I ordered 20 5W Biard LED bulbs, which arrived speedily but unfortunately were far too dim to replace my current spots. Spoke to BeamLED about returning them and posted them back using a tracked service; delivered 12th Nov. I was still a happy customer at this point.
It's now 8th Dec and still no refund. Have commented on the order and spoke to BeamLED and yet no money has been returned. £150 being kept by BeamLED instead of returning to me. Some 30 day money back guarantee!! Very unhappy customer now and certainly wouldn't order anything else from them in case I need to return them.
I bought 4 led lights with sensors they arrived the next day.one turned out to be faulty and failed failed l contacted after sales and they replaced it no problem.l would not hesitate to use beamled again
Great service form BeamLED and quick delivery considering we live out in the sticks .ordered 2.00pm arrived next day before 12.00pm .All well packed .now all fitted and everything is a lot brighter and cheaper, in the coming years .
Being rude to customer and sent out faulty product, didn't give out sales receipt when the sales done very cheeky! Especially the guy called [Name], will tell you getting the faulty product is your unfortunate which he can't help, rudest person and biggest liar. Also other people as well, very rude, no service!!
Shit quality with shit service, buying stuff from them will end up none stop calling their expensive 0844 customer service line and wasting your time and money!
I ordered the RGB LED lights which require an additional controller to pair the DC adapter to the actual lights, but being a novice on these things I did not realise and when buying it would have been helpful if the webpage prompted me to get the controller. When I ordered this I did get a prompt to order the DC adapter so got that OK, but now I need to order the controller which I could not find myself on the website.
To update this, I received a response from BeamLED to this review and they called me direct to say they have resolved the issue and they sent me the necessary controller free of charge within a couple of days so now my lights work great and am very happy with the service I have received - so much so I have ordered some more - with the controller this time :)
Very good product. Well made and easy to put up
The wiring was a little "fiddly" as I was putting my existing cable directly imto the light. Other than that good purchase brightness is excellent and covers the garden and more. Never needed to adjust the settings just moved the sensor to the desired area.
Will buy another one in the future.
It was only after receipt of the LED strip that I realised I had not bought the correct item for my needs. I had wrongly assumed from the accompanying photograph that it was a rope light (i.e: all LEDS enclosed within a clear plastic tube which sequentially changed from Red to Green to Blue). I have now found the correct item from another supplier and it should arrive shortly. However when I phoned BeamLED about the problem they agreed to a full refund on my PayPal account as soon as they received the original items back.
I am well pleased that I found you on the internet.
Next day delivery for the smallest cost
Anything else I need to buy I will check you out first to see if you can supply what I want
If only everyone was half as good as you they would do well.
A very satisfied customer.
Mr R W Turner
If you are looking to replace your high wattage lamps with LEDs, look no further than BeamLED. They have a very informative and interactive website making your choice of the correct LED replacement lamp a joy. Delivery is very quick and efficient - as efficient as the LEDs themselves.
Excellent service with the delivery of my order, and when I had to contact them about the item not being what I had ordered, their response was immediate and positive.
I was particularly impressed with 'Jamie', who handled the issue of the incorrect delivery very efficiently.
I ordered a PIR LED floodlight which arrived promptly - and was relatively easy to fix up - and is working really well.
I also ordered another item incorrectly - but their customer support sorted me out quite easily.
Having successfully replaced my security light with an LED upgrade from Wickes I decided to go online and find a suitable replacement for my rear garden floodlight. The beamled.com website was easy to use even for a "silver surfer". The deliver to my works was ahead of schedule and I am very pleased with the product a 50W Biard LED Floodlight Equivalent To 300W 83.33% Energy Saving Colour Cool White part reference: -
ZNFG050AW. My Electrician fitted it in less than an hour. It is bigger than I imagined and required an additional junction box but the light on my patio is exactly what I wanted to cheer up the winter evenings.
As I wrote earlier in a direct correspondence to your site, it was stated several times that postage to mainland UK is free and yet at the end of the purchase process there was a charge of £16.99 !! This is not being honest. Despite living in Scotland I am still UK mainland, believe it or not!!
Great for LED tape kits but shame I had to go elsewhere for things like additional connectors and 4 core cable to complete my install.
I ordered LED TAPE before 4o'clock and it was on a 3/4 day delivery, arrived the next day. The price was the best I found and I paid by paypal.
Thanks Guys will be doing business with you again
To reply as a company, please log in to your business account.