems they have a reputation for poor service.
Unlike other reviewers, I don't think there is any "scam" or malicious intent. It is basically just a case of very bad customer service (hence 2 stars on this review scale).
Also, unlike other reviewers, I was able to get through to them on the phone without any problem (the number is well advertised on their web site 01474 705832). Indeed, I believe I spoke to one of the directors: Julie Johnston (according to www.amee.com). She quickly located my order and said the batteries weren't in stock, but were expected in a week or a week and a half. I asked why I hadn't been informed about the delay and she said a "blanket" email had been sent out to "all customers". I asked when the email had been sent but she wasn't sure(!).
Well, I certainly didn't receive anything and my emails to them went unanswered. They should certainly have got the message I sent via their web form, and I also know my email arrived at their mail server as I got a message receipt from it - so there is no excuse for them not to reply.
I asked to cancel my order and requested an email confirmation of this. The confirmation email was sent very promptly ...
If you need to buy from this company I would suggest a phone call first to confirm that the batteries you require are in stock...
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0 stars is more suitable...

They doesn't send the items, doesn't answer emails and calls...now trying to get my money back throw the credit company....
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Being fair.......

I decided to write this review after placing an order for 10 replacement NICAD batteries for my obsolete Ryobi cordless drill (very good - just can't buy the battery packs) and then seeing the poor reviews of Batteriesplus - I know, I did it in the wrong order....! Needless to say I was a little perturbed to see the poor reviews but was pleasantly surprised when all the batteries arrived within 6 days of placing the order. Very good considering I live in France. So, to be fair, taking into account the very good delivery, excellent price and easy transaction I think they deserve 5 stars. I am one of the first to criticise poor service or quality but also think good performance should be recognised (especially when many people only write reviews when they are dissatisfied which tend to bias overall ratings).
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Appaling Customer Service and rude staff

Ordered solar rechargeable batteries on 19th May. Emailed 25th May to chase order and no response. Another chase email sent 13th June and this time I queried if they were actually a "legitimate" company or scamming people over the internet. Again, no reply.
Today 27th June I receive an email from Paypoint.net saying the money has been taken from my bank account so I called batteriesplus, fully expecting a dead phone line, but lo and behold, someone answered the phone! He wasn't too impressed when I remarked that I was sure they were a scam as no one had replied to my emails and almost 6 weeks later I had not received the product I ordered. Apparently they were waiting for stock. If so then your website should reflect this status when someone places their order so they can decide if to proceed or not. Or at the very least and update email should be sent out to customers advising them of delays once their order has been placed.
When questioned as to why no one had responded to my emails, I was informed that it wasn't them at fault, but Hotmail - they constantly have emails sent to Hotmail addresses intercepted as phishing scams! Interesting excuse - always blame someone else for your shortcomings! And goodness knows why they couldn't pick up the phone to update me since you have to provide a contact number when ordering.
They have been in business for 13 years the man told me. Quite how they have kept going this long is beyond me. Exceptionally poor customer service - I will certainly never order a thing from them again.
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DONT BUY FROM THEM

DONT GET YOU ITEM, DONT ANSWER THE PHONE,AND DONT ANSWER YOUR EMAILS, AND YOU DONT GET YOUR MONEY BACK
YOU HAVE BEEN WARNED( ZERO STARS BUT THIS SITE WONT LET ME)
HI AGAIN JUST TO UPDATE EVERONE ON BATTERIESPLUS.CO.UK
JUST RECEIVED MY BATTERIES ONE MONTH TO THE DAY ,I WOULD
LIKE TO SEND THEM BACK(AS I HAVE BOUGHT FROM BATTERY STATION)
BUT IF I DO, WELL YOU TELL ME I THINK I,LL KEEP THEM BETTER NOT TAKE TO MANY CHANCES .
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A company that ignores customers and doesn't send orders. Most extraordinary.

I ordered some rechargeable cells. I received a confirmation email from "PayPoint.net" but no further communication. After a fortnight, I tried their phone numbers several times - one is always engaged; the other is never answered. I emailed, asking if there had been some problem with my order. 19 days later there is still no word from them. No money has been taken from my credit card yet - in the meantime it has expired, so they probably will not be able to if they decide to wake up now. In a time of recession, one hopes that companies with good customer service will struggle through - the others will fall by the wayside. Batteriesplus come into the latter category. What a shame.

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